Shop Talk

ME: Thank you...may I have your cell phone number? CUST: 001-78-4444 ME: I'm sorry, I need your cell phone number please CUST: I just gave it to you ME: The number 001784444 sounds like a social security number, are you sure I have your CELLphone number CUST: Social right? ME: No. the wireless telephone number. CUST: Ohhhhhh sure...663-XXX-XXXX Later on in the call.... He tells me he lost his check, forgot "where in hell" he left it. I informed him we received his payment for $97.79 a few days ago, on time and he had a credit balance of 17.82. CUST: Credit for WHAT!? hehe...apparently the customer's bal was 79.97..and he paid the reverse...he was so clueless I felt bad for him. But it was a funny call =)

Its my last day here... I'd really enjoy making someone feel/look stupid or at least someone I can mess with.

C-Yeah, I just dropped my phone and now it won't work 🙄 and I'm on vacation in (insert location we do not offer service) and I need you to ship me a new phone.
M-Sir, I apologize, but company policy will not allow me to ship a phone to you there because it's not in our service area. I can look up a store to see if you can go there and buy a new phone. *Did so, closest store is about 90 mins away*
C-What do you mean, you can't send me a phone?!?! I've been a good customer for six years!! *Note: account is also currently past due and has been previously shut-off for non-pay. Also has no insurance.🙄*
M-Sir, as I said, you're currently in a location that is not part of our service area. We cannot ship a phone to you there. There's n...
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(If any) ...in your store, kiosk, or in your head during the day?

We have Audioslave, Foo Fighters, Reggae, and the Black Keyes with a twist of AC/DC. Everyone else?

Had a guy come in with his V325. It's not holding a charge, nor is it wanting to charge. When I popped off the battery cover to check for liquid damage, the indicators weren't changed, but you could tell something had been all over that battery (very sticky, dried substance resembling cola on it). I told the customer it looks like it had been wet at some point. His response?
C-Customer M-Me

c- "Probably, but not for a while"

m - "Well unfortunately electronics and moisture don't mix, and with it being wet, the warranty is void"

c- "Well you say it's been wet, I say it hasn't"

m- "you just told me you got it wet at some point"

c- "well i've been a good customer i'm sure someone can do something, I pay $175 a mo...
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i am currently a sales rep at Best buy and i am interested into getting into a cell phone company. which dou you think would be the best to work for. in my area i have all the major players.

didn't we fight with plooky posting in here when he clearly doesn't work in the wireless industry last year. I was almost sure he wasn't able to post any here any more. I think he earned his way back in with a couple of good posts and now right back from captainplooky to captainpoopy. what is with that guy

just had a customer try to return a pre paid phone because it was 10$ cheaper at radio shack. i thought to myself.. lady your f'n crazy you can't rent a phone. she had already cut out the imei for the mail in rebate. she thought by arguing with me would make me change my mind even after i had spoken with my manager.and to make things worse she barely spoke english 😡 !! uh so annoying

I just had a customer come in with a business card that looks just like mine on the top, but on the bottom of the card it's got info for Wireless Management Services, LLC, a New Jersey address and bogus phone numbers.
The reason this was brought to my attention is that a kid came in complaining about his upgrade fee. He got a free phone with this business card in the box from a guy who called saying he worked for Sprint and sent the guy a free phone. But on his account there's an upgrade fee but no new contract with notes saying that the retention department called to activate an esn because they were having trouble on their end. It's a weird situation. What does this guy gain by giving away phones without a contract? It's shady.

Are there any companies that allow a customer to have 2 phones on the same phone number? This custy just gave my coworker a half-hour of grief b/c he wanted to do that here (@ USCC) and was told he could not...he claimed someone told him he could and he was going to another company 🙄 that would...any truth to that?

Does anyone know of any conferences or trade shows for new wireless products in the Midwest Area coming up this year?

I was just curious about what anybody's experiences have been this past week, now that porting has gone nationwide? Indirect or direct retail, I'm curious about both. We've done about 30 new activations since Monday, which is pretty huge for us. Thursday afternoon I did seven activations in about and hour and a half by myself! I walked in the door from a meeting and all the sudden it went crazy. Anyone else care to share?

Working Christmas Eve tonight...... 1st off that already ticks me off because I really didn't want to....I volunteered to work Thanksgiving, Christmas, New Years.....NOT CHRISTMAS EVE!


Whatever
**customer name has been changed due to privacy

Had the RUDEST Jerk! on the phone tonight....he was one of those idiots who talk around in circles and not making much since of what they are talking about....For instance : Had a guy who said someone bought him a phone for Christmas and he was online trying to set up an account with us....I was under the impression that he was trying to sign up for service with us so I told him he would need to stop by retail since he already has a phone and get a credit check so they can get him signed up wi...
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This lady had overages (in the $30-$50 range) the last 3-4 months, and just realized she'd been paying higher bills. I was feeling good, feeling nice, you know, just ate lunch, 2 hours to go..so I'm thinking maybe I'll offer a courtesy credit and offer a higher plan so she can stop going over. But before I could help with anything, the customer freaks out...and you know the rest. She gives me the whole spill about evil corporations, and how we are raping her (yes she said that), and she hates us so much she will be cancelling at the end of contract (sometime in '08 by the way) and she sounds very upset, high pitched voice, like almost gonna cry upset. At this point I just want to end the call and move on, but still be good to pass QA, so ...
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We have a sign on the front of our kiosk that says you get unlimited MediaNet access for the first month with any MediaNet bundle. I had a guy come up and just repeat a word that sounded like "lemon" to me, but turned out to be "unlimited" as he pointed to the sign. That was all he said. Not other words, no indication of what the heck he might want. It drives me nuts @_@

"Your children call you unlce/aunt ***** because you only see them once a month"

"You recognize the model number and the carrier of a cell phone from 200 yards away"

"You can drink your friends under the table every day."

cust: Yeah, I want to see how much it would cost to get a phone.

me: Sure, I just need to see a photo i.d. in order to do a credit check.

cust: Well, I will probably have a huge deposit but I want to try anyway.

me: (does credit check) okay, it looks like we would require a $500 deposit in order to start service for you.

cust: Y'ALL SUCK! F*** THAT!

me: 😳 ...well, this is based on your credit rating, and like you said, you expected to pay a deposit...

cust: F*** this, I'm going to Alltel.

...yeah, good luck with that. I'm guessing her deposit there would be in the $1000 range...

Wow, that was fun. I just had a guy apply for three phones and come back with a $500 deposit. For one, the guy sounded like he was extraordinarily winded the entire time he was talking to me, like he had just finished running 10 laps around the mall (and yes, he was fat). He's 24 years old and yet has absolutely no credit whatsoever (I had established credit by the time I was 1😎.

He came back with a $500 deposit (which I warned him about when he called in an hour or so ago). At that point I got to hear a nice long rant thing.

"My mother and I talked about this and we don't understand why someone is penalized for wanting to pay cash for everything instead of using a credit card."

I explained that he is signing a contract agreein...
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I just had an eight year old kid and his friend yell across my Kiosk:


Kid: "Yo, hey lem me see dat!"
Kid's Friend: "What dew you wanta see dat fo, ya ***."
Kid: "Caus that f'in s*** is da s***, yo check dem out, dat b""ch it is."
(I open the case and hand him the phone)
Kid's Friend: "Wow, ya'll bugged him fo dat."
Kid: "Ya he knows dat dat's the F'in sh** dar."
(hands the phone back and walks away saying something to his friend I couldn't understand with eight or nine cuss words in every sentence)

Wow! 😳 all I can say is Wow! 😳

I played Zelda for about an hour last night. Awesome game. I'm really impressed so far. But what does that damn blue butterfly cursor thing do? Other than moving your veiw around in survey mode, I haven't dound a use for it yet.