Shop Talk

Why is it that people come into our stores and when they have a problem such as they don't like their phone and they have had it for 2 months and want a different make and model and when we tell them that they have to pay full retail they act like we killed their first born and claim that when they were with (instert carrier) they would have let them do it. And when you dismiss their claim they try to tell you that you are dead wrong.

Seriously...

I don't just make stuff up because it's funny. Really I don't, that would get me fired and it doesn't make any sense anyways.

First... no, we cannot cancel an order once it's placed. Not three minutes, not three SECONDS after it's placed. If you go on the web site and order something from us it's shipping out, you're going to get it... sorry, not question about it. I don't care if you didn't read the details closely enough and only paid attention to the bright flashing thing at the top that said we offer Saturday delivery... you have to SELECT and PAY FOR Saturday delivery to get the package on Saturday. "Overnight shipping" has a piece on the bottom that says that it's only on weekdays, that it won't ship on the week...
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Always want discounts on their phones but don't want to renew their contracts? But are the same people that has been with Company A for 1000 years? If you've been a loyal customer, why is signing the contract a bg thing?

Sidebar: Yesterday a woman came in wanting to upgrade. Because we are 3pty we can't do the new every two, 100 credit towards a new phone. So I gave her the location of a corporate store. For upgrades we give a $50 mail in. She wanted to know if she would be getting the $100 credit and the $50 mail in. I told her no. The phone is wanted was an V325i which is $99.99. Why would they give her the phone for free AND $50? She couldn't understand why not. Finally I told her it would be overkill. She left shaking her head. Got t...
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How does anyone survive the holiday season????????? Any Suggestions???

man, i can't take it when Mr. Religion Guy tries to leave his goofy leaflettes on my kiosk! he tries to fake me out now; waiting for me to get with a customer before dropping a stack on the backside edge of my kiosk! i've had him tossed outta the mall twice now.

anyone who gets 'saved' reading one of his little religious horror comics is a ding-dong!

what a waste of $$$$ and paper. i must throw away 30 a month. he could use his resources much better...

👿

I had one of the rare customers who understood the cost of a phone. Lost her phone with no insurance, and was understanding and just paid for the phone and car charger added insurance I couldn't believe it. Just a relief

The mall is pure insanity today. The line for Santa is past the kiosk, which means trying to hear customers over screaming kids all day long. I attempted to go get a bottle of water earlier and the crowd was so thick and retarded that I actually gave up halfway to the food court and came back. And of course, no one is buying phones today, just a bunch of lookieloos and people who think they are smarter than me. I just had this exchange with a guy:

cust: I want two of these Katanas (currently BOGO), one for me and one for my wife, but she's not eligible for a new one yet. My buddy works for Sprint (SIGH) and I know there are tricks to getting this done.

me: Oh, such as?

cust: Well, you tell me.

me: You'd like me to assist you in ...
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How's your Hannukkah going? When do you go to Temple?

I'm sorry but I can't feel sorry.....
by longsleeves Dec 9, 2005, 10:15 AM
Original Message:
Okay I'm monitoring a call which escalted to 3 departments... This gentlemen called in because his phone was shut off for non-payment $386.99, okay he set a promise to pay which he broke and only paid $175.00 4 days after the promised day and now we shut his phone off..he's yelling that he is a 100% disabled vet who fought for our country and has post tramatic syndrome and his mom just died and he has another relative who is dying and how can we treat our vets this way. The reps read him the notes and he finally fessed up that he set up the promise to pay but when he did he didn't mean it because he wasn't thinking and we should give him a brea...
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I told you my name when I answered the phone. It wasn't 'girlie' it still isn't. Stop pretending it is.

Any other stores out there do a giant give-a-way this time of the year? We're doing our drawing on Saturday for the truck we give away every year. I'm excited, I hope one of the customers from my store wins! Ooh what publicity that would be!

Lord knows I am.... I just want to go home, see my b/f, eat some pizza and have an Amber*Boch.

Phone rings*

M- Thank you for calling cingular, this is ________ how can i help you.

C- Hello is __________ available?

M- I'm sorry _________ no longer works here.

C- Ok is there a manager i can talk to?

M- Sorry hes not in at the moment either.

C- Well then if you could pass a message along to your managers in the area, Sprint Nextel...(I interupt)

M- I'm sure you have a great offer however it wouldn't make too much sence for us to purchase your Sprint Nextel service being that we are a Cingular provider.

C- Oh ok.

M- Have a good day! 😁

You would think my greeting would have been sufficiant.

She didn't know what phone she had, no clue...

I asked a number of questions...

Do you know who makes it? (Is is Motorola, Samsung, Nokia?) - Motorola

Is it open face or flip? - Flip

Does it have a camera? - I think so

Do you know if it has Bluetooth - What's that?

What color is it? ... - Bright Pink... We only carry one bright pink phone... period.

She had a RAZR... she was so unbelievably stupid that she didn't know she had a RAZR... the only phone name 99% of the population know and she didn't even know that.

I figured I should clear up the meaning of a term I have used... Troll

Internet terminology, a troll is a person who enters an established community such as an on-line discussion forum and intentionally tries to cause disruption, often in the form of posting messages that are inflammatory, insulting, or off-topic, with the intent of provoking a reaction from others.

http://en.wikipedia.org/wiki/Troll_%28Internet%29 »

i just had someone ask if they could use my computer to go online and uprade their phone.

no. no you cannot.

So this lady came up to the kiosk with her daughter who is probably 15 or 16. The lady knows better than to trust her daughter to be added to her plan, but the girl really wants a cell phone and wants to buy her own Go Phone.

The mother wanted to know about the family plan they were on and how many rollover minutes they had, but had to leave for a moment and said I could just tell her daughter.

I got the phone number and then the conversation went downhill.

M - And what's the ZIP code on the account?

C - What?

M - The ZIP code on the account.

C - I don't know, what's that?

M (blank stare trying to determine if she was serious, decided she just didn't hear me) - The ZIP code.

C - I don't know what that is.

M - The ...
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I've been told this too many times in the last few days......

"Well, Cingular and Verizon share towers, why don't you guys work over here!"

Well, I'll be! I guess the last 4 years of me selling VZW, I've been completely misinformed and wrong. I'm just gonna sit back and let all you customers run the show, since you apparantly know more about the business than I do!

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I have another customer who "has a friend that works for VZW in NY" (so he MUST be important 🙄 ) And he said that you guys are going to join up with Cingular and take over the cellular industry together, since you can't do it without eachother. 🤨

Sure Dude.....whatever you say!

So, this ghetto family always comes into our store and never buys anything. But this time they have pushed me over the edge.
My open sign is off, half the lights are shut off in my store and they still comes waltzing in. The little daughter says I want your chocolate phone!(I work for cingular) The other girl says, " Its called the sugar you butt face!"

I hate the VIP program. I hate that because Cingular finds a customer profitable I'm supposed to take a hit on equipment costs. I know that I should be attempting to turn them to other equipment, however this isn't allways an option with some customers. Especially now that Cingular indirects are no longer allowed to select the "other" option.

My thoughts on this are that if Cingular wants to honor a customers quality patronage they should send them special rebate forms pretaining to specific devices. If you want them to have a $9.99 C417 then send them a $70 rebate. Let Cingular eat the loss. Any thoughts from you other Indirects?