Shop Talk

I swear to god, if you numbskulls send me one more customer asking for the back cover of their Sidekick 3 because you guys didn't send it back to them when they did warranty repair I'm going to find your nearest center and strangle somebody.

We Do Not Carry the back cover to any phone (except the RAZR) and we had NOTHING to do with the customer loosing their back cover... it was your responsibility, don't dump your problem in my lap because you're incompetent!

That's the second one today and I've only been here two hours.

Also, I don't have account access... none whatsoever, so stop starting the call with "I'm calling about mobile number 111-222-3333"

A guy walked up and was looking at our phones. I greeted him with a simple "How are you today?" and he didn't reply, but instead stared at the phones some more. Finally he just looked up and said "Can I get one?" Nothing else. No greeting, nothing specific about what exactly he wanted, just "Can I get one?"

Just had a family member (through marriage) come in having problems with their new phone. The kick where it hurts - they went and bought them from the internet without even asking me if I could sell them phones. I could have given them a better deal, but they just didn't even think to ask. Because they didn't even have the decency to ask me first and just went online, I informed them they would have to send the phone back to the internet folks or call the internet and that I couldn't help them. Really...I probably could have. I think they didn't bother to call the 800# that came with their phone to have it appropriately activated and I simply would have had to do an ESN change or something like that, but the whole thing bugged me.

...
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And I hate people who straight up lie about how long they've had their phone, as if we don't CHECK THEIR ELIGIBILITY before giving them a huge discount on a new phone. I also like when I specifically ask, "How long have you had your current handset?" and they reply with "I've had Sprint for five years!" Fabulous, but that's not what I asked.

Funny how "at least three years" in reality means "six months, but I feel I deserve a new phone since I pay my bills on time...usually".

This guy came in yesterday and talked to me for hours about how he needed to upgrade his 19-year-old daughter's phone. After all the talking I did with him, he finally just decided he'd let her come in and pick out a phone.

He left, took a business card, and I assumed he'd probably never be back.


Dead wrong.

He came back today and started looking at phones again.

Me: "Oh so you're back eh?"

Him: "Yeah, my daughter is in (store name here), she'll be right out.

Daughter walks up...

Daughter: "Shane! (with glee) Where have you been?!"

Him: "You know Shane?"

(At this point I don't know how to say anything -- let's just say his daughter and I did a Kentucky Derby impression, without the horses.)

Her: "Hell ...
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It's the day before Christmas and we're in cue at 9 in the morning.

What the hell?

Seriously...

What the hell?

I've got three, and our kiosk is sitting at 10. Finally, some freakin' sales.

👿 Of course on one of the worse possible days one of my customers comes into the store because customer service really did screw up her bill except she brought her big mouth daughter in with her. They have been in the store for an hour and a half on the phone with customer service trying to get credits and get everything straightened out. I tried to get them to go home and call from there but they wanted me to get this taken care of. This is between them and customer service so they can handle this. Plus since that time, 7 activations have walked through the door and I don't know how many accessories we have sold. Damnit get out of my store. 👿

I'm sorry you lack the basic knowledge and skills to navigate a website you stupid prick. Don't blame me for your stupidity, and for goodness sake stop whining every other second, you sound like a 2 year old. 15 minutes to register her line on the website, geeesh!!! 6 hours to go......

Is it just me, or does the average IQ of customers calling in to tech support drop quite a bit during the holidays.

They call in, with devices they should never own like PDA's and aircards, and when you ask for their number they recite it like some kind of mantra trying to remember what it is "918-555, 918-556, 918-559"

And then, after 5 minutes, when they manage to spit the thing out, they end up being ON THE PHONE IN QUESTION. Like come on people.

How do you expect us to fix it if youre speaking on it? HOW??? DO you drive while your mechanic changes your oil??? Heck NO.

Just a rant, thanks for listening, Merry Christmas

🙄

me: *playing on phonescoop*

customer: *talking to my rep* can YOU help me (said that to me)

me: yes ma'am, I thought Mike was taking care of you. How can I help?

customer: well I want to send my pictures. *snotty voice*

me: GREAT! Let's take a look and see if you have a data package. (Customer has a 3G phone)
Well ma'am you don't have a package but we do have some great offers. *starts showing pkgs.*

customer: I don't want that sh!ot! I just want to send pictures.

🙄

Welcome! This forum is for employees in the industry to discuss issues that affect them. It was created in response to a suggestion by a forum member (see? I do listen 😉 ) who rightly pointed out that employee discussions were "drowning out" consumer issues in some of the carrier forums.

Forum Guidelines:

The idea of this forum is a place for employees to discuss employee issues. Here are few important points I'd like everyone to keep in mind:

• Please stay on-topic. This is not the place to discuss off-topic things that have nothing to do with the industry. That place, as always, is the "Lounge" forum.


• Rants are okay, but there are limits. As in all the forums, profanity and personal attacks w

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He ordered his phones on tmo.com He also ordered a charger for his phone. I checked the part number. On the site it says "Travel Charger" but if you read the description or LOOK at the picture it is a wall charger. I don't know why they call a wall charger a "Travel Charger" they just do. If you place a 7n(%!n9 order on the web site it is your 7n(%!n9 responsibility to make sure you're ordering the right thing... not mine.

If you order the wrong one and want to return it and order a new one you're paying shipping, you idiotic prick, maybe that'll be a $6 lesson on paying attention to what the 7n(% you are doing when you place the order... or not ordering off a web site if you're not going to 7n(%!n9 pay attention.

It's not my faul...
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How is everyone doing in the Samsung contest?

Im waiting on my prize to be shipped from the Sanyo one, Im buying a new car CD player with the gift card.

Man, if I win the 71" tv, I may actually crap my pants and post pics of it here on phonescoop.

It's really getting annoying. If you like the idea of a thread, just start a new thread for it instead of bringing up these ridiculously long posts from last year or even a year before.

So apparently... apparently... I've been saying it wrong all this time.

It's not pronounced "Ma-jent-ah" ... you know the shade of pink that we sell our RAZRs here at BigPink in... (Magenta) It's pronounced "Ma-jest-ic"

My bad.

So this cute female customer lives here in the states but originally is from Germany works for Continental as a flight attendant. Since she if fluent in German she does the US to Germany run. She just came by and as thanks for setting her up with her new Black Berry she brought me two 24oz German dark beers from Munich. Why can't more customers be like her...they don't even have to bring me stuff just be nice and remember that I am not a robot that you can $hit on for any reason. It's cool that later on tonight I will be drinking a beer that was in Germany less than 24 hrs. ago

If you really break down how we all live our lives (salespeople - mostly the "top dog" salespeople), we're all flashy, young, and riddled with problems in our personal lives.

I'm not going to go into personal problems here on Phonescoop, because this is a forum for us to rant about how much we hate customers, not a Days of Our Lives rerun.


Lately though, I've worked 60 hour weeks - at least, and I'm still leading my whole division in sales, despite being a shell of a salesman.

Every night, like clockwork, I go out and "party". (I won't define "party". I don't know who reads this.)

Then I come to work the next morning with typical "next morning party symtoms" - and do an amazing amount of sales. My co-workers look at me like - a...
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DO you know what comes after this......?

Now the world don't move to the beat of just one drum.......

There is an employee's daughter in our store right now FLIPPING out because we can't sell her a pre-owned phone. Hahhaa. She's crying now. Cry, baby, cry!