Shop Talk

Put something in your mouth.

The second you do this or go pick up lunch you'll have a two hour rush.

I don't like them or believe them as much as the next sales person, however.

It directly states in the article January 2007 issue to go into the cellular stores, talk with the salesperson and learn everything you need to know, feel the phones out and make your decision, and then go home and buy the phone online because it's cheaper...

I HATE consumer reports WITH A PASSION!!!!

Thought I would relay that on to you all also!

Top 10 Signs You've Been Selling Phones Too Long:

10. You have two cell phones, but can only remember the number for one of them.

9. Every power outlet in your home seems to have either a phone charger, or bluetooth headset charger in it.

8. When you see a commercial on TV for the company you work for, you vomit in your mouth a little bit.

7. You've started calling alcoholic beverages, "pain go bye-bye juice".

6. You refer to Phonescoop forum members as, "friends".

5. You've fantasized about doing violent things to a cellular device. (Or HAVE done violent things to a cellular device.)

4. This Top 10 list is so true, that you don't even mind that I'm too lazy to make a reason #4.

3. When y...
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How many of you who work for a corporate Sprint retail store/kiosk and have had customers come in with a whopper of a wireless bill because of internet casual usage?

The casual usage rate for using the Vision(1xRTT)/Power Vision(1xEV-DO Rev 0 & A) is $0.03/KB which I've figured out is roughly $6.00/minute. You wouldn't believe how many customers month after month would come in with outrageous bills because they refused to accept the free 30 day trial of the Vision/Power Vision and swear up and down all they did was download a game or ringtone once or twice. This stuff adds up people if you just have the casual usage rate on the account. I really wish Sprint would go back to requiring the purchase a Vision/Power Vision data package for ei...
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Why is it that 90% of people who bark "just looking!" at me, regardless of my greeting, almost immediately have a question? 🙄

Not a big fan of RayCarroll70's, but if you notice his recent posts, he has posted with decent posts, not his old mess.

I have decided, at least for me, that as a poster, he has seen the light, and now is a contributor to this site. He does know a little somethin' somethin', and as long as he doesn't bible thump, Sprint.com thump or lay it on thick, he gets a pass from me.

We all have posted things that maybe we shouldn't have, and he appears to have toned down on his rhetoric and has actually posted some helpful stuff.

Anyway, it's still a free forum to post in, I just say Ray has seen the light, IMO.

Happy Festivus, Ray!

Should I go for a job there? I have call center and wireless experience totaling almost three years so I am sure I will get hired. Too bad it doesn't open til late 2007.
Are they good to work for?

Or my co-workers are freaking morons. I'm not sure what, I'm betting it's a combination of the two. Our floor is broken into teams and each team has a seating area assigned to them. My team is the Monarchs... his is the Accelerators. We have some places where our desks are close to each other but they are all clearly marked as to what team is supposed to be seated where (in the case of my desk the sign hangs in front of the screen and must be flipped up to use the computer...not hard.)

I also have my schedule posted, I work 9 - 6 on Sundays... so the only people who get here before me get in at 6 am... and the floor is VERY empty at 6 am, they can sit anywhere... within their team area.

My this co-worker... I don't know why they hi...
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This was just cute...

Customer care agent trying to get to a Spanish agent in my department. I speak no Spanish, I speak French and I can sign some ASL...

So she says "I'm trying to get to a Spanish agent... you don't happen to be bilingual do you."

My resonse.

"Oui."

"What?"

"I speak French." All hopeful like... "Hang on, I'll get you over to them."

customer: do you have cases?

me: for what phone?

customer: my phone.

me: what phone do you have?

customer: it's black.

me: do you have it with you?

customer: no.

me: do you know the maker or the model number?

customer: all i want is a case...

serenity now!

I was twiddling my thumbs as we are slow today and thinking about making a guide for my coworkers to correct some of the gross mistakes that they make when giving customers data and that's when I realized that most of my co-workers don't actually care about getting it right because they're weasels. So sad.

I'd like to say thank you to both Rich Brome and Eric Lin for the Red Samsung M500 I recently won in their Global Fund auction for $150 here at phone Scoop. I received it yesterday afternoon via FedEx 3 Day Express and switched my EDRP wireless line to it from my Samsung A920. I am really impressed with it! I can't wait to experience the M500's full potential as I feel it has some major advantages and extremely few disadvantages when compared to the A920. The greatest winner in all though I think most of the forum members will agree is Bono and Bobby Shriver knowing that my contribution is fueling the fire of the Global Fund to one day open a huge twelve pack of Armageddon on AIDS, malaria and tuberculosis over in Africa as well as other thi...
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thats what we were told it was supposed to be. except the fact i live in the sierras and it snows here and when it snows it snows a lot and really hard. needless to say i got 4 yesterday and sitting at one today hows everyone else doing?

So my opening line... "Thank you for Calling BigPink, my name is Niki, may I have your name please."

The customer "I'm just trying to find out if you also deal with Virgin Mobile Accessories."

...

After about ten seconds of dead quiet.

"No ma'am, we only sell BigPink services and accessories."

why a kid (i'm not good at guessing ages but his head was at about my hip level and i'm 5 foot 1) so young would need to ask how much a bluetooth cost... does he want to be hands free while he rides his big wheel?

Sprint's equinox just went down, which means no activations on the Saturday before Christmas... I have 15 lines waiting in Que for us to activate and the ETA is 2-3 hours. I HATE FAST!

Okay, who made me a credit counselor?!? Why is it my responsibility to call Equifax/TransUnion, whoever, to get YOUR credit straightened out? And when did it become part of my superhero powers to get into the computer and change your deposit? I want a raise if I'm goint to be a credit counselor!

it's the second to last saturday before christmas (9 shopping days to go) at the mall and the fire alarm is going off...

the mall is packed...

is it bad that i hope there really is a fire and the whole mall is a pile of ashes when i get here tomorrow?

So I answer our phone

Me-Thanks for calling how may I help you?

cust- Hi...ummm yeah I have a motorola phone...on cingular....um the yeah umm blackberry phone. Do you um service those?

Me- Motorola doesn't make the blackberry-

cust- So you don't service them?

Me- Yeah we service them but not here.

What has been the most popular wireless phone you personally have been selling in your retail store/kiosk and what in particular has been your reason for doing so?