Shop Talk

I've lost 8 lines in the last two days because of these fu(king places giving customers free phones out the door to where ours are free after rebates. This lady literally came in, probed me for info and then said well I'm gonna buy it at walmart, they have it free without rebates. I said, and I quote (cause I was pretty steamed), "I appreciate you coming in and wasting my time and allowing me not to make money for my time. I hope you don't have problems, because no one here will be willing to help you and will force you to deal with the folks over at wal-mart who in your terms don't know anything. Good luck and again thanks for wasting my time and have a great day!" My boss kinda laughed as she stood there and stared at me.

-thanks for le...
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Yea! I hit my one year anniversary today with Sprint Nextel Inc. as a Retail Communications Specialist. I had started with them last holiday season in FL(legacy Nextel store) and am currently working for them in GA(legacy Sprint PCS store). I can still remember what it was like in '97 when I jumped from Rack Room Shoes to AT&T Wireless. If someone told me I could view a live webcam I set up on my home PC from my wireless phone back then(via Orb), I would have said tu eres muy loco en la cabeza y pierdes algún papa fritas en su Comida Alegre.

www.orb.com

A customer has a $1000 deposit and tells me they have never been late on paying bills.

we are now open till eight woohooooo

Ok so today has been all about crack.

1. My boss comes back from the restroom and tells me to go to mastercuts and check out this girl with about a 5 inch butt crack showing. Something where I could keep my mentos in. I felt like telling her as a public service but I didn't want the whole "why were you looking at my @ss!" bit. So I laughed and went on my way.

2. About half an hour ago, custy comes in reaking of pot. Wants to pay a bill and he does. After he leaves my boss looks at the seat and asks why there is a baggie of soap shavings. I look at it and tell him that is crack. We call security and the police. They come up take our statements and they tell us there is about $500-$1000 worth in that bag.

That could have paid for my c...
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All right guys, who wins for the dumbest question asked today? Mine was a complaint about a travel charger not working in customer's car!!!! 🤣

Why don't customers read the ------ manuals and contracts?! I hate explaing stuff that they could rad on their own!

What phone out there has the best camera?

I had a guy come into the store Saturday night. He has a moto v325 and wants some iformation on it, specifically whether it's a prepay or contract phone. When I ask him where he got the phone, he told me he found it. As I already had the phone in hand, I told him that since he had simply found it, I would be keeping it and contacting customer service to locate the real owner. The guy looked stunned and told me he hadn't actually found it, he'd bought it for $30. I told him it didn't matter, he'd already told me he'd found it and therefore I had to confiscate the phone and contact CS.

As I'm dialing the number, he starts telling me that he'd bought it 3 months ago and had moved and just found it in his house, and that's what he had ...
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Why is it that everyone uses my counters as their own personal table, for pete's sake there's a counter for them to use just 3 steps away. "No I just need to use your counter for 3 hours while I block all your customers, I'm already with verizon." Arggg.... And just to rant some more why do they always have to use the counter directly over my phone displays, when there's like 3 other sides to my kiosk with just signs up, argggg again. Sorry that was done so sloppily, but it just happened again when I was typing this! Argggg one more time for that one!

Im on the phone with a cust doing a replacement for a lost phone for insurance.

Me: What type of Phone was it?

Cust: I dont know. The one where you talk into it.

Me: ...(trying not to laugh) do you know what brand it was?

Cust: Nextel?
(note: its a Cingular account)

Me: Thats another wireless company, not a brand of phone.

Cust: Oh, then it was a samsung-motorola.

Me: is it a samsung or a motorola?

Cust: yeah.

Me: Yes its a samsung or yes its a motorola?

Cust: oh no, wait, that was my wifes phone. Mine was a nike-a, or nokio...

This went on for a while...

There's a group of like 8 short fat women herding around our kiosk right now bothering my coworker. They're all talking to each other in annoying high-pitch voices that make it nearly impossible to even understand what they're saying to each other. The annoying part is that after every "sentence" the entire herd lets out this long, drawn out, obnoxious, high-pitch cackle. This has been going on for like 10 minutes now and I want to kill something.

So, this woman needs to get a battery for her LG 3100(older phone); check the warehouse, it's in stock; tell her the price, 49.99 plus tax, & shipping if she wants it shipped to her house instead of picking it up at our store(she's on the phone); she proceeds to tell me that that's a ridiculous price, that she could just get a phone; having already looked at her account, I know she's not eligible for almost another year(because she activated her own equipment, the 3100 was somebody else's hand-me-down), and then threatens to cancel her account with Verizon unless we give her a free battery(we're an agent location). I tell her about the $700 in ETFs(she's got four lines, all still in contract), get hung up on with the line "well we'll just S...
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Hey all you Verizon Indirects out there I was wondering what city and state you are from and how many new acts and upgrages you do on average each month.

I am from Las Vegas NV and we do around 80-100 new acts and around 30-40 upgrades per month.

Also how do you like the company you work for and how long have you been working there?

I have been with my co for 3 almost 4 years and my bosses are evil... 🤣 Pay is good however so I can't seem to leave...

How is it that customers expect their phones to stay on without paying anything? I just got off the phone with this lady who said we shouldnt have turned off her phone and she hasn't made a payment in over 3 months, but it's my fault her phone is shut off. I hate people sometimes! I so badly wanted to say "well do you treat your house payment and car payment like this too?"

So this guy calls, TWICE, and both times tells me the same exact thing (I work in a store). He says his phone will only turn on when it's on the charger. Both times I tell him we don't have a tech in until we open tomorrow. So sure enough the ****er comes into my store ANYWAY and expects someone to look at his phone. Goddamn people are dumb. That was mega annoying. For anyone else I would've exchanged the phone or the battery or anything but for this guy, I told him to come back tomorrow.

Today has been so annoying and I really can't explain why. I've already made $125 commission in addition to my hourly, there's a good amount of eye candy working at the mall today, and there haven't been any really major idiots today. Still, for some reason the constant flow of people of average stupidity has just worn down my defenses and I want to kill something. Stupid holiday season.

Are you serious? This group of four guys was just here, three spoke no English and one spoke a very small amount of English. When I got to the expiration date on his driver's license it had expired in May. I told him I needed a current ID and he actually asked me why. It has an expiration date for a reason, genius...

my opinion i hate it and i think they should have left everything the way it was till after christmas. i am currently on hold with NSS for the last 20 minutes and even they cant figure out how to upgrade an ensemble customer from an iden to a cdma device.

🙄 ...my company also offers prepaid products, and it was some marketing person's bright idea to send a mass mailing to thousands of broke, no-bill-paying-on-time people, offering them a phone for $20. So of course they all call about the phone, in broken, pidgin English, and either hang up or get an attitude when we inform them that there is also an activation fee and the fee for the first month of service...Who in the world is going to give you a phone WITH minutes for $20 (besides Tracfone, and then you only get 10)?!?! 🙄 Stop the madness already! And these calls have been coming in all day!!! 👿