Shop Talk

Here's the conversation:

cust- where are your car starters?

me- I don't know, I actually don't work for Sams Club, I just work at the cell phone kiosk!

cust- So wait, what do you do again?(she is saying that while standing in my kiosk)

me- I work with the cell phones.

cust- You would think since you're probably here everyday than you would be able to know where everthing is. It's called customer service.

me- and you would think that someone of your obviously high intelligence would know that the correct terminology for car starter is "ignition".

cust- Some customer service.

me-You're not my customer. Have a nice day.

🤨 🤨 This customer calls in and becasue the local sprint store "forgot" to tell him about the $36 upgrade fee it was his constitutional right to have it credited back under the first amendment. when i told him that the first amendment on protected his privacy, he's like " how about i take this up with my local congressman" i say go nuts, i don't think he's gonna be able to do anything. he says that his congressman is going to start a senate comittee inquiry on how sprint is defrauding their loyal customers.
at this point i'm laughing, and i told him that if he wishes to pursue this further he would need to pay up, because the upgrade fee has been in effect for over a year, and is listed in the terms and conditions of his new 2 year ag...
(continues)

Hey,

Who in the Jacksonville, Gainsville, Starke area would be a good company to work for?
Are there any large indirect dealers in the area?


Please help

Anyone21

I love when my customers interact with each other.

This really fat lady walks by and looks and one of my phones and says, "I couldn't use that phone, I'd break it."


And this teenage kid near me heard it, and laughed and said, "Lady, you couldn't use a car. You'd break it."


Classic.

I love smarta$$ kids - like myself.

This super-douche just flipped out on me because I couldn't swap his phonebook. He said 'when I got this phone they had to exchange my charger because the flat one wasn't working and I asked them then if it would effect being able to swap my phone book in the future and they said no' and he said 'well this isn't my fault, you write my phone numbers down.' And I laughed and said "I am not writing your phone book down.' I asked him who had told him that we would be able to swap his phone book and to go ask them to write his numbers down. Then he started swearing and my manager stepped in. He grabbed the phone and stormed out. ****ing tool.
PS: He just came back to finish writing down his phone numbers and he's being all nice. HAHA.

i just got fed up with all the crap, the combative atmosphere, the poor communication with my management, the perpetually late comission, and the complete disregard for us as humans...oh, and i can't handle selling a product i don't even believe in. i feel like i'm conning people out of their money by selling my service to them. fewest dropped calls my ass.

so i wish you all luck. i'm sure i'll check in every once in a while, while at my plush new job.

mad props to PS forums, you all kept me going and laughing when i had no desire left. peace out.

3ntropy
cingular
charlotte

And customers aren't helping.

Had this guy burst through the door

"Hey what's up chief?"

I hate that! To quote Dane Cook, "I am not a chief." I'm not native american, and I don't play for the Kansas City Chiefs.

He proceeds to tell me that I should give him a free bluetooth headset cause he spends $4000 dollars a year with "My company". I hate this also. I don't work for Cingular, and you pay them $59.99 a month asshole.

And what is it with people trying to watch my computer screen? I had two guys trying to stand RIGHT behind me. Like less than 6 inches. I told them they were making me uncomfortable, and that it would be alot smoother if they had a seat on the other side of the desk. They didn't speak Englisher very well, s...
(continues)

...people calling to get free stuff and they're first-time customers. Um, WHY should we give you anything free? How would we make any money? It's a $400 phone (RAZR), for crying out loud!

...people who don't read getting attitudes b/c they get some flyer in the mail advertising a phone at a low price AFTER a mail-in rebate.

...people calling in solely to get credit checks. Why should I when I know from the door that you're either going to have a huge deposit or not going to buy the phone from me because you want it today? Waste of time.

They suck bones 🤣

first of all I work at a call center for an agent of cingular.

I get this call from a lady in new jersey, wondering about the offer. (AAA members get 5% off and waive of activation.) So it goes a little something like this. M=me C=customer

M- thank you for calling blah blah blah

C- yeah im wondering what your AAA offer with cingular

M- sure may I have your name.. ok what is a number you can be reached at incase we get disconnected?

(im going by a script we are suppose to follow by collecting info)

C- what do you need the number for??? I dont need a million people calling me, im on the DO NOT CALL LIST!

M- I understand ma'am. We do not give out your number we use it to call you back if we happen to lose connection.

C- ...
(continues)

I've got a guy in here whose first language is obviously Spanish and he wants help using the APC machine because he can't understand the instructions. The first option you have is to choose English or Spanish. WHY, if you speak Spanish but not English, would you choose the freaking ENGLISH option? THEN you expect me to help you because you can't understand how to use the machine. It is well annoying!

I am sick and tired of the white trash ghetto s1uts who, when asked for the name of their employer can only answer with “child support”.

Ugh, get off my phone you dirty no good hooker!

I’m sorry, but popping out babies and then dragging the poor man you snagged on a long drawn out Judge Judy court battle for a piece of his paycheck every month does not qualify as employment.

What is this, the fifties? Get a job or get out of my gender you lazy cow.

Maybe I would have more sympathy for them if they weren’t using their children’s food money for a LUXURY like cell phones. It’s never a simple phone for practical use, either. They always want the stylistic phones like the chocolate or the razor.

They always have a high deposit,...
(continues)

For those of you that are crs: Have you ever put a customer on hold to use the restroom?

New to the biz. When do you guys think it is appropriate to kick someone off of the carpet or out of the store. I just had a lady spew out about a 30 second stream of obscenities at me. Not only towards me, but another customer that was in the store when he tried to tell her to shut the hell up. So.... long question short, at what point do you say enough is enough and get them away from your store so you can wait on other customers?

Since so many people were bitching about me posting this in a different forum; to shut them THE HELL up, I'm asking this question here: Which carrier has the worst customer service?

Currently HR at Major Home Improvement retailer. Looking for a change in venue! What do you think?

Sprint just started a fake blog, in the disguise of a european cell phone geek named otto in order to market certain new phones to the blogging types (tech savvy teens and 20-somethings.)

Why not have a real european cell phone geek write about these phones?

The website for the "blog" is here:

http://ottoblog.sprint.com/ »

It's even complete with poor grammar that is expected from people that are learning english.

LAME.

So I am just having a bad day all around. Anyone work in a mall with the stupid people that sell lotion and dead sea salt scrubs. Are they not the most annoying people in the world. "I just wanna ask you a question" Shut up man. I think that they are seriously affecting my sales. Every time a customer walks past their kiosk to get to mine they get chased away by the pushy lotion guys. I think tomorrow is going to be bring a tazer to work day.

Don't tell your cell phone salesperson that you remember back when phones were huge and your amazed how small they are. Guess what?!? We don't care.

How bout this one "I'm gonna send this to you for free". And they're like like "Do I have to pay for this?". Customers that ask that should have to pay for it.