Shop Talk

Are you guys allowed to have cell phones, candy, soda, boooks or magazines, or anything on the floor with you?? Beucase i'm sure as heck not allowed to, and I can't think of a good reason why lol

How on god's green earth do you loose the back cover of your phone?!? I've had mobile phones of one sort or another for the better part of ten years (going all the way back to those brick phones...) and have NEVER had trouble keeping track of my battery cover.

A lady missing most of her teeth and driving a honda from the 80s, which didn't seem to have any exhaust on it, was looking at the LG 8600. She asks "when is this one gunna be for free?"

My response: "I hope never. If it is ever made cheaply enough to be free, I wouldn't trust it. Even if the price does come down, it won't be for some time and probably won't be free. The phone was just released. Now, on top of that, this phone has a music player, video camera, and Bluetooth. Normally, your 'free' phones would be the phones that don't do anything but make calls. We do have a basic camera phone that would be free after rebate."

Now, if she was buying a new calling plan that cost a large enough amount each month, I could sell it t...
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I tell a person that if the screen is cracked, that it's out of warranty. Then she's like, "NO! The warranty covers EVERYTHING!" Why do people like to think that they can do their job for them, especially when they have no idea WTF is going on?!

Why is it that this conversation always happens?

Customer: I'd like to pay my bill.

Me: OK. We can take payments via credit or debit card.

Customer: Is cash ok?

Me: No.

If I give you specific details about how we can take payments, why would you think I just left cash off the list? If we could take cash, I probably would've included that in the statement. If I said how you can pay, it probably excludes any methods of payment that I didn't mention. Why is this such a difficult concept?

Ok. I admit it. I'm an English major, and I don't always speak correct English. No one does. However, when I call a place of business, such as my cell phone company, I do my best to speak as if I've had some formal education. It is the equivalent of nails scraping the chalkboard to me when a customer calls in speaking like they quit school in kindergarten. Petty, maybe. But it irritates me, and these are usually the same people who have $400 deposits and get flagged as potential fraud cases for giving other people's social security numbers. AArrrgghhh...
*end of rant*

One lady was like, "I don't wanna send the phone back. They'll see my private pics." Some people are silly.

A while back a guy came into our store with their nokia 6061 attached to a long string with 2 huge magnets taped (with silver duct tape nonetheless) to each side of the phone, making it 3 times heavier and wider than it was to begin with. The guy looked like he just escaped from the mental ward!
He picked it up from the string and plopped it down on my desk asking about how to use speed dial. He then took out 2 pencils and pried the flip open, and began to navigate the phone's menu with one of the pencils...I was in amazement that he didn't even want to touch it. 😳

He located the number he wanted on speed dial and I helped him store it.

I held myself back from asking buttloads of questions like "how do you talk on the phone?" or "w...
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a just had a couple upgrading the girls phone and I asked if she needed a bag. her bf replies "hey !! she not that ugly". I almost fell on the floor laughing.

Alright, If I get one more person coming in to my cingular store askin if weez got one'a dem chocolate/razr phones I'm going to quit. I really wish the phone companies would have stuck to model numbers instead of names like krzr, razr, slvr, rizr, chocolate, sync, blackjack, pearl, etc... People think these phones are the best phones ever made just because they have a name that they can remember. I sure hope my two fav manufacturers don't join the bandwagon. Who's with me!!

A guy from work had a Christmas party last night (not the 'official' work party...) and to make a long story short, I am extremely hungover today. Have any of you had your annual parties yet? Our official one is on the 17th at some Japanese restaurant, should be fun.

I just had some stupid lady come up that bought a phone in Utah (I'm in Arizona). She wanted to exchange it for a different phone, but of course it was bought from a different indirect so I couldn't return the phone she got from them. I explained how the indirect thing works and how they are a different company. Her response was "Can I have your card so I can tell them you wouldn't help me out?"

I explained again that it wasn't a situation where I even could help her out, but she continued to give me attitude and then asked for my manager's name too. She basically blamed me for the fact that she lives in the middle of nowhere 2 hours away from my store and that the other store told her she could bring it to my store to exchange...
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Why do people damage their phones and get mad when we tell them that they have to but another phone? 👿

There's this church bell christmas sonata from hell blaring over one of the surround sound systems here.
They have it on repeat and I am going to go insane if I have to listen to this for the next 10 hours. 👿

Met someone who thinks out loud but at 1/4 the speed of an average person and repeats themselves around 10 times.

OMG I swear I am on mtv boiling points sometimes.

My GOD they take forever...

And the worst part is when it's for a military family that has been out of the country for years and can't remember their last 4 phone numbers or addresses. I've lost a few acts from that!

Maybe its just me but does it bother anyone else when your in the john just doing your business and someone is in there on the phone just having there loud a$$ conversation in the stall next to you. Working in a call center you would think people would be tired of being on the phone but no, they cant even stop talking for the 5 mins it takes to take the Browns to the Superbowl. Today sucks.

Whats the most outrages banner you seen on someones phone???

That is an actual question someone just asked me. After thinking about it for a moment I realized he was asking about phones with Windows Mobile on them. The guy couldn't put together a complete word, let alone a sentence, and he wanted a freaking PDA phone. And he wanted it for free of course. He insisted that one of the stores in the mall (though he couldn't remember which one) was offering a "window mobile phone" for free. What the hell is someone so stupid going to do with a PDA phone?

I HATE THAT NUFF SAID. 😎 third time today. 😎