Shop Talk

Charlotte based Cingy fella... yadidimean?

-S. Morris

This adult man just tried to get into an argument with me about upgrades.

His two teenagers received cell phones for christmas last year and want upgrade this year. I tell him that they can upgrade every 22 months and that if he wants to get them new phones for christmas he will likely have to pay retail value.

he says "even for teenagers? they have to have the new thing all the time how are they supposed to wait 22 months with the same phone?"
oh wait, i forgot the clause that allows impatient spoiled teenagers to get whatever they want whenever they want it...

How many of the VZW agents or even corporate store locations deal with this.......

We constantly, if not Daily, it's very close to it...get (mostly elderly)landline customers in store. When we tell them we have NOTHING to do with the landline, that we only handle the wireless side of things, they look at you like you've just ran over their dog.......twice....... then proceed to tell you their problems anyways. Then you explain to them ONE MORE TIME, "I have nothing to do with that, you will need to contact the customer service group with your landline company to get proper assistance" then one more time they ask for your help.

I just had a very nice older guy in here. He had with him 2 bills...one Verizon Landline, one MCI long dist...
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That was an amazing customer.

Customer (pointing at a Voice Mail symbol on her screen): I want you to delete this from my phone.

Me: Ummm...what?

C: Delete that from my phone. I don't want it.

M: Do you know what it is?

C: No. I don't want it though.

M: Why?

C: I just don't want it. Just delete it.

M: But you don't know what it is?

C: No.

M: It's voice mail.

C: I don't want voice mail!

M: Someone left you a voice mail. Just listen to it.

C: Just delete that symbol from my phone.

M: So...you just don't like that little symbol?

C: I don't want that symbol on my screen!

M: It has nothing to do with wanting it or not. It doesn't do anything. It's just there so you know you have a voice...
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I had a customer call. He was having warranty issues so I was asking some quik ?'s he said "I'm at work and your guys hours suck so we need to hurry this up" and said he got phone replaced through warranty and he hates our company and that warranty said they would give him call back. He was so mad saying they should have called him back and thats messed up. I said did they send you a phone. He said yes . me 🙄
Anyways he was an a** the whole call phone was out of warranty by date adv of deduct he said its our fault for not telling him and i shouldn't expect him to pay it. I went over terms about deduct and asked if he excepted he gave me hell HE SAID NO i said then i cannot send a phone out. He yelled some more said we are ...
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A kid walks up and looks at the 4 different colors of the chocolate we carry. He asks, "Can I see the white one, I already have the black". I hand him the phone as he slides it open and closed obnoxiously. Then he proceeds to ask..."What's the difference between all these phones?". I just stared at him until he walked away.


A question: Is there a PHONE whose only function is TEXT MESSAGING????

An older woman walks up behind me and shouts, "EXCUSE ME" so loud i peed a little. So I turn around and she asks if there is a phone that only does text messaging. I tell her no (since that would be the dumbest thing ever invented). She gets mad and tells me, "Its funny how no one has heard of this but my 10 year old grandaughter knows what SH...
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Buy a digital camera AT LEAST FOR BACK UP!

We send a Sam D807 to replace SE 710.
I think it's a good deal? I had this cust curse me out because he said it's crappy.
And that the phone doesn't have a flash and he takes pics for his job. I said "does the camera work?" cust sa I don't know I haven't used it." I said "then how do you know?"
cust said " i read it on line"
"I need a flash in case i take pics in the dark."
me 🙄
Drives me crazy. let me know please . Is that phone comparable? Do you need a dang flash? And anyways why can't he just use a normal camera instead of relying on a dang cell phone 😡

Just got a laptop (dell, used) and want to use my phone as a modem for it for purposes of internet svc...I have Cingular and this will be a deciding factor in the phone I'm about to purchase. Advice, plz...thanx... 🙂

Check out this website if you have any questions about the wireless cards for laptops.

http://www.consumeraffairs.com/news04/2006/11/wirele ... »

find the min for a smasung

...any of their previous or current cell phone customers on any of the TV court shows (judge judy, joe brown, people's court, etc) sueing relatives over cell phone bills?

As I flip through TV, I sometimes like to laugh at some of those court shows. They're like a sitcom really. Morons are just parading their dirty laundry on national TV.

Anyhow...I see loads of cell phone problems and I always think about who may have lost commission on one of these jack-sses.

I just this arrogant indian guy come in. He has the nerve to call me stupid because one, I don't carry any PDA's and two because we carry Sprint, and Sprint isnt GSM. He literally said I was stupid. That conversation ended quickly when I told him to get out of my store. Go back to India if you don't like CDMA!!!!!

Young lady comes to my kiosk today (first cust. of the day). Convo went like this:

Cust: I bought this phone here six months ago and the camera is broken!
Me: *Checks briefly* I don't see anything broken, did it stop working or something?
Cust: No! everytime I take a picture there's like two big black lines in it!
Me: *looks closer* M'am... there's nothing wrong with the camera, your screen is broken, that's why you see these black lines... it's where the glass broke.
Cust: I didn't drop it
Me: Well, we could always send it to the repair center but the waranty won't cover it so it'll be about 200$ *continues checking the phone and realizes that the phone is liquid damaged* oh... and there's also the liquid damage. At this point you ...
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I personally have 2 expensive phones. (Two different carriers - I work for a Cingular Agent, but still have my VZW employee line.)

I have a Sony z525 for my Cingular line, and a VX6700 PDA through Verizon.

I've got a ton of features on both of them, and really, the funny part is, there isn't really enough battery life to do much with either one of them.

I am starting to question whether or not some people I sell to have the ability to make electricity wherever they are. My VX6700 will only play music for about 4-5 hours before it's dead.

The Sony is less than that.

Internet browsing on the VX6700 is about 90 minutes.

Don't ask on the Sony.


I'm the best salesman in my division, and I can't even figure out how people spe...
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I found this out last night.

The hard way.

Just if any of you folks happen to get out and raise hell like I do... now you know.

A guy, well I think it was a guy, technically... came in with a court order for his name to be changed from Angela to Andrew and wanted it changed on his account. Awesome.

This day is way too slow, and I'm getting upset.
Plus, I didn't have my cup of coffee today, and that makes me more pissed!

God, I'm so bored! (or boared...I really cant tell anymore!)

No offense to the ones that know their jobs, but if I get another rep callin in here trying to tell me what to do I am goin to cuss somebody out.
This cust wanted to have the ded billed her acct and I adv her that is not an option so the VZW rep on the line proceeded to argue with me as to if it was possible to do or not. I told that b!tch tells me we can do it I just don't want to. So I asked her to tell me how and where it can be done since she obviously knows more about my job than I do. Now mind u this convo is going on with the customer listening. Then she ends with "well I guess our idea of customer service is different" I could have reached thru the phone, I told her to check with her sup to explain to her VZW ded policy. Effing dum...
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This guy just called in and said he has a plan with 5 minutes a month (LONG since retired) and wants to know if we have anything cheaper. 😕 When I explain that we do not and no, we can't renew his current plan b/c it is retired, he says "Well, I guess I'll just go to Verizon then." Alrighty then.

I wish other departments would stick to their job and not try to help me with mine. For example, customer service, do not quote customers prices on plans and phones. Not only will you get it wrong every time, leaving me to clean up your mess, that is MY job. Credit people, don't try to tell me to ask a potential customer if he/she wants an authorized user. We don't even know if Potential Customer will make the move to Current Customer yet. Let...
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i can not express how much i am tired of hearing all these rich kid teens (or wannabes) talk about the different 'flavors' of the lg chocolate... seriously, i just put them out today and the kids haven't stopped swarming...
and i quote:


"dude i want the black or white, that's so old school"
"that green is hooked up!"
"nah man, the red is off the chain"
"mint, man, it's all about the mint, that's what people are wanting"
"the red and green are for chicks man, men will have the black and white cause it's old school like that"

😳