Shop Talk

On accessory returns. Specifically car charges. We have a same day only return policy on our car chargers. So yesterday i politely inform a customer that she should test it out when she gets to her vehicle to determin if it works because if she attempts to return it tomorrow i will turn her down. Of course she comes back in today and attempts to return the charger. And of course i say no. 🙂

A kid, around 12, just walked up to my kiosk...

K = kid
M = me

K - "ya'll have that new chocolate phone?"

M - "No, that's offered exclusively from Verizon."

K - "This ain't Verizon?!?"

M - "No, that's why we have this big 'Cingular' sign here"

K - "Ohhh..."

window shopper, early 20's, white, gold tooth, nascar jacket, buzz hair cut... points at a pda and says to his buddies:
"man that's what i want, that's what Birdman got!"


Today i found out that my boss takes the phones that we don't get a lot of but are in high demand (i.e. red chocolates and the enV) and hides them so it looks like we don't have them so i can't sell them, ensuring he gets to make the sales...


i got an email today that says that i have to put in at least 12 hours everyday between now and christmas but my coworker gets to go on vacation...


christmas music 13 hours a day for the next 9 days... oh yeah baby...

With no store manager,
No District manager,
and No Regional Manager..

And im the only employee at a location where there should be more than 4 people..

I just had a guy call in wanting to know if I would still honor the specials we had for THANKSGIVING!! Apparently he couldn't make it in at that time, and though he was told that the specials were only good through Thanksgiving weekend, he still wants the specials! I offered to match the phone pricing we had at the time (Razrs were BOGO for $49 after rebate) but nothing else. He asked me 4 different times if he could still have the free accessories we were offering, and that particular special was only good for the Friday and Saturday after Thanksgiving.
Then he insisted that he was told our Krzrs were on special at that time as well and he'd be able to get 2 for $100. We've never even had those phones on special. But of course, I'm ...
(continues)

Wow, what a day already. Good thing I'm working a short shift, only an hour and a half to go!

This lady just activated a third line and I was kind enough to waive her act fee because she had given me a sob story about how another store made her get a phone she didn't like and they misinformed her about her plan and she was just generally unhappy but needed another line for her daughter's Christmas present. She left satisfied...or so I thought.

An hour later she is back, wanting to exchange the phone she didn't like for a different model. Not a problem, except she claims the other salesperson didn't give her a box (NOT LIKELY)and she didn't have the charger or manual. I told her I could do the exchange but I would have to charge a $25 ...
(continues)

Oh... iRMS, how i iHATE you.
It only took me an hour and a half today to activate a USB aircard.. yay!

Im gonna go drink myself smart.

😲 Ok so this lady is sitting here in my store right now about to break down crying because her bill is almost $300.00 dollars. She went over her minutes, did over 1000 text messages on one phone without the text messaging plans, as well as got on the internet and did some downloads without the internet package. Geez what does she expect! Luckily she isn't my customer. I feel sorry for my co worker. Actually for all she has done I'm surprised its not higher than it is. OK Gawd she just started crying because she can't figure out how to bring her bill down below 200 and she doesn't work but is on disablility. To be honest she really doesn't look that disabled. Go work for wal-mart as a door greeter. What's the most she would have to do? Raise...
(continues)

I hate when people call in and want to know how to do stuff on their phone, easy stuff too! Mostly adding contacts, I attempt to walk them through this but after 20-30 minutes the idiot could not get it figured out. It'd be nice if I have the phone to mess around with, but unfortunately I dont.

I can understand other, more complicated features, possibly bluetooth and stuff like that. Then, they complain that the reps in the store who sold them the phone did not show them how to use the phone. I'm thinking that it is YOUR responsibility to learn how to use the phone, what is the purpose of the user manual?

I truly do admire you store reps because you have to deal with these morons face to face. Good job in handling that every day!

PC magazine sprint is undisputed editors choice.....

http://www.pcmag.com/article2/0,1895,2072193,00.asp »

FROM: Patty Lewis, Human Resources Director
TO: All Employees
DATE: December 5, 2002
RE: Christmas Party

I'm happy to inform you that the company Christmas Party will take place
on December 23, starting at noon in the private function room at the Grill
House. There will be a cash bar and plenty of drinks! We'll have a small
band playing traditional carols...feel free to sing along. And don't be
surprised if our CEO shows up dressed as Santa Claus! A Christmas tree
will be lit at 1:00pm . Exchange of gifts among employees can be done at
that time, however, no gift should be over $10.00 to make the giving of
gifts easy for everyone's pockets. This gathering is only for employees! A
special announcement will be made by our CEO at ...
(continues)

Customer: I'm going to be straight with you. A couple months ago I broke my phone and *my company* wouldn't give me a new one, so I didn't pay the bill. Now I know it's my fault for breaking the phone (OMG admission of guilt from a cust! that's a first) but what are YOU gonna do for ME if I pay my bill?

Me: 😳 ...restore your services?

WTF, are we supposed to REWARD you for finally paying your two-months-overdue bill or something?

I effin hate non-payment Deacts. 👿 Grow up and take some responsibility for yourself. 😡

... so I don't owe you anything.

I love it when people say this. I haven't gotten a bill in four months, but I still pay my bill the same time every month.

I had a customer once who had just come back to the US after being abroad for several months and wanted to know why his phone was turned off.

"Well Sir, did you pay your bill?"

"No, I was out of the country."

I think he owed us about $600 from monthly bills that accrued before they terminated the service and charged him the ETF.

You, housewife, you have my contempt. I am sick and tired of hearing the same old whiny crap over and over again when you call in to add lines to an account in your husband’s name.

“Everything is in his name! We’re married so we have the same credit so it really shouldn’t matter.”

“I still need to speak to him.

“But… we’re married!”

Well it’s nice that you can’t stand on your own two feet and all, but this is America you desperate housewife. FYI. Women can actually get bills in their own name now. Oh yeah, they can vote too.

If you think it’s cute and romantic to put everything in his name, you need to get your head checked, idiot. But hey, I’m just a cell phone salesman. I’m sorry you have no self esteem and live fifty yea...
(continues)

I work at a Call center and our verification method is to ask for the last four of the ssn, while I understand some people's trepidation in that, some of the reasons I get can just be stupid..

"I don't want to give the last four because bush is listening in and will get them.." 😳

"I forgot what that was.. I made it up when they asked for me.." 😲

"You can't do that! I'm going to report you to my senator because your getting information on customers to commmit identiyfraud" 😕

Anyone else have dumb responses when you try to verify?

m-me c-customer

m: Good Morning. Welcome to *insert provider name* how can I help you?

c: My phone won't charge. 😡

m: 😕 Hmm... well let me take a look at it.

c: *hands me phone and charger*

m: *plugs charger into AC and plugs charger in phone* Well, ma'am, it looks to be charging now. Are you sure the outlet you had it pluged in has a current?

c: I assume it does.

m: Okay... well, let's turn the phone on and see how much battery it has on it.

c: The phone won't turn on.

m: Well this is weird then. *presses power button... phone turns on* It looks like you have a fully charged battery.

c: I don't know how since it won't charge.

m: *explains the tower signal and the battery signal*

c: Oh, I guess I had t...
(continues)

"I've had this phone for a year and a half and I've had problems from the beginning. Why should I pay $50 for an insurance claim?"

one more time... i will SCREAM!!!! 👿

I was interested in subscribing to this service but at the NEW CORPORATE STORE (Rome, GA)all the salesperson could tell me was it was an aftermarket purchase and he didn't know anything about it. He was rude 😢 and I would love to report his attitude to someone. (Don't know how to do it) 🙄 Needless to say, I didn't sign a new 2 year contract--which is overdue. I thought I might check out Cingular first. I am a big ebay fan and would love some in-depth explanation--other than just larger pictures, which is all I have been able to find out.
Thanks in advance!!! 😁

So this idiot "customer" called in and this is the conversation:

C: What time are you open till?

M: nine

C: Is that normal?

M:Yes

C:So you guys sell cell one, right?

M:No, we sell verizon

C: Do you know anywhere in town that would sell cell one or alltel or whatever they are?

M:Not that I would have the number to

C: Well I know that, but where could I call to find out?

M:I would start by looking in the phone book (I was feeling pretty irked at this point, so I will admit I had an attitude!)

C: You really don't care, do you?

M:Why would I have a number to an alltel agent? I am just telling you where I would start! Have a good evening!

cause I ALWAYS call Wal Mart to ask them Target's hours! Why the hell ...
(continues)