Shop Talk

So today is my last day at this damned kiosk/cart thingy. We had a full size store that the lease ran out in the mall so they stuck us in this stupid cart/kiosk thing for far to long. Now that are store is open the kiosk was open for two months. Tomorrow is the last day and we are closing it up. Today is my last day working here. I think burning it to the ground and pissing on the ashes would be fitting but I don't think that is going to happen. ☹️

But the death of my kiosk has finally come and I could not be happier. Onward to the full size store and CARPET!!!! 😁

I dont have any funny stories it just sucks today.

many of you have heard sex, variations of 69, etc.

had one today that I thought was good...

pretty lady, with a couple friends, I didn't have her pegged for this as her favorite hobby

cunnilingus


WHAT???
I fell out of my chair. she was concerned that I had fainted, but when i sat up laughing, she got a little red-faced too. the embarrassment seemed to turn to interest or curiosity when I spelled it correctly to the dumb-founded call center agent.

Some lady just called me a bitch because I asked to see her ID

i'm helping a prepaid customer named harry heiny.... 🤣 🤣 🤣

So, I worked in the wireless industry for 6 years and then got out to preserve my sanity. I still enjoy coming to the Shop Talk forum and reading all the "rant" posts.

I have been out of wireless for almost two years, and I still feel empathetic anger with you guys when you post comments about stupid customers...its almost like I am still selling phones!

I wonder if I will ever get over the feeling of frustration and wanting to bang my head on the desk until I can't feel my face anymore. Perhaps I need some inner healing to get over the pain of working with cell phones?

I wish you all the best of luck and much patience as you continue to do what I didn't have the courage to do anymore! 😁

I love all the posts in the shop talk. its the one place we, as reps from different companies, can all get along. I do enjoy all the post because it allows me to remember im not the only one to put up with all the customer bull**** but today as i am reading i realize more and more that i hate customers, i think im burned out from the wireless industry. it was kind of a sad realization for me today. Does anyone else feel the same.

These Already happened today:
(Keep in mind the actually directory is like 10+ feet high and literally 5 feet from my kiosk)

c: Where do I buy an Xbox 360?
m: At the Xbox 360 store....

c: There be cingular in herrr?
m: what?

c: Where's verizon
m: Well, I'm Verizon. What's your name?

Ok and totally off topic. I get a call. Old redneck.

m: Hello...blah blah
c: is this tracfone?
m: No this is a VZW store
c: why wont my phone work.
m:sir i dont know we dont sell tracfone at this store
c: well why the f*** not?!?!
m: *click*

Just had a rep from RIM stop by my kiosk and he had a Bold with him. It was really nice looking but it's the same size as the 8830 and it had the same keys as the 8830. I didnt like that. I prefer the size and keys of my curve over the bold. The ui was really sharp looking though and the track ball scrolled very smoothly. Deffinetly an all around great looking phone but I doubt I'd get it cause of the size. He mentioned about a new Curve coming out soon so i'll wait for that.

It's funny when a customer tries to jump ship to another carrier to avoid paying a huge cell phone bill and then has a huge deposit depending with the new carrier. Maybe if you paid your bill every month you wouldnt have this problem dumbasses. 😈

Sometimes I honestly believe I have the worst luck in the world.

So, to set things up, I work at a store in the mall, but we also have a cart inside the mall that all of the employees work at once or twice per week. The cart pretty much sucks because it gets very little business, there is no back room, and most of the time you are by yourself.

So far today, I have done one transaction, added some prepaid minutes to a phone. Aside from that I have had nothing except for the occasional "My phone is broken." or, "Where is (insert store that is easily found on the directory here)".

So the closer shows up, I decide I am hungry, so I take 30 minutes for lunch. I have been here for 6 hours with only that one transaction to show for it. 1...
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Now normally I will charge a customers phone for a few a little while if they ask. But I will not open up a new charger box so some lazy @ss can charge their phone.

I had a lady come in and asked if she could charge her Shadow while she shopped for a little bit. Sure no problem we have about 3 mini usb chargers on the floor.

Some other girl comes in with a nokia and wants to charge it. I inform her that I don't have any nokia chargers that I can charge it for her. She ask why not and I tell her that I would have to open a box to plug it in. It doesn't register in her brain and she gives me a blank look and says she works in the mall and just wants to charge it. I tell her that I can't open a new box just so she can charge her pho...
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So scenario is woman middle aged comes in hagard as Sh!t and walked to the window to star off and yelled "where is the FU(KING DOOR!"

C- Those guys over at that other att store dont like me! They did something to my phone, why cant i make any calls?

M- (ok, i dont even want to know what im in for) Sure mam, lemme take a look. Well the phone is off. 🤨

C- 😳 OH! (turns on and hands back to me)

M- ok go ahead and enter pin code(s). NOTE: both pin1 and pin2 are active.
(About 15 min goes by all the while she is ranting about how the boy scouts of america ruined her life??? 😡 ) Mam i cant find whats wrong, ill need to call into cust support for this, i need to validate your info. (Takes about 20 mins to convince this woman im no...
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Birds chirping. Coffee brewing. A day full of new possibilities, adventure, discovery, and wireless customers. 👿 I think I'll go back to bed.

please excuse my choice of colorful words...

So i just had this older lady come. She has a plan in her name. Her husband works for the state and therefore would be eligible for a discount on monthly service with verizon wireless. She asked me how she could go about doing this. I told her that she would have to do a change of financial liability on her account to her husband. I went into her account and saw she was due for an upgrade. She had mentioned she wanted a new phone. I told her that it would be best for her to do the upgrade now and wait to do the account switch later. so i do the upgrade. It was just a basic 39.99 plan upgrade and I told her about our accessory bundle. She decided to get the bundle. I activated everything, rung ...
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I live next to old people land and am asked about phones with BIG buttons. I show them our coupe for old folks. This is to complicated. So i reply with how did u get to the mall today cause it is harder to operate a car than to use this phone. Seriously anyone else have this issue or I am just the only one?

i need one does anyone know where i can get one thats not $470.00??

...?

I'm sure it's been asked before, but I'm just curious. I'm a radioshack employee *gag* but I'd love to know who the retailers are, and who the CC agents are

If I have one more customer pay me with a bag of change I am going to beat them with it. I am so tired of rolling change every night because your a penny prostitute!