Shop Talk

i just took a training that my employer recommended for windows mobile. you can take the training from anywhere, its windowsmobiletraining.com. you get points for finishing the trainings (retardedly easy too!) and then you can redeem microsoft swag from the points. xbox stuff, pc stuff, gear, software, whatever. its all cool, but nothing too fancy. hit it up though!

One of those customers.

The guy originally came in and bought a phone from the other guy that works with me at the store. The guy broke his phone that he has had for a couple months. He asks to buy a phone, then he asks how much that it will be. Keep in mind that he wanted the same phone. I then tell him that the regular price on that phone is 220. He then proceeds to say but I bought it for twenty dollars last time. I told him that he was a new customer last time and he signed a contract. He then says that I am a deceitful salesman, that I should have told him that the phone was gonna be 220 instead of twenty. I thought that maybe I might have sold to him, cant remember because i sold 150 phones all together last month.

This...
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had the second customer this week that left their phone on the back of their car and of course lost it...so they just came and bought a phone full retail bc it was prepaid. And they acted as if it was MY fault they left it on their car....

I read about the stores and yes they have their own issues with customers, etc, but have any call center employees had the guts to come on and complain about the way they are treated by the high and might VZW? Just curious.

I've got an upgrade coming up real soon. And i'm trying to decide on going with the Centro or the Bold.

Currently i'm a BB Curve user. It's been a great reliable phone for me. I've got no real complaints about. I'm just a little bored with it. I guess i get bored with things like that easily. I've got plenty of access to the internet at work and home so i don't have a data plan on my Curve. E-mail is not a real issue for me either. I'm a heavy texter and the calander is pretty important for me for organization. It's my mp3 player as well. Other than that i don't really need a data plan at all.

I really like the centro because it's a bit smaller than my curve and it'll still do the things i need. And the touch screen is something that i...
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Anyone else here expected to sell phones wiothout electricity?

Any else expected to drive 30+ minutes to work in a hurricane?

Anyone?

Anyone ever had hickups in a call center...? Not just briefly but like... all day!!! It's a nightmare..

when i'm on the phone with customer service my usually dead store becomes the busiest one in the company within 15 minutes...and why is it that those same customers act like it's a chore to wait 15 minutes...

" I hope you die you ****ing punka** kid! If i could come through this phone i'll fu(king choke you."

The guy was suspended for non pay...he wanted his service back, even though he owe 5 months of bills... 😕

Doesn't have to bee your customer or even seen in your store, but just the worst pairing of user and device you've ever seen.

A few months back I was working about 30 minutes west of St. Louis. Slackjawed Willy, who looked like he had just come bumbling in from Slingblade or The Hills Have Eyes, walks straight towards me and shove his dirty Iphone right in my face. Let me explain this customer in detail from head to toe. Big steel toed(possibly Sh it covered) boots... no socks, a pair of bib overalls--that's it. I suppose he had just did the real owner of the phone in and need help figuring out what exactly this mysterious device was. I'll never truely be able to tell you because his accent was that of someone who has had their throa...
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I had a customer come in a little while back. I was having the most horrible day. You know that 8th day straight without a day off; and this last day is the day every has a problem with their service/phone/ect and demands something free because of it...

Anywho heres how it went.
Me = Duh
C = Customer


Me: Sir I'm sorry that your phone has been acting up. I don't believe (carrier) did it inentionally.

🤭 C: I don't want or care for your appologies. I know that (carrier) is garbage and I'm out as soon as I possibly can be.

Me: (scripted) Well sir, I don't like to hear you say that. We want you to be a happy customer (really I couldn't care less).

C: So you're offering me that nice new headset for free then, right? To ke...
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that you just want to put her through your very own retirement program?

thats not an old lady joke.

anyways. I had a freudian slip the other day... for those who don't know sigmund freud was a sexaholic...

Customer comes in looking far to fine. Tall, long legged, tan, OMG and in some short shorts too... 🤤

I start pitching her on a smart phone...the black berry duh. I showed her the black berry's convenience key and said.. "I programmed mine for the internet...see..." and here is where it all goes wrong.
I proceeded to say, "The internet is just one butt tap away..." MEANING TO SAY: BUTTON TAP.
Anyway she was really cool about it and laughed. I shoulda tried my luck and asked her out. She was truely smokin... Elie0...
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I really hate when customers assume that I'm a complete moron. Do you really feel the need to spell out "Acres" with a second delay before saying the next letter?!? And why assume that I can't spell your street name?? Guess what, I've attended college, I'm pretty sure I know how to spell! I just needed to vent, I was out of the industry for quite a few months and sometimes wonder why I got back in in the first place 😢

..

i need to know somewhere a customer can go to download the Opera browser on a BB curve.....anyone?

So this down-home country boy comes in to buy minutes. He's got the cowboy hat, overalls, thick southern drawl and all (I'm in rural NC, this is fairly common).
When the text hits his phone to tell him he's got minutes, the phone plays "Don't you wish your girlfriend was hot like me?". 🤣

And before you ask, yes, it was his phone. I sold it to him. 😉

Well, it's Friday. I should be excited right? I mean, the weekend ahead and all. Oh, wait, that's right I work retail. I don't get weekends off.

Honestly, I love working for this company, but I absolutely cannot stand working retail for too many reasons to list.

Anyway, good morning. Ha!

FIRST BOTH I AND MY HUSBAND WAKE UP LATE FOR WORK... THEN I DONT HAVE TIME TO EAT THIS MORNING... MAKE IT TO WORK JUST ON TIME TO FIND OUT IM WORKING BY MYSELF ALL DAY IN A STORE NOT A KIOSK AND THAT MY MANAGER DECIDED TO UP AND QUIT THIS MORNING AND WONT BE COMING BACK... SO NOW IM SUPPOSED TO "STEP IT UP" AND OUR COMPANY ALREADY DOESNT HAVE MANAGERS FOR LIKE 15 STORES!! SO HOW LONG WILL WE BE WITHOUT A MANAGER? IDK... BUT WE ONLY HAVE A TOTAL OF 3 REPS SO WE WERE ALREADY SHORT STAFFED... WONDERFUL

NOT TO MENTION MY MANAGER ALWAYS BRINGS US OUR PHONES AND STUFF FROM THE WAREHOUSE WHICH IS AN HOUR AND 30 FROM HERE SO ALL THOSE PEOPLE THAT WERE EXPECTNG CERTAIN ITEMS THAT WERE PROMISED TO THEM WONT GET THEM.. so yay lots of angry pe...
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stalker.. jk

I'm stuck here at work all F'n day from open to close. ☹️