Shop Talk

spanish call-

m- thank you for calling ***** how can i help you?

c- i want to do an esn swap.

m- ok not a problem

we go through verification..

m- ok im going to need the esn number labeled as a "d" or a "dec" on the back of the phone, under the battery.

c- ok the number is 1564321843185425

m- thank you ma'am.
(i do the change)

m- ok ma'am thank you for holding.. now we need to activate the phone so turn it on please

c- uhh ok.

2 minutes later

c- its on

m- ok now go ahead and dial *228 on the phone..

(the star on the phone in spanish is asterisco)

c- ok..

2 minutes later,

c- so the asterisco is pound sign right?

m- 🤨

m- ** bangs head on desk**
no ma'am its the star key..

c- H...
(continues)

If your wife has a camera phone, and you're not paying attention to her, expect that some of those picture messages are being sent to JeMario, her black lover on the side.

I happened upon this when a customer got a new phone, and traded in her old one for us to "dipose of". I did what I needed to do, and checked the phone for "nasty" content. I found it!

Also, some of those pictures were being sent to Jemario. And since her husband's name was Kevin, I doubt he moonlights as "Jemario". Jemario also sent in some pretty nice pictures of his blacksnake. I had no idea he was a reptile enthusiast.

By the way, it's pretty obvious your wife has had some augmentation.

Figured this one can be entertaining.

I had a guy bring me a sidekick in a biohazard bag from his university saying that he needed a new one. Apparently he had been at a party a few nights ago and everyone was completely sloshed. His left his sidekick in his room. I'm not sure if i can believe this but he said someone had gone into his room thinking that it was the bathroom, saw the sidekick, thought it was a urnial, and pissed all over it. He brought it to the IT department the next day, and they put it in a biohazard bag and said there was nothing they could do.

I'd have said the guy was bull****ing me, but he had the biohazard bag to prove it!

turn on that GPS thing and tell me where my phone is? I just got it the Friday and I've lost it.

😳 ....And that was my first call of the day. If it continues this way I don't know if I can handle it.

I am so tired of people calling in to AT&T each holiday and asking if their minutes are free on holidays. They aren't. If the holiday is on a weekday it uses your minutes.

Do you call the bank and ask them if they have holiday money?

Oh wait. You probably do.

So here's the deal. I do online classes with University of Phoenix. I have a Blackberry Curve 8320. I can bring up my class website, but it's in forum format so everything gets all distorted. I used the default browser and opera mini, and both screw up the page. I tried the G1 and it does the same thing. I just tried 2 windows mobile phones and they won't even let me enter the online classroom.

Does anybody know of a specific phone/mobile web browser that can load up all aspects of the University of Phoenix Online Classroom?

When a customers account cancels due to non payment, for some reason they tend to blame us........liek it was out fault you didnt pay your bill and it was our fault you left the account cancelled for more than 3 months and the number transferred to someone who probably can pay their bills on time ....its very funny how stupid people can be 🤣 😎 😛

how many customers has anyone lost due to them needing a deposit? ive had 3 today!

custy: yeah um, id like to pay ma bill

me: ok let me get that taken care of for you

*proceeds with transaction*

*twenty minutes later the store phone rings*

me: hello thanks you for calling coastal t-mobile home of the 10 dollar a month home phone service this is Kyle how can I help you?

custy: yeah its me cindy, um yeah I paid my bill in there about 20 minutes ago and um, I uh, I need that money back so I can put gas in the car, I need to go pick up my kids, will you refund it to my credit card?

me: uh no mam, its already posted to your account its too late to be refunded, im sorry for the inconvienience.

custy: what do you mean you cant refund it? thats rediculous how am I supposed to go get my kids? I need gas money!!...
(continues)

So other than you lucky peeps that work in stores, who has to work Thanksgiving and Christmas? They just announced that we are now going to be open both days, and well I guess New Years's Day as well, but hey, that's next year, so we're not discussing that just yet.
I just don't really understand how many idiots really need to call in and complain on the holidays. That is the last thing that I even think about on these days. We are usually really slow on the not so important holidays,so why, on the biggest ones of the year, do they believe we really will need 300 people in a call center taking calls?
Better have plenty of reading materials..... 🤨

...when you have a customer that flips out on you then comes back to your store and is super nice.

For example, this old lady comes in and tries to exchange her phone for the third time. The return policy clearly states that you are only allowed one exchange. She said the ringer was "tingy". LOL wtf does that mean? We did her a favor by exchanging it the second time, not to mention she was also past the 30 day return period. Now the phone she has is not loud enough. Lying old lady! I personally called the phone and let it ring, it was on the outdoor profile and loud as hell. One of the loudest phones available. Get a hearing aid old bones. Anyways, she starts raising her voice saying we ripped her off and she has been with this company fo...
(continues)

Alright, so I have composed of list of things to do, and things to avoid doing when trying to get credit from Customer Care. Feel free to submit any other suggestions you might have.


Do's
----------------------------------------
DO admit that you may have made a mistake that caused a charge.

DO offer to change your plan accordingly to prevent it from happening in the future.

DO be kind to the agent you are speaking with. Afterall, they have the final say as to whether or not you get the credit you want.

DO be thankful for the service you do get and glad you are with the company you are with.

DO speak in a calm tone

DO use proper grammar and English to the best of your ability

DO act like you care about something oth...
(continues)

If I kill a customer at my kiosk, and no one is there to hear it, do they still make a noise?



Applied Quantum Theory.


-Kick

Where I literally spend over 15 minutes arguing with a customer about how I'm customer care for AT&T, NOT VZW... Dude did you not listen to my call opening?
WOW....
He was pretty sure I was lying so I didn't have to help him.

"So i purchased a phone online last night but i dont want to wait, where is the bag of free phones to tie me over until monday?"

Blank stare... 😳

Just had to share this...

A few minutes ago, I answered the phone to have a guy ask me, "Do you have the Blackberry Storm?"

I told him that we didn't have it yet.

He said, "Well, I just got a flyer saying it will be out on the 17th."

🤨 I looked at the date to make sure I hadn't gone to sleep last night and slept for 4 days.

He said, "You don't have it?"
😳 I told him no.
"Will you have it on the 17th?"
I told him I wasn't sure if we would have it on the 17th, told him we have a list of a few people waiting, and took his name and number.

It's just another dumb call, but I needed to share. Thanks for listening (reading).

Just aim your BB browser to www.blackberry.com/myspace

Enjoi! 😈

If you're a lesbian woman (VERY OBVIOUSLY), and you have "I Kissed A Girl" set as your ringtone, I'm going to laugh.

If the flat-top haircut and the cutoff softball shirt didn't do it - the ringtone sure sealed the deal.

-Kickmeoffphonescoop

What have you guys heard about the lg lotus from sprint?

Like I know we have customer forums and crap but honestly? They don't have much reference base. I work for a different wireless provider but have sprint so I don't get to hear the TRUE down low on it.

Anyone have some insight for me?

Buzz buzz... ladies!

😈 😈