Shop Talk
I HATE STUPID ASSESS
spanish call-
m- thank you for calling ***** how can i help you?
c- i want to do an esn swap.
m- ok not a problem
we go through verification..
m- ok im going to need the esn number labeled as a "d" or a "dec" on the back of the phone, under the battery.
c- ok the number is 1564321843185425
m- thank you ma'am.
(i do the change)
m- ok ma'am thank you for holding.. now we need to activate the phone so turn it on please
c- uhh ok.
2 minutes later
c- its on
m- ok now go ahead and dial *228 on the phone..
(the star on the phone in spanish is asterisco)
c- ok..
2 minutes later,
c- so the asterisco is pound sign right?
m- 🤨
m- ** bangs head on desk**
no ma'am its the star key..
c- H...
(continues)
m- thank you for calling ***** how can i help you?
c- i want to do an esn swap.
m- ok not a problem
we go through verification..
m- ok im going to need the esn number labeled as a "d" or a "dec" on the back of the phone, under the battery.
c- ok the number is 1564321843185425
m- thank you ma'am.
(i do the change)
m- ok ma'am thank you for holding.. now we need to activate the phone so turn it on please
c- uhh ok.
2 minutes later
c- its on
m- ok now go ahead and dial *228 on the phone..
(the star on the phone in spanish is asterisco)
c- ok..
2 minutes later,
c- so the asterisco is pound sign right?
m- 🤨
m- ** bangs head on desk**
no ma'am its the star key..
c- H...
(continues)
...
Dude comes in saying he wants to change the greeting on his voicemail, but doesn't know how...
Me: All you have to do is call your voicemail and listen to the prompts.
C: Could you just show me?
Me: Sure, no problem, I hand him the phone to put his pass code in and I tell him to listen to the prompts. He hands the phone back and says you do it, I don't know what she is saying. I get him to the part where he has to chose the greeting and hand him the phone, he holds it to his ear and then hangs up.
C: It didn't work.
Me: You didn't record a new greeting... 🤨
C: Oh. Well how do you get to where you just were?
Me: You call your voicemail...
C: How?
Me: 😳 Seriously?
C: I've had this phone for almost three years,...
(continues)
Me: All you have to do is call your voicemail and listen to the prompts.
C: Could you just show me?
Me: Sure, no problem, I hand him the phone to put his pass code in and I tell him to listen to the prompts. He hands the phone back and says you do it, I don't know what she is saying. I get him to the part where he has to chose the greeting and hand him the phone, he holds it to his ear and then hangs up.
C: It didn't work.
Me: You didn't record a new greeting... 🤨
C: Oh. Well how do you get to where you just were?
Me: You call your voicemail...
C: How?
Me: 😳 Seriously?
C: I've had this phone for almost three years,...
(continues)
...
