Shop Talk

I figured since everyone has been talking so much about customers they hate, this would be the best time to bring our old friend 'Bob the Typical Cingular Customer' back to the forefront. Listed is every single Bob story I could find, and there'll be more to come. Enjoy! 😁



Bob Goes to Hell
https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »

Bob's Daughter
https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »

Bob! The music Video/Bob Exchanges Milk
https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »

Bob Goes to the Computer Store
https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »

Bob Gets Abducted
https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »

B...
(continues)

I'm not a frequent poster in fact I can't remember the last post I made. I lurk and read the forums alot. I have a curious situation I've been noticing and wondered if anyone else is seeing something similar or can shed any light on what is happening. I have had three customers in a month port in five lines from AT&T to VZW. The customer takes very inexpensive phones, bottom of the barrel price plans, no data, and no accessories. The customer then returns all five phones 2 days later and disconnects the lines. They are porting out of iPhones. (I have discovered this after the fact.) What scam are they trying to pull? I want to figure this out so that I can prevent it the next time. It can't be good for VZW or AT&T. Thanks in advan...
(continues)

After 3 months of being at one of our new stores.

Today, I am working (Just for the Day)

At my old location inside the Mall......

I worked here for about a year and a half, and needed to get out of that location, it was taking it's toll.

Well today, I'm back and I hope it goes well, I'm here to help people, but I just hope none of the typical mall custy's come through right off the bat..

This should be an interesting day.

Peace to everyone, and good luck out there!

Me: Now before I change this, you should know I can't change it back... Are you sure you want to go ahead with this change?

Him: Yeah, we're sure.

Me:*Changes rate plan to family plan.

Me: Okay, were we porting in her number or starting a new one?

Him: Starting a new one, the old one is just going to be cancled.

Me: Okay, now the old one is out of contract right?

Him:... Uh... *I look it up and its not*

Him: Okay, never mind we'll just do this next month.


He must have missed the whole "Me: Now before I change this, you should know I can't change it back... Are you sure you want to go ahead with this change?" part.

I dont know how anyone else's shop is setup but our store is like one big box facing a window where we can see the customers parking and walking into our store, but basically we classified our customers like this and not being mean, rascist, or evil, but it never fails to pan out and be true.....plus we have a liquor store beside us....but here we go..



Old people
Typical Symptopms:

My phone won't turn on
My Phone is stuck on vibrate
My phone is dead
I need to put minutes on my phone
I just need something with no bells or whistles....
I need it just in case for emergency....




fill free to add in your stereotypes

A= Tmobile Agent
C= Customer

........

A= Thank u for call in t-mobile, my name is Edgar. How can I assist u today??

C= Yeah my phone does not want to make calls,

A= So sorry to hear that but dont worry we will get it fixed for u right away. To better assist can we please with your phone number starting the area code...?

C= 219-741-3219

A= im sorry sir i dont find any accounts with that number

C= Why is that?

A= Sir, Is that a tmobile phone?

C= Yeah i have a tmobile and a AT&T...

A=On which one do u have the problem?

C= The one from AT&T

A= 👀 Sir im afraid u r gonna have to call at&t

c= Oh really? are they gonna help me there?

A= mmmmmmm .... 🙄 I GUESS,!!

c= oK THNK u

A= hav...
(continues)

I sold 7 storms and only made 1500 that is so messed up! grrrr 👿

I have a coworker who loves to slam customers....and i don't mean like a soft gentle pick up slight drop off, i mean like a full blown do you know how to text wam bam you have unlimited text and you dont even know it.......thats the slam king for ya

I work for a VZW Indirect..

With all the ads and online promos..

I have 7 people in store today...

Where's the Storm??

Release the damn phone first then let eveyone know it in stores now...

👿 👿 👿

Lady comes in around 11am today....

Me: Hi how can i help you?

C: I need to buy a prepaid card, 25 dollars

Me: Im sorry ma'am, currently we only have 50 dollar cards in stock. If you want Target is right behind us, you can get a 25 dollar card there, and come back and i can setup your minutes.

C: TARGET? That's inconvienent for me!

Me: I'm sorry...nothing else i can really do.

(Lady walks out)

6 HOURS LATER!!! (Same Lady)

Me: Hey welcome back, how can i help you?

C: I need to buy that prepaid 25 dollar card.

Me: Ma'am, i'm sorry, we only have 50.

C: NO! I called At&T and they told me you SHOULD HAVE SOME!! Now please let me buy this 25 dollar card

Me: 🤨 WE...dont...have....any

C: this is unbelievea...
(continues)

I hate verizon phones or I hate sprint phones....BIG FRIGGIN NEWS...they don't make the phones....why can't people get that in their thick skulls...it irritates me. Sorry, just had to get that off my chest.

i hate these people that just dont want to accept no for an answer.

had a lady come up, while im eating at my kiosk, and ask about a phone the isnt working right. she claims that words are cut off and that this is the 2nd phone its doing it on.

she bought it at radio shack, go figure. has already called tech support as well.

i told her im sorry, but im a retailer and if you didnt purchase the phone here, plus your outside of your 30 days anyway, i cant exchange it. my suggestion is to call tech support, but she doesnt want to do that again.

so she gets all huffy and starts with the, "well this happened, and this doesnt work, and i want this, blah, blah"

all the while im tryin to eat and already told her that i cant do anything...
(continues)

asks for the frickin Storm I'm gonna punch in the face. WE ARE T-MOBILE THE STORM IS THROUGHT VERIZON!!! Maybe the giant verizon logo on the damn thing or the verizon commercial you were watching might have tipped you off. 👿

Dear Pious Goddess,

Thank you so much for your help tonight! It was so random that I called into AT&T customer care and got you as my rep! I hope you have a great weekend and a Happy Thanksgiving!

Kind regards,

-The New AT&T Wireless

what the best phone is on the Sprint network for texting, what would your response be?

So why didn't anybody tell me that today is "National Crazies Go To Cellphone Stores Day"? I swear, each of my customers have been progressively more crazy...Here's a summary of my last 2 customers:

Me - Hey. Welcome to ****. How can I help you?

Crazy - I didn't know you all were open today.

M - Yes, we're open 7-days/week 😁 How can I help you today?

C - Oh, I'll have to come back...

[Crazy leaves store]

M - 😳


Next Crazy:

Me - Hey, Welcome to ****. How can I help you?

Crazy - Do you remember me?

M - Um, no. 🤨 I'm sorry, but I don't recall. What were we working on?

C - I was the one with the Blackberry... [Cust holds up Pearl with a very "sure of himself" look].....

M - ........... 🤨 🤨 ......
(continues)

I just had this jerk of a sexist pig come in our store, his wife broke the back of her phone and he wanted me to give him a new one. After trying to explain to him why I couldn't just take one off of a new phone and give it to his as he requested, he complained to my manager about my incompetince. Once again he was told why we couldn't do that. After my manager left he turns to his son and says this is why you go to school so you don't have to work at a place like this...Well THIS employee graduated from high school with honors, (National, Beta, and Mu Alpha Theta) and is going to college and I'm the third in my class Phi Theta Kappa...that mofo can kiss my super smart @$$!!! 👿

I just had a customer come in with battery issues and said "I think it has a hole in it"
🤣 🤣 🤣

Sweet Jesus! 😲 John Garcia, the (now former)President of Sprint's CDMA Business Unit walked the plank effective yesterday. 😳 I wonder if Danny Bowman is next. 👀

If i get Mobile TV on my Pearl, and ofcourse i have unlimited data does it count towards data or minutes and if minutes is it free since its the weekend? Also, my only concern is would i be able to get the Ohio St. Michigan game on it?