Shop Talk

A customer had come back into the store and was told by CS that his had a hardware issue and it should be replaced. The issue was this; any photo that he would click on while browsing on MediaNet would lose its quality and look almost like a negative, upon being enlarged. As anyone else heard of this or know how it can be avoided?

with his grandson. The grandson was setting up a new contract but has had our company before. Grandpa is paying for the deposit and the phone. He hands me an American Express and I politely ask him if he has any other cards he'd like to use because we do not take american express.

this weird, awkward old man flips out and starts mumbling something, but very loudly. The only way i can describe it is imagine an old man just screaming nonsense. The only thing i got out of the whole thing was "well, what the hell, who doesn't take american express, i don't have any other cards!" (wallet was full of credit/debit cards???) He pulls out another card 😲 and as i'm processing it I hear him start to mumble again and this time he says "I'll tell ...
(continues)

"Vhat kind of losion do you useh?"

"I'm going to use that same line, but with 'phone' instead."

"Vhat?"

"I don't want any fake snow, or lotion or whatever..."

And my District Manager wonders why my store doesn't perform up to par?

-Kick

👀

with the night shift today....i hope its better than yesterday with my one sale... even though i sold a BB bold, with the Data/ tethering plan, with a Bluetooth, car charger, skin cover, 2GB memory card, and holster.... that was ALL i did !!!!

Need some big things today.. i'm hungry for that paper!!!!!

~AT&T tanya 😉

Had this happen to me a few years ago when I worked at RadioShack.

Once had a small POS hatch back with 6 people crammed into it sporting MA plates pull up to the front of the store? They parked in the fire lane blocking the entrance of my store and the nail place next door.

They pile out and have the whole were gangsters and drug lord look. This is not a normal look in Southern New Hampshire.

They all come into the store and start looking at the phones. One of the dudes wants his credit run for Verizon. The battered ID he gives me is from New Jersey and is set to expire in a week. While all the time his buddy play with every single thing that makes noise in the store.

One of my other coworkers was running a Store Credit app...
(continues)

So...here's the deal...I have another job offer as a tier 2 tech rep with T-mobile. The difference in pay is about $3.00 more per hour for T-mobile, but it's about 30-40 minutes away, where as the job I've got now is only 4 miles away. if anyone works for T-mobile, do they treat their people well? would it be worth the drive to work for them? also, I'm getting pretty bored with the warranty center. it's the same call every time. Any suggestions??

🤨

I know we've already covered this many, many, MANY times in this forum, but would someone please remind me what exactly it is that makes people think that if they press me to hurry, it will make me work faster than I already am?

When my system is slow, things take longer. When you're a b!tc# to me, my system instantly becomes slow. The b!tc#!er you are, the longer everything takes...

Trust me, if you aren't buying anything, then all you are doing is wasting my time. If you b!tc# at me, then I will waste yours...

I'm starting to think that I could poop on the floor, put a price tag on it, and someone would steal it

Twas the night before Christmas
And all through the house
Not a creature was stirring
Except for one louse

His name was Bob
His plan was unfurled
He’d steal all the upgrades
All over the world

They were rightfully his
He was a customer
He had been wronged
Over and over

So this night he would steal them
Out of simple spite
“I am the Customer”
“I am always right”

“I’ll take all the upgrades
That should have been mine”
He said with a sneer
As he checked the time

The clock had struck midnight
His deed was almost done
One more house to go
He was having fun

His sack was filled
With coupons and letters
Saying “free phone”
What could be better?

Into ...
(continues)

OK SO>>>>>>>>>>>

My AT&T store in CARY, nc along with CelluarFanattic1's store... somewhere out there.. is joining forces against ONE t-mobile store (TMoGuy) ... the goal is to be the highest seller for the day!!!!

Lets do the damn thing, and SELL< SELL SELL

are quite Jewish.

::sniff sniff::
and it smells goooooooooood...

Any suggestions for the next chapter in Bob's new life?

There is a child standing outside my store right now with a neon green wrestling mask on, carrying a fake dog in one arm and a bookbag in the other.

This is in a huge mall.. so its not like its private.

lol.. parents, teach your children about not being odd, please.

Open the store
Then take a dump
I wait for a sale
So excited I jump

A women comes in
She wants a Bold
Its for her daughter
Shes 12 years old

Its 300 hundred bucks
After the rebate
Data plan purchase
Yeah this deals great

It can be insured
Of course I suggest it
"No thanks" she says
I choke on my own spit

Shes not wearing a bra
Shes kinda hot
I make pretty good money
If this phone breaks or not

I ring her out
As I stare at her chest
I discount a charger
She says Im the best

Rich hot moms
Make me swollen
Cant wait till she comes back
When this phone gets stolen

I finally left Freedom Wireless a couple of weeks ago. Now i'm with a brand new VZW agent in a brand new store that just opened less than a week ago. I'm pretty excited about this.

Anybody else on here work for The Cellular Connection?

I love when a customer comes in and says that they want a Touch Diamond. Not only do they not want to pay for it, but they want all the services that it can offer for no extra monthly costs. After trying to explain to this 'intelligent' customer that we don't just give phones awayand that it would require a plan change, he demands to know why after being a loyal customer of all of two years 😳 👀 😳 he can't get it for free...I mean seriously, the length of his contract was two years, that isn't loyalty that is him signing a contract. Geeze ums. 🙄

A lawsuit against Sprint was given class-action status on Monday after being filed in Kansas in February. The lawsuit alleges that a technical glitch in Sprint's computer system caused some sales to be unreported, thereby cheating retail sales employees out of commissions of US$100 to $500 per month.

Sprint has stated that it is disappointed that the suit received class-action status, and says that it remains committed to ensuring that all employees are paid any commission to which they are entitled. The total damages claimed in the lawsuit are over $5 million.

http://sprintconnection.kansascity.com/?q=node/881 »

Cust: This phone doesn't work and its within 30 days so i'm able to return it.

Me: Ok, not a problem (looks at receipt from Brandsmart), where did you get it?

Cust: Brandsmart, Target said they are sold out and said i could just take it anywhere to exchange it.

Me: unfortunately i can't exchange that, its not in our inventory, you would have to take it back to Brandsmart.

Cust: are you kidding me?? They told me i could, this is ridiculous, you know what? Just go ahead and cancel my account, you can do THAT i'm sure.

Me: actually to cancel the account requires return of equipment, so no, i can't do that.