Shop Talk
W760 issue
A customer had come back into the store and was told by CS that his had a hardware issue and it should be replaced. The issue was this; any photo that he would click on while browsing on MediaNet would lose its quality and look almost like a negative, upon being enlarged. As anyone else heard of this or know how it can be avoided?
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Yeah it can easily be avoided... dont purchase the phone... I havent heard of this problem before. That phone takes amazing pictures tho.
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Huh? Sounds like a software issue to me, not hardware. If the pictures the customer was taking came out like that, then yes hardware, but because it is converting them to that, software.
I would have checked to see if it had some sort of auto convert setting to make it a negative turned on?
Just out of curiosity, did the account notes say they had called into CS and been told that?
I would have checked to see if it had some sort of auto convert setting to make it a negative turned on?
Just out of curiosity, did the account notes say they had called into CS and been told that?
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account notes?
what are those? CS reps never use those. they just believe anything the cust says and then give them the world. 🙄
what are those? CS reps never use those. they just believe anything the cust says and then give them the world. 🙄
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I think this was an in store exchange... And you would be surprised how few in store agents check account notes... not sure about CS, I would assume much more so than in store agents seeing that the CS rely on the note system much more than in store folk do.
I work in store, but always check account notes, they are fun to read, and they are the primary form of communication between CS and in store agents.
I work in store, but always check account notes, they are fun to read, and they are the primary form of communication between CS and in store agents.
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Sadly POS.com II only allows you to see the ten most recent posts. Five of which are automated posts from you logging into account.
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That sucks! I am lucky then, I guess, since I can see every note ever, and a bunch of other stuff, but I am a corporate store and while we have nationwide service through our affiliations, we are only a statewide company.
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I dont. I read all notes thoroughly and make thorough notes.. tired of the he said she said BS.
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the issue isn't with the photos he is taking just the ones he tries to enlarge while using medianet. And Yes I read over the notes
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