Shop Talk

Bleh!!!!!

I work in a warranty call center...and ALL DAY, these are the ONLY phones I've had calls about. ALL DAY! 👿 And most of the custies have had MULTIPLE exchanges of these phones! From the slider not working, to the phone shutting off, to the screen going blank...you name it, I've heard it! why do all of these (high end, expensive) phones suck so bad?!?! STORES! STOP SELLING THESE PHONES!!!

1. They shouldn't start before Thanksgiving.
2. You shouldn't bother if you aren't in a mall.
3. My whole day was wasted with people "just looking" and insisting that come Friday, we will give all of the phones away for free.

I hate the holidays because of the moronic buying public and I don't really make much more money because I'm not in a mall. Instead, I get to watch people have accidents in the plaza parking lot. Fun stuff.

Bob was walking out of the mall and reached in his pocket for his keys to his Ford Aspire. They weren’t there. Darn mortician that bastard must have stolen his Pimp car. Last thing he remembered about his car was calling Ford financial services and complain about having to finish paying his 72 month loan because he has always owned Ford cars. Low and behold right across the parking lot was Barry Ford. Well he knew he would get this settled right away. Those bastards at ford let the mortician steal his car and he was going to get himself a new one. Bob remembered seeing a commercial before his little setback about a new Ford Mustang coming out. Well, Bob thought to him self, since they did this to me I’m going to get me a new Mustan...
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I just love how reps don't read notes and just give the customer whatever they complain about. I mean what was the point in me notating that the last customer said, they will call back in and get a credit from the next rep like they always do. Because they know after speaking to 15 managers like they did last time that they will get credit.

Ok, I'll give you SOME benefit of the doubt, but honestly people, do you not know how many kilobytes there are in a gigabyte? Not only that, but to be so careless, AND hopeless to not LOOK at your screen to see (as said by my current care agent) that it breaks down your kilobyte, megabyte and gigabyte usage (I.E 1,000,000 kbs = 1,000 mbs = 1 gig) Yet it took me 3 times through customer care to get an agent to agree that 2 gigabytes was UNDER thier hard-cap limit. Those agents who showed absolutely NO intelligence WHAT SO EVER almost cost me 35 dollars and my extra incentive in selling those aircards. The ONE who did help me I owe a bunch, but to the rest who I, and my customer spoke with have no business doing what they're doing, especially ...
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i'm bored and can't keep my eyes open...anyone have any funny stories worth telling...i need something quick i'm bout to be down for the count.

All the good ones. Why I'm here..no idea. And Donut wtf our last ones guy WTF.

☹️

I'm in a mall kiosk that's been open for about two weeks. I've managed to do pretty good for not having worked in wireless for over 4 years. I've got three new ativations and five upgrades, which is good considering how slow this mall has been on black friday.

But I'm just toooooooo tired. Haven't slept since yesterday. Been shopping since 2 a.m. If I can get at least 5 more activations it'll make up for my lack of sleep.

Anyway I hope everyone had a good Thanksgiving.

So it is black Friday, and I am opening a new store in the middle of nowhere! I haven't even sold a PIA refill card... I am so bored, I am thinking about building a house out of myself!

The good news, and reason I agreed to do it, though, is that I am getting paid mad amounts of money to do this, get a premium hotel stay for the night, and don't have to do anything. Still, kinda wish I at least got to enjoy some of the excitement, my fellow co-workers all have at least 6 acts so far today, and it is a kiosk in a food store!

Anyone else having issues with BB's not registering with the data network with VZW today?

I'm sorry some stores don't have the G1 in stock, but PLEASE if you're going to place the order online for the customer, remember to put YOUR dealer code in it or you won't get credit for the sale! I don't have to worry about sales because all I do is fix the errors on the orders and tell store reps that they're not getting credit for the sale because they placed it on tmo.com...I have nothing against store reps, but PLEASE remember to put YOUR DEALER CODE in the order!

Sprint's XOHM department aka their 4G/WiMAX division has finally been divested over to the new independently owned Clearwire company in which Sprint Nextel is the majority shareholder. Let's all say goodbye to Barry West, the now former Sprint CTO and President of their 4G Mobile Broadband division (Xohm Business Unit), Atish Gude, Barry's wing man as well as their team who deployed the first commercial WiMAX network in Baltimore, MD.

Having worked in the business both in a customer service call center and retail location I've been pretty much seen it all from a customer standpoint.

One of the the things that IRRITATES me to no end are these snobby customers who think they are ENTITLED to a free phone.

At the call center I had one customer threaten to switch carriers if we didn't give him a free Blackberry because he'd been a customer so long. He said if we didn't give him a free one AT&T would (fat freaking chance!). I didn't budge on him.

Then at the store I saw SO MANY people coming and making two common mistakes:

1) They had talked with a rep on the phone who told them they qualified for a "Free phone". Of course the rep didn't bother to tell them only CER...
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So we Just had some customers come into the store. They said that they tried ordering phones online and it wouldn't let them, so they wanted to use our computers to order them.

😕

I ask them what phone they were looking at, and inform them that we have that phone in stock. After assuring them that yes, we do actually sell phones here, I look up their account and see it is a secondary line upgrade. So I quote them the price (which on the phone is exactly what it is online)

Customer: But online it is free.

Me: *Pulling up the website* As you can see, our pricing matches theirs exactly.

Customer: No, when I log in it gives me different prices. Can I just use your computer to order the phone from there?

Me: I'm sorry,...
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Your job is so easy. Why the hell do you complain so much? I have to stand in a mall and deal with all the a**holes you piss off.

Your job is so easy, people with down-syndrome can do it - and sometimes, I think you DO have down-syndrome.

In fact, I bet you couldn't do my job if you tried, judging by your complete lack of intelligence and intellect.

I am sooooooo happy to be working at 6am today ..... 🙄 🙄 🙄 😈

well at least I don't feel as stupid as the people that camped out in bleow freezing temps starting at 7:00 WEDNESDAY NIGHT!!!!!!!!!!!!!!!!

WTF!!!!!??????

So generally, I am very nice to customers and try to get them the best deal I can, and make sure all their needs are met. But if you are stupid enough to violate any of these 3 simple guidelines of dealing with another human, you will not be receiving the same quality of service the rest of my customers experience.

1. Do not volunteer information I did not ask for. Like when a customer walk in the door, ignores your greeting and just spouts off their phone number. If you aren't willing to take the time for the tinyest of pleasantries, I'm not going to be willing to go the extra mile for you. Oh I'll sell you something, but you'll pay more than if you were polite. Or when they give you the phone number and say something like "It's a family...
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I need to get my cousin a phone. He has M.S. and needs certain features on a phone to make it easier for him. He's using a PEBL right now and uses the digit dial to make calls. He can't text anymore (cause he shakes too much and it too hard for him to see the texts). I know the Motorola v8 and z6 can speak texts when you receive them; do they both do digit dial?

Thanks!

Me: Alright, sir. Do you have any other questions before I let you go?

Cust: Uh, yea, I do.

M: ..ok?

C: My new phone was supposed to be Bluetooth Capable...

M: (where's the question?)

C: ...is it?

M: Yes sir, it is.

C: OK, thanks.

Really? Really?