Shop Talk

a) the customer who puts a "1" in front of their 10-digit number

b) the cust who says their number soooo quietly that you can barely hear them and must ask between 10 and 87 times for them to repeat themselves, while they get more and more mad...and more and more quiet...

c) The cust who says their number in some really, really odd order, like 54-6987-5412.

d) the cust who starts telling you everything that's wrong, before giving you the number, even though asking for it is a part of your opening.

In my last 4 calls, I had each of these...and I was trying to figure out which one irritated me the least...so i thought I'd get some input!

So it's 6 days into the month, and I've sold 6 phones, including zero-outs today and yesterday.

😢 ☹️

how do you guys get yourself out of funks?

Just had a customer come in asking about Bluetooth options but she kept referring to it as just a "tooth". No matter how many times I said it was called Bluetooth she kept calling it a "tooth". 🤣

why is it that customers try their hardest to make us feel like sh!t for following policies?

our policy is that we cannot exchange accessories if the one the customer brings in is physically damaged rather than a defect (like if it just falls apart).

i just had a lady in here. her daughter got her a motorola car charger - the Mini USB port. but then she changed her phone to a Samsung, and needed a new charger.

she brought in the charger - she had NO receipt, did NOT know when the charger was purchased - no actual proof that it was purchased through us except that it was the brand of charger that we sell. when i plugged the charger into a cigarette-lighter-to-wall charger, it would not stay in the adapter - it kept popping out. furt...
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customers always assume we owe them soemthing???


ex.yea my payment was due a week ago and im goin to pay it tomorrow but can i at least get a few minutes since ive been with yall for so long???



hahahaha i love telling them no and they get all upset cause i dont help them out

anyone get their visa cards yet?????????

Don't you hate when customers come in to the store and want you to look up there account, but when you ask them for number and the last four of the SS# they give you an hard time. I accually had a woman come in today to purchase a few accessories. When i was making up her receipt she didn't want to give me her name or phone number (but she hands me a credit card lol)

i just started a job last week, in the mall...my plan is to learn what and all i can about the wireless industry, then get into a "STORE" somewhere soon after.. but this mall thing...its killin me, i dont like yellin at ppl to come over and talk to me, excpecailly because the lotion B****'s are next to me bothering the hell outta ppl already. and believe me when i say, they dont miss a person walkin by. SOOOOOOOOOO, anyone have any tips, things to say or do to get ppl's attention, to talk to them, ilve been here a week, and only did 4 upgrades! please help!!!!!!

Is it seriously too much to ask to put your dang teeth in before you come into my store??!?! Come on, have some dang dignity!!!

I get this email from a co-worker gloating about AT&T laying off 12,000 employees. My first response was "are these landline or wireless jobs?" She did not respond. So I had to get home and research it and I find that they are indeed landline not wireless job cuts. Is anyone really surprised? There is a reason why Deutch Telekom refuses to sell TMobile USA and Vodaphone will not sell its interest in Verizon Wireless. Wireless is profitable and landline is a dying dinosaur. I know two people who have landline phone service. The same thing which makes AT&T's marketing simple will confuse some people when bad news is reported. AT&T is a brand and there are different sectors which fall under that umbrella. The same article reports that...
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Does anyone have any tricks with the Verizon Wireless Boulder Batts. I just did a huge business deal and they cant get through 24 hours with out having to charge there phones. Has anyone had this complaint with customers?

or is this the slowest christmas season ever, and god knows ive worked enough of them

Lady walks in, wants to no-install. Ok fine.
she says "I wanna go back to sprint so i can talk to my daughter for free". (first of all why leave sprint in the first place? She met some guy from Texas on myspace and wanted to talk to him, but of course those never work out)

C: I want to switch back to sprint

Me: K...

C: Go ahead, switch my phone back to sprint.

Me: Sprint would have to do that, and it would require return of equipment in like-new condition.

C: No, you can do that. All i wanna do is use this phone with sprint. You guys are 3rd party right? So you deal with sprint, nextel, ver...

Me: (deciding whether to explain the whole GSM, CDMA, iDEN ideas, or laugh this lady out of the store) We're only ATT, not Verizo...
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my BMW 3 series the other day that I have paired with my new HTC Fuze and it just stopped working... I have a million dollar house and I paid 400 dollars for this phone, why isnt it working???... Im rich and demand service blah blah blah...

Cust: So if I pay part of my bill, will I still get a late fee?

Me: 😳 Yes sir. You will.

Wow...

i have this lady standing in front of me that is being a total pain.

she comes in with this totally sour look on her face, and immediately starts complaining about how her bill is larger than normal....

i ask for the last four of the social and she gets all pissed.... "you ask for that EVERY TIME and EVERY TIME i DONT KNOW IT....."

i think: 'well, writing it down would be a good start then.......' *rolls eyes*


then she starts going on about how she lives in a dead zone.... but she just renewed her contract..... if the service doesnt work then cancel.....

i dont understand people like this.

M=me
C=Crazy customer

M=Ok sir, do you see the little circular hole in the plastic on the very bottom center of the phone? what color do you see through that hole?

C= bright red! Yep, it's red. Is that the color it's supposed to be?

M=Actually, sir, that's the Liquid damage indicator, and it's supposed to be white. It sounds like your phone has been exposed to liquid, and unfortunately that does void your warranty.

C=Oh, you know, now that you mention it, the sticker is white. yep. it's white.

M= 🤨 Well, sir, when you send the phone back to us, our technicians will check the LDI, and if it is red, you will be charged $374.00 for the replacement phone.

C= F you! I hate you! you guys never help me and you guys probably...
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The best Christmas booth just opened outside of my store. Its a Sham WOW booth!! My urge to buy some is rising.

All I can say is:

Sham WOW!!!! 🤣

I just had a customer who is a hiker, Canoer, all around outdoors-man. He's walking around with literally the oldest phone I've ever seen. It's a dual band digital/analog phone with a black and white display, enormous battery, pullout antenna, etc. He pays $20 a month for 250 minutes a year. He wanted a better plan with a better phone, but the three requirements he gave me I couldn't get him. Not only couldn't I get them for him, I didn't even know what phones offered by ANYBODY could get it to him. He needs reception in the middle of the woods, an incredible battery life on standby, and GPS...and i'm not talking turn by turn directions...i mean latitude and longitude GPS for while he's out in the middle of nowhere. does anyone know ANY phon...
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I'm the employee that makes all the customers have so many problems.

I'm the one that adds 1,200 minutes they never used onto their bill. They didn't really talk that much. I just added them on because I'm mean and I'm out to get them.

I'm the one that didn't tell them about their activation and prorated bill. I love when people pay more!

Remember when the customer's teenage daughter racked up a bill for $12,000, all from texting? Well, I told them it was unlimited, even though it wasn't, just to f**k with all of you.

You know the customer that returns because they saw the same phone cheaper at Wal Mart? I told them to go to Wal Mart.

When their phone gets wet and they never got it around water - that's me and my "myste...
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