Shop Talk

I dont get it but our policy is to leave the door open for customers that walk by hoping it brings more business... Because Im sure customers think "Hey look an open door, I think I will see whats going on in that store. I suddenly feel like purchasing a phone now that I have seen an open door." Im hot as hell and we are probably losing a ton of money because the air conditioning is on. Plus, we do not even have a lot of foot traffic in the first place. I dont think we are losing customers because they are too lazy to open a door... wtf?

Which thread had the "Cust. service lady that needed to switch off line 2???" I need a good laugh right now

Seriously? Seriously?

M: How are...

C: I need u put 40 on phone

M: I can sell you a card, but I can't just put 40 on a phone...

C: They do it over the phone for me all the time.

M: When you buy in store with cash you get a refill card, if you want to use a debit or CC to refill over the phone you can.

C: They take too long and I don't have a plastic.

M: Ok, so which card did you want?

C: 40 worth

M: 40 worth of what? Did you want a feature card or talk time?

C: Talk time, 40 of talk time!

M: We have many talk time cards, none come to exactly 40, the closest are these 2...

C: This one says 39!

M: Thats before taxes and govt fees, it is 45.63 after those.

C: I have been using you guys for years and i...
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So I love my job... its great, but sometimes I look for some other sort of amusment. Phonescoop is one of the few approved sites and messing around in the forums has been a fun past time of mine.
A recent change has made my time in these forums much more enjoyable. The disapearance of a certain forum member who was extremely outspoken has made it much easier to chat freely on here.
Any one else feel similarly?

Has it been busy for anyone else out there today?

This morning I had a guy walk into my AT&T store wanting directions to the nearest Verizon store.

I thought about being Matrix and saying, "You've been down that road, you know where it leads", but instead I asked him about his service, and offered to show him some of our phones.

He got angry. He is apparently a loyal VZW customer.

I let him know that I didn't know the address for any of the stores for his provider, but he could call 611 from his phone and ask Verizon customer service.

He said he didn't have time to wait on hold.

I smiled and handed him a copy of the Yellow Pages. He huffed and said, "Forget it" before storming out.

I suppose he only had time enough for me to look it up for him.

As he left I thought...
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So our good friend Bob, yeah he decides to take his kids to NASA for a little vacation. When he gets there he is prompted of normal entry fees.

Desk agent: "That'll be $70 sir."

Bob: "70 dollars! Are you kidding me? For a tour of a run down space station? That's rediculous!"

Desk agent: "Well sir that's $25 for you and the lady and $10 per each child"

Bob: That's crazy! You're trying to steal my money! I'm escalating!"

Desk agent: "You're what?"

Bob: "Just get your supervisor"

NASA SUP: "Hello sir, Bob is it? I understand you wanted to speak to me today?"

Bob: Yeah, your dillhole of a employee here is trying to charge me outrageous prices! I've been a customer here forever and I'm on the verge of taking my services el...
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Is this even legal?

The company which I work for is "buying lunch" for its employees for the busy holiday weekend ahead of us.

The kicker is EVERYONE works from 10-9 with NO LUNCH BREAK!...

Thats not legal is it? a 11 hour day with lunch on the company, but no break to enjoy some simple relaxation?

I am not sure if it is just happening here or if it is a nation wide phenomenon but I have noticed that a lot of our 3rd party stores are going out of business. We had several in our mall that are now gone and one or two outside the mall that have closed. I am thinking it is because stores like best buy and Wal-mart can offer the same phones much cheaper.

Is this happening everywhere or is it just local?

I should just preface this by saying that I

At church recently, I was listening to my pastor, and he was talking about how we should introduce Jesus into people's lives when they least expect it. So I took that to heart, and starting doing it at work.

When people activating phones come to my location, I've been programming a special message into their phone.

Under the contacts, I'll put "a - Jesus loves you!" That way, when people open their phone book, the first thing they see is a reminder of Jesus's love for all of us.

Apparently, customers have been complaining about this - and to me, this is sad. I'm just trying to give people hope in these hard times and people are being so mean about it. I just want them to join me in the...
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how co-workers can go long, boring, and slow shifts without talking to you at all...


This is really weird 👀 ☹️

tell me hes leaving here "alltel" to work for a premier dealer...ABCPHONES.... has anyone herd of this company? 🤨

Had a child, about 5-6 years old...yes a CHILD... walk past my store recently. We had proped open our front door with a dummy Palm Treo. This CHILD walked past with his posse of friends, none of whom are over 8 years old. They eye-ball my phone just proping open the door. I had figured they were about to steal it just as this CHILD walks in and asks me. "Sir, is that phone real?"

SO he's the smart one. The others wanted to grab it, he wanted to make sure it was worth thier/his time. But seriously, that scares the **** outta me. 6 years old already planning on stealing **** thats not thier own?

Sad world we live in today.

In the past week we've had 4 cla's 3 leather cases, and a SD card go missing.


And people really wonder why phones arn't free?

Tell them, sure, I would be more than happy to help you pick out your free iphone. Let me jot down a few things first...ok. Here is your free iphone, thank you for coming to AT&T, have a nice day!

"Hello? Police? I'd like to report a robbery!"

Anyone get the "Where are your free phones, I'm buying Christmas presents" yet? Usually followed by "You don't have the Iphone for free? I wanted to get them something nice."

😳

WOW... Wierdest custy just ran in yelling about her phone. She says she is being stalked and no one will help her. She is wondering if there is anyway to print her text messages from her sim card?!?!?! WTF! Number 1. Lady you're over the hill. Not attractive, and from our brief interaction here today I can tell you're annoying as....yeah.
Number 2. File a police report. Get a restraining order and let the police handle it. Why do you want a print out of the text messages... Need a momento to reminisce on probably the first guy to show you attention in 10 yrs....


GET OVER YOURSELF!!!!!!

ANYWAYZ GOTTA HAVE A BIG DAY TODAY! WOOHOO! 😁

you still here?

another day... another customer

got in at 6am.. and now the mall doors are open. lets see what wounderous questions, and concerns they have for me today...

hope everyone has a good day today!
sell, sell, sell

bbbbbah humbug!

is anyone else, sick of the x-mas music!!!

Okay...so I'm a rep for tmobile sales admin...I fix orders placed online or through telesales before they're shipped out, do exchanges etc.

Had a customer this morning who had questions on his bill on a flexpay account. No problem; warm transfer to flexpay care to go over the bill. The rep had NO clue as to what's going on, I told him numerous times that I had the customer on hold and I needed to bring him on the line to go over his bill. The freakin rep couldn't understand it.

For Example:

Me "this is....over in websales/telesales support, i don't have our customer's mobile number but his ssn is......."

FP "okay, so may I know that mobile number?"

******FREAKIN IDIOT I JUST TOLD YOU I DONT HAVE IT

Me "I just need to...
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