Shop Talk

So I work for Sprint in a call center doing ATS and we also have reg tech support. Yesterday, Sprint announced that it was pulling the plug on our center as well as 19 more all over. Merry Christmas from Sprint.

We are a vendor site so we possibly could become something else, but that's if another company wants us. There are several call centers trying to get those positions as well, considering there are 20 of us closing.

Here's my dilemma. If I stay, I will get paid my vacation time should we close, and be eligible for unemployment but not near as much as I would need to pay my bills, a chance to stay where I'm at and the people I work with, but just with another job. However, I also chance not having a job in the end, and since the...
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its a new day... yesterday was a cold rainy day, and didn't sell anything all shift.. today, the weather is great, ppl are everywhere in the mall, and i just got paid.. so, im feeling good, LETS DO SOME SELLING!!!!

goodluck everyone eles, whos at work!

We just had a woman come in with an unregistered sim error. She activated her phone back in October and hasn't used it, so I imagine it just dropped off of the system.

But she's crazy! Seriously nuts. When she was in here activating the line, she started asking questions about gps tracking and tower triangulation, as she's been stalked before. I assured her that it's highly unlikely, if not nearly impossible to do. She freaked out and told me that her ex stalked her this way before. Apparently he's some kind of hacker/software engineer or something. She's a scientist. And hardly worthy of stalking. The wavering of her voice brings out my violent tendencies and she constantly looks like she's going to cry. Not to mention her strange build....
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i had a meeting today at 8am.

i woke up at 7:51

left my house at 7:53 ish

arrived at work at 8:12

Got chewwed out, and now im effing starving because i have yet to eat..

my lunch isnt for a while ☹️

"Gonna have a big day!" ..yea what ever

So I am still at work, and as I mentioned in a previous thread, my call center is closing. I just got a call from my friend who saw me on the news. I did not talk to anyone but somehow, someone got some video of us working and I just so happened to be in view of said camera. Not cool. I am not photogenic! lol

I'm sure we will be seeing more crews out here. We are the second largest employer in our city, the largest probably being our airforce base. Over 400 jobs. I love America! ....Maybe I should move to India. I hear they love fat people over there because they think we are rich because we can eat so much. HAHAHAHA 🤣

I know this has been said time and time again, but this one had a new twist.

C - Customer
M - Me

M: Hello, how are you?

C: Good. We got our new phones last night and I have the paperwork for my discount. Can you process this here for me or do i have to go to corp? (pulls out contract, email print-off, rebate forms)

M: I can do it here do you have the form? Where did you get your phones?

C: Costco (hands me e-mail print)

M: This isn't actually the form you need, let me grab one for you, Do you have a paystub? (goes around corner to get form)

C: can you transfer my phonebook to my new phone?

M: They didn't do much for you out there did they?

C: They didn't have the machine to transfer anything. i was in here a coupl...
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George was on his way to the mall when he saw an add for the New Blackberry Storm. Well, being the kind of guy who wanted the coolest device available to modern man, he knew he had to get one. So he dashed off to the nearest AT&T store. When he got there he asked the sales rep if he could get the Blackberry Storm. After getting several funny looks, they finally told him that he has to go to Verizon if he wants the BB Storm.

George was pretty upset. Those AT&T people don't deserve his business if they can't carry the Blackberry Storm. So he walks over to Verizon, but along the way sees a cab drive bye advertising Google's new G1 phone. George decides that when he gets to Verizon, he'll get that instead of the Storm. When he gets to...
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I have noticed that there is a direct correlation between the close proximity to Christmas, ignorance of customers, and the violence i want to inflict on said customers

So a lot of new BOB episodes have been suggested, so I want people's opinion. Which one do you all think I should do next:

1) BOB and Freckles: The Reunion

2) BOB takes on Verizon Telesales

3) BOB goes to prison

4) BOB gets a colonic

Place your votes, and don't forget to mention why!

So this little kid with cancer walks by my kiosk and I annouce, "Hey guys, peep the little kid with cancer."

Now all my employees think I'm heartless. They should've known that already. I'm a "Sales Manager". Soul not required.

-Kick

This goes out to that customer who "has a friend that can get him any phone for free without a contract".

I had no idea Randall Stephenson, Lowell C. McAdam, Dan Hesse and Robert Dotson were so popular. I bet they've got a lot of messages on their Facebook wall.

New policies state that even the indirects have to focus sales toward wireline sells. Failure to adhere will result of a minimum of a 15% reduction of commissions!! 👿 I got into the WIRELESS industry to sell WIRELESS products this is ridiculous. Also to top this off there was no formal training on the products here. Just brochures?! WTF! Can't sell ish I know nothing about.... I could rant 4ever on this one but Ill stop here. 😈 Corp AT&T

So...when I worked at Sprint, we did not have to give out our last name. in fact, we were told not to. we could give out our ID and department and things like that, but never our last name...NOW, I have to give my LAST NAME on EVERY SINGLE CALL!! And i have a VERY unique last name. In fact, I'm the only one with my name in our company...and the only people in the country with my last name are my relatives...So, needless to say, giving my last name is not something I want to do...especailly to mad custies...NOT FAIR!! 😡

when a custy comes in to cancel a line for a deceased relative. Especially when it's an elderly man cancelling his son's phone. 😢

When's the new BOB story coming out????? I'm so effing bored that I went back and read every single one!

I'm going to go ahead and say it - I hate T-Mobile for being smart enough to get on Android first. To me, Verizon missed the mark with Apple, and now Android.

I know Verizon likes things to be done "their way", but sometimes all that nonsense needs to drop. People are defecting like it's Cuba in the 1980s. It's like that old problem people had with Terrell Owens of the Dallas Cowboys: Would you rather have him on your team and deal with the B.S., or play against him and take the chance of getting torched by an amazing opponent with some "personality conflicts". (i.e. Firmware glitches)

(continuing with the analogy...)

Verizon Wireless is "America's Phone Company", but they still don't have a "T.O." They're still trying to sell fund...
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Hey girl how are things going for ya today!!


dont know if you on today but holla back!!



CHUCK!!

We all know that daddy's little girl takes kinky pictures and then brings her phone back with them still on there.

What we don't think about happening is a co-worker seeing these pictures while clearing the phone for resale and then disappearing to the bathroom with said phone for 30 minutes....


Now here I sit with a phone that possibly has trace amounts of baby batter on it trying to clear it and not gag at the thought while my co-work sits and smiles....

What a day. 😳 😢

God help us all..........


http://www.msnbc.msn.com/id/28113513/ »



Yet another reason to hate Wal-Mart.

a customer with flexpay calls in and wanted a payment arrangement and their account, the reason for the payment arrangement was because the customers wife had been diagnosed with cancer, i explained to the customer how im sorry for whats goin on with her?but when i tell them i can t provide the payment arrangement he gets all mad and states that tmobile has no heart....i explain that if i could do anything i would place the arrangement on the account but then i would be in alot of trouble since payment arrangements are forbidden with flexpay..he tells me hes goin to cancel when the line goes into suspension tonight 😲



what would ya'll have done in that situation????