Shop Talk

Recap:

Bob had just made a spectacle of himself by taking some “magic pills” and humping the big globe on top of the at&t store, and at the same time found his long lost daughter, Freckles, who works for the company he’s devastated for years.



“Is that really you daddy?” said Freckles with a shocked look on her face. “Freckles?” said Bob inquisitively. “What happened to you? When did you grow up?! When did you start working for…at&t?????? THIS IS GREAT!”
“I though you would be furious daddy! I know how much they frustrate you for ‘not appreciating loyal customers’ like you.” said Freckles sarcastically. By being on the other end of the counter, she no...
(continues)

Dear Sarah,
No you not get my circle from altell cause you been bad 🤣 🤣 🤣
Sorry altell but those commarials are funny and hate to see them go but sadly they will ☹️ no more chad

My day was pretty good considering I never had a day like today till now lol.

Sold one pre ordered BB Storm
One Activation

Anyone else open on every holiday of the year?

So my store is not usually open on sundays, but because of the holidays we are open. So I sit here alone, until 5 sooo bored outta mind...is anyone else having to work later than normal cuz of the holidays?

we had this older guy (60+) come in a bunch of times for billpay. normally Matt, my coworker, would handle him and i would keep my distance. occasionally i just get this creep-out vibe from a male customer and it makes me want to stay far away from them. i trust my instincts. and it always seemed like this guy was looking at me the wrong way. like REALLY wrong.

but once (think it was last week) said creepy guy comes in and Matt was over at the bank or something. leaving me alone in the store. with creepy customer.

i start processing his cash billpay while the hair on the back of my neck is practically standing up.

then he goes,
"mmm....... how can they leave a pretty girl like you ALL ALONE and defenseless?" *leering at me*

my r...
(continues)

I get this call from another customer throwing the "i've been a customer for... " crap and she is roaming. She is in the middle of flippin nowhere alabama and is being asked to use a credit card to call out.

So she says " We've been VALUED customers for a long time with Sprint, (has a spending limit and no cust value and pay risk.. uh huh.. sure) and I and my boyfriend both are roaming and we shouldn't be. This isn't right. We never roam. You need to fix this."

ok, first off, you're traveling through BFE Alambama, you're not at home and in one place, and you can't even tell me where you are and you want me to fix this? sure. 🤨 Oh I'm sorry, i forgot, you are a valued customer. Let me get a tower and follow you to ensure that you al...
(continues)

So yesterday was a rocking day! Once the roads thawed out, I was busy like no other up until I left, and was there an hour later than scheduled I was so busy! All is good in ICB land at that point...

Fast forward a couple hours, me drinking a fine beverage, I get an email from a CS rep asking about some lady...

(These next 2 paragraphs were originally the last 2, but I moved them up so those not wanting to read a bunch of boring crap don't have to)

As I walk into my store this morning, there is this lady waiting for me... She tries to keep me from getting in my kiosk, threatens me, throws her phone at me (I ducked and it exploded on the floor), demands I replace her that phone with a new one, etc. Says CS said I had to, bunch of...
(continues)

a site that compares aircards? I've been looking for one for a while, but so far nothing....

So, I'm wondering: has the inability of Samsung to pay us our earn money affected the sales of Samsung products in our stores? I know it helped me push comparable phones so i could get some of that sweet, imaginary rewards money.

Dear Mr. or Mrs. wireless customer, why is it when you call or come to my store that you feel you deserve the red carpet treatment? Just because you pay your bill every month does not mean you are entitiled to a free phone or free anything for that matter. You keep your end of the deal by paying your wireless bill on time, and I will do what I can to provide world class service.

You come to me with a phone that you clearly broke, but somehow feel that I should give you a new device. Again, not how this works. As an employee and a fellow human I will do everything in my power to give you the kind of service you pay for, but when you come to me hysterical throwing your tantrum and cursing me indefinitly, expect to recieve no help. Have you...
(continues)

C. Hello, i need to replace this just bought 3 months ago scoop, its not working


Me. Okay.


C. lord knows how many years i been with you

Me. uh huh (pulls up account, sees that they just signed a new contract 3 months ago)

Me. Okay you can buy any phone on the floor, just look at the full retail price

C. What? i have been a customer for that many years and you guys dont care? im taking my buissness elsewhere


Me. The new merger between alltel and verizon made it so that we have a customer base of 87 million strong, but you are free to do whatever you want, have a good xmas.



C STORMS OUT.......

So this woman comes in my store today. She purchased a phone 43 days ago. She was looking online and she saw the LG Dare For cheaper then what she paid for it. The nerve of some people..

C- I have been a customer for 6 years. Noticed that you have the dare Advertised $70 cheaper then it was over a month ago.

M- Yes the phone took a price drop for the Holidays.

C- I would like to be refunded the difference. There has to be some kinds of customer loyalty there.

M- You have had the phone over 30 days there is no Price protection after that.

C- Well what if I just cancel the whole thing?

M- You are free to do that, but since you are out of your 30 days you will pay 175 per line to cancel

C- Unbelievable (storms out)

So many people lately come in and say, "I've been a customer for 10 years. I'm loyal, so I'm entitled to a free phone of my choice."

Inevitably they want a free Blackberry, no additional features and don't even think they should sign a contract.

I'm going to the local Ford dealership and proclaim, "I've been driving Ford vehicles for 23 years, I'm a loyal customer, I deserve a new car for free. That Mustang will do."

I'm ATT indirect. I don't sell the storm. Never have. But constantly i have people coming in looking for it. Unerstandable since people are idiots. However this one struck me as odd:

C: I know verizon has the storm, but what do you have comparable to it?

Me: Are you looking for a touch screen, OR a blackberry?

C: Both

Me: 🤨 thats....the storm. Learn the meaning of the word OR.

Guy comes in. Blows off some steam because he was on the phone with customer service for an hour last night. He keeps talking about how his phone isn't eligible to upgrade even though his contract is up. Well, its a one year contract. Of course you can't upgrade after 12 months.

C: "Go ahead and cancel my line"

Me: Ok, let me get on the phone with CS

C: 😕

Me: 🤨

C: So, my question is...where's the retention?

Me: um, retention?

C: yeah CS last night sent me to a retention specialist and they offered me all kinds of deals. why aren't you doing that?

Me: (what i want to tell you is...I couldn't care less if you cancel your service. You're point of cancelling is ridiculous. You can't understand the concept of havin...
(continues)

I hate holiday shoppers. They can all rot. Business and retail have killed what should be a holiday for family, friends, giving, and good food.

I also hate the Storm. Have had 9 out of the 10 I have sold returned even after software updates. The one that wasn't returned was because of major physical damage. I even set expectations with everyone about using this thing. Biggest POS ever released. I am just not going to sell it anymore. If people want it, I'll let my coworkers take the hit. I will do everything in my power to convince people to get a different device.

1st of all, whoever INVENTED tracfone should be shot. Second of all, those stupid enough to sign up for it shouldn't be allowed to use a cell phone. 3rd...if you can't figure out how to use it...you belong in an amish combine. I don't wanna sell you a tracfone, nor do I wanna help you with your tracfone.

So, there's this guy who comes into our store every once in a while and wants a plan analysis to see if he could get away with lowering his minutes.
Every time, the answer is "no", because he is very close to reaching his maximum alotted minutes even having the nights and weekends.
He wanted to go down a plan, but did not understand what it would mean to have or not have night and weekend minutes.

Me: After nine o clock you can use your phone without taking out of those 450 minutes, should you choose to go down in plan minutes.

Customer: So if I don't get this plan and talk after nine it's going to be 49 cents per minute? (this is the charge we have after the 450 was used up)

Me: no, you won't be charged extra, but the minutes you...
(continues)

I had a customer call in saying he couldnt get online with his data card.
here's how it went.

m-me
c-cust

m- Thank you for calling.... how can I help you?

c- Yea, I can't get on the web.

m- ok, What happens when you try to connect?

c- It wont work

m- 🤨 ok, but what happens?

c- I can't get online.

m- 🙄 ok, so when you connect, do you see any errors? messages?

c- the page won't display.

m-(geez finally) ok, does the connection manager say you are connected?

c- is that the smartview thing?

m- yea...(oh dear lord)

c- what do i do with that?

m 😳 does it say you are connected?

c- there is a connect button but it doesnt say connected..

m- click on connect for me. now what does it ...
(continues)