Shop Talk
Does anyone here slam?
I have a coworker who loves to slam customers....and i don't mean like a soft gentle pick up slight drop off, i mean like a full blown do you know how to text wam bam you have unlimited text and you dont even know it.......thats the slam king for ya
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I wish I could do that cause Id be making some money but I have a problem selling unlimited text packages to 92 year old women that cant figure out how to turn the phone on haha. Your coworker is a grade-ASS salesman. His/her checks are bigger then mine though so more power to 'em.
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So, basically, he/she is adding a plan that the customer does not know is being added? If this is the case, this is the reason why store reps as well as brave csr reps are hated. I'm not picking on just one kind either. I know both ends are responsible for doing this. I would love to kill people like that for making my life hell having to listen to customers B@tch about things being added without thier permission...
Then again, if he/she is just that brilliant in getting someone to add something they normally wouldn't add.. Props to them. I never was that good at selling when i was in customer care. Thank God for advanced tech support. I don't have to sell crap. đ
Then again, if he/she is just that brilliant in getting someone to add something they normally wouldn't add.. Props to them. I never was that good at selling when i was in customer care. Thank God for advanced tech support. I don't have to sell crap. đ
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Here at telesales we call them cramming. Slams are those when they are given additional lines on their account without them fully knowing about it. But those cases are instant tickets to unemployment. âšī¸
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I hired a guy once who had previous wireless experience. We trained him but didn't say NOT to slam people because we just figured he wasn't that dumb.
After he worked there for a few weeks, we started getting tons of calls and were able to put it all together. I talked to him and he claimed that that's how he was trained at his old company. They said that all of the features that the phone was capable of had to be added to the account.
When we told him he should suggest the features and try to sell/convince the customer why they needed them, he gave us a dumb look. We explained that even if he added, if the customer took them off within 6 months, he would lose the money anyhow, so sell legitimate.
After putting him back in ...
(continues)
After he worked there for a few weeks, we started getting tons of calls and were able to put it all together. I talked to him and he claimed that that's how he was trained at his old company. They said that all of the features that the phone was capable of had to be added to the account.
When we told him he should suggest the features and try to sell/convince the customer why they needed them, he gave us a dumb look. We explained that even if he added, if the customer took them off within 6 months, he would lose the money anyhow, so sell legitimate.
After putting him back in ...
(continues)
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I once had a coworker who would slam customers left and right. In the span of six months he had a 1 in 35 wireless hit rate. Once Verizon and RS found out they charged back each and every sale back to the store then the DM charged the spiffs back to him. Needless to say he did not get paied for a few weeks.
There is a reason why most providers charge back if the customer removes a feture with in six months. I honestly think it should be three but thanks to slamers its six.
Slaming does not pay in the end the slamers will get whats comeing to them.
There is a reason why most providers charge back if the customer removes a feture with in six months. I honestly think it should be three but thanks to slamers its six.
Slaming does not pay in the end the slamers will get whats comeing to them.
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