Shop Talk

Me: Hey welcome to ATT, how can i help you?

C: I need help using my phone

Me: Ok no problem, what kind of phone is it?

C: The Razr

Me: What exactly do you need help with?

C: I'm tryin to figure out how to put my fav 5 on my plan, i have T-mobile. you know how to do that?

Me: um, 🤨 what? no i'm not sure.

C: Well i guess i'll try t-mobile then

90 year old lady walks in and says: my phone buttons keep sticking, i called CS and they said to bring it to a store so you can take a look at it.

Me: well, yeah they are sticking

Old lady: so what can you do? AND I AM NOT BUYING OR GETTING A NEW PHONE!

Me: 🤨 ok, well there isn't much i can do, i can't open the phone up.

Old lady: so you can't fix it?

Me: no ma'am i can't repair the phone for you.

Old lady: I don't need it repaired, just look at it and fix it.

Me: I can't

Old lady: thats not what they told me on the phone, so someone i lying.

Me: I can't repair your phone ma'am.

Old lady: well i see you're hiring.

Me: 😳 uh huh....

Old lady: what for? i'm retired from at&t

Me: full time sales

...
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Were in a small shoping center and the store next to us was a shipping place thats been closed for months. But people keep bringing there boxes over there and trying to open the door even though theres nothing inside, the lights are off, and theres like 2 signs on the door! 🤣

fun to watch!

A customer just called and asked me "I just bought a new charger for my phone. Now, what do I do with the old one?"

Just thought I'd share that with y'all 🤣 🤣 🤣

this guy is standing in our store right now - we are a premium retailer.

so he walks in and my coworker asks how he can help him. customer goes "oh i wanted to know about pricing to add a line.....oh wait you don't have any phones in here do you???"

HE WAS STANDING NEXT TO THE WALL WITH THE PHONE DISPLAY.

yes, Sherlock, we actually do have phones. imagine that!

Old Person or Person with $500 deposit?

I have a... well kind of a family, that comes in from time to time to pay their bills.


They are missing a few colors from their crayon box... anyway, its a mom, her daughter, and her daughters new born daughter that come in and ask random questions, and I mean dane cook random, and get confused by any kind of simple answer I give them. To the point where I avoid them and hide when I see them.

For instance, daughter came in paying roughly $20 or more a month in texting because she has no plan and she keeps paying per use. She was arguing with me for a good 15 minutes that if she added a $5 plan to her account she would save $15 a month because she wouldn't be paying overage charges, and she insisted that her plan (that she was payin...
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I have had 3 callers today who want me to verify that they Iphone isn't MMS capable ( picture messaging ) After I verify this they blow up on me ( I want to transfer them to apple at this point in time ) and say they want a different phone. This is arguably the most advance piece of wireless technology ever offered to the public and you want to return it cuz you can't get a pic of your nasty girlfriend without accessing your email? Fine by me, loser.

Why is it that a customer with a generally easy last name will generally spell it out (Smith, Brown), but the ones with a hard to say last name almost never do?

is alot harder than the job itself"...

Doing the job is easy, but to "act" like you care about what your doing - Thats the hard part..

Boo customer services.. 🤣

When someone I worked with, started the same time, becomes sup...and the funny thing is they had never worked a call center before, was also afraid to take any calls in training, was always nervous to take calls at all, and takes the easy way out, goes to graveyard shift 10pm-6am, and gets promoted... 🤨

What gives?

I think I'm going to go into the gas station and start yelling at the tenant:
"I've been buying gas here for 10 years!!!"
"I should get free fuel for loyalty!"
"Do I get a free air freshener with that?"


I wonder if any other industry gets the same bull crap??!?!

I just had a guy come in and try to barter with me! He offered chickens, yes chickens, in exchange for a nokia 2610! And the guy was serious! He acted a bit offended that I wouldn't accept chickens as payment, and kept pressing the fact that he has won blue ribbons for his chickens because they have great thighs and breasts 😳

my favorite name of the day.

Kelli Crabb...

Why when I ask if they have an email address does it confuse the customer so much??

No I'm not asking for your address!

No I'm not offering to setup an email address for you!!

You know... when you're super bored and have had no customers all day.
So you walk to the food court, or next door to get some food.
Come back, or right after your first bite, and you get swamped.
Didn't work.
I've been open since 10, had someone come in around 1pm asking how to check her voicemail. Nothing before or since then.

F-cking Sundays.

What a joke.

Thank you for your recent participation in Samsung Rewards. As you are aware, the program was terminated on September 23, 2008, and we are ready to begin final program validation. This measure allows Samsung Mobile a final review and will award all valid participants with their earned points in the program. We would like to provide you the opportunity to receive a Visa Debit Card for the value of your remaining points. If you have any questions, you may reach our call center at 800 349-7864.
To validate your account, we must receive the following information:
Cover Page: Please review and complete the cover page and update for any changes. You must complete and include the cover page with your submitted info

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And they give you their "ZIP code"?

A newbie at work has gotten promoted before someone who applied, has been here longer and can do the job better....


I'm so angry.

Says the top 5 cell companies go in this order:

1: Verizon
2: T-Mobile
3: Alltel
4: ATT
5: Sprint-Nextel

Kinda crazy how ATT goes so far down! Just reported from our Quality Dept. and now theres worry our ATT Call Center may go to VZW....since we are just a contractor 😳 i say bring it on 😁