Shop Talk

If the bluetooth will work if the phone is off...HAHA

Someone placed a thread awhile ago about a guy who called in and said his kid was kidnapped. Turned out the guy was a fake and ended up getting arrested for panic in a public place! I have a guy calling in like that now and I don't know what to do! Call disconnected and now another rep has him. I want to know if it was the same guy!

my co-worker here just got a call and it amazed me the cx lost his samsung r450 the messanger one and he was offered a samsung finesse and he has the nerves to say no it was to ugly.... are you serious you rather get a phone the now cost 100 and something dollar than a smart phone wow you loser wow 😕 🤨 🤣

Is there any known wirless carrier that offers an Unlimited Data Card besides good ol' Cricket? We get customers calling in all the time saying other carriers have unlimited and wanting to see what you guys know...

Man I wish ya'll coulda heard this guy. I'd post the sound file I recorded, the following is word for word.

Cust(very country with a cackle): Hey ya'll man this some-bitch hahahaha i got this thing here man ahahahaha man some ppl done sent me pictures hahahahaha when I save them it saves hahaha and I got no audio when I call out hahahaha

rep: so what? Your ring isn't working or the earpiece...Run that by me again.

...the conversation continues like that. Basically trying to save a multimedia message in-tact (not video) where it is 2 seperate files. So you can save audio or video but they are seperate files. Amazing conversation, I was still trying to figure it out when the rep was able to determine what was going on. Kudos to the re...
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to sitting on the ground and not get up until someone approaches my kiosk. and they'll have to peer over the counter.

"I was talking to another rep and the call got disc'd. I have an order number, I just want to finish the order"

umm.... that's a long name! I'm sorry1! 🤣

Why can't customers accept the repercussions of her actions?

I just had a custy come in... She had 2 lines on her account that were just activated in june. she wanted to upgrade her line. I looked at her account, vaguely recognizing her but not knowing where.

She wanted to upgrade her mom's phone. I told her that she just activated and could not upgrade until Blah Blah Blah date. She then started this story that she used to have 4 lines on her account and decided to cancel 2 of her lines because the bill was too high (nevermind that she could probably have added unl data and unl messges and probably cut her overage fees in half-- that's another story) and she cancelled them to make her bill lower. After cancelling all other phones on ...
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We could all just chill... walk around the park, look at a squirrel, think about life a bit. Wear a coat and scarf, think about life, write a poem or whatever you feel like at the moment. Then walk home with the intent of never becoming the person you once was ever again.


Ampsterdamn is my real name, Armpit.com or a real life story of being nice to customers on the following. Slap the mean ones so they get the idea.

lava lamp in my store and being nice.

Not every customer buys a phone. Some of them just get sold one.

For Example......Grandmas Blackberry

Gma: I been thinking about gettin a cell phone, my kids all have them and they say that i should get one.

Rep: It is definitly a good idea, especially since there are no domestic long distance charges. Plus you will be able to use it anywhere.

Gma: Ok, well what do you got?

Rep: If you have an email that you use to keep in touch, or use a calender you will need one of our blackberry's.

Gma: I dont need nothing fancy.

Rep: This is something your not going to want to short yourself on. Its going to make your life much more managable, and its very easy to learn.(cough)

Gma: Ok, I'll try it.

Rep: Great, here you go. (...
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"Just looking" become a state of mind?

Hi how are you?

Just looking

No no, i haven't gotten to the how can i help you part yet, i asked how you were.

😳 goooood, i'm leaving now.

GOOOOOOD!

needs new battery, ask for what kind of phone, she says "rotamola", long pause....
me: "do you know what kind of rotamola phone you have?"...

cust: "nope",

me: "ok well can I have your tmobile #"

cust: I don't know my tmobile #

me" I can give you a # you can call to get your #"

cust "I'm in the hospital I don't have a pen"

I'm pretty sure she was in the loony bin....

Rep: Amy?

Amy: Yes?

Rep: You're next on the list, how may I help you?

Amy: My phone broke, I want a new phone.

Rep: Ok, let me look up your info (custy gives number, etc). Hmm. Our system shows that you don't have wireless insurance and that you aren't eligible to upgrade until November.

Amy: What? I need a new phone, mine is broke. how can I get a new phone?

Rep: Well you can buy one at the no commitment price, or you can get a go phone kit and use it on your account.

Amy: (getting pissy) But I've been a customer for several years, why can't you just give me a phone so I can use my service?!

Rep: (turns screen toward custy, getting irritated at her) Our records show that you activated your service with u...
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sick and at work... we don't have chairs in the kiosk so I have to stand. So tired... I may just sit on the floor and wait for customer's to peer over the counter.

Question, Why can't you do in store bill prints.
And what phone is the best.

about how phonescoop is boring for a Monday morning!

i left the house late and barely made it to work on time... i didn't realize until i logged in that i left my headphones @ home.... D'oh! 🙄

So I was killing some time on my day off yesterday, first one in 2 weeks, and happened to end up in a competitors store. After a couple minutes of polite convo about some of the phones, the sales person asked where I worked, told her, and went back to telling her why Android will be the future, and why I want a Touch Pro 2 so much more than the iPhone.

Shorten this up, I was offered a job, turns out she was the manager. Said they could use more people like myself, and pointed out she had secret shopped me a couple months earlier and that I did really well.

I was a little taken aback. I know I am good at my job, but seriously? She said I could start tomorrow if I wanted?! Any hours I wanted, and they would match my pay. I know my ...
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8 calls and have been here since 6 a.m. I love Sundays 😁

anyone had a funny customer today?