Shop Talk

Bad News..

i got a written final.. for getting low scores on my calls...


should i start looking for another job or what?

it always fun messing with customers and they have no clue your doing it, the greatest is getting them to pull the battery out of the phone to check the model while their still on the phone. I got someone to do that today, and then 2 calls later i got her back, and i almost got her to do it again, epic fail

Me...."thanks for calling ______ may I have your name please?"

cust "susie homemaker...."

Me: "How are you doing today"

Cust "well I could be a whole lot better!!!!"

Ok now you just totally blew your chance at me WANTING to help you peehole!!!

Drunk customer calls in ordering chineese.

I advise him this is a call center and that we replace phones.

cx insists on ordering.. chineese...


.....you know its gonna be a good day...

says "my phone keeps cuttin off"

i ask her to let me see the phone and she pulls out an old school cordless phone

after she walks out me and my co-worker burst out laughing!

just thought id share!

I don't care how jaded you are by now. When we all started we had the best of intentions to help ppl. We are eventually worn down by liars and idiots.

Customer called me to ask me to remove her and her girlfriends (approx. 60 yr old ladies) from a few telemarketers or whatever. I told her I couldn't. She said well then I shouldn't have given out their information. I said we don't sell ppls numbers. I'm sure that is illegal for the phone company to sell those numbers. She says "well when we were playing bridge we talked about it and the only thing we had in common was your store". I said that isn't possible. She said she would report us to the Better Business Bureau. I said, "Go ahead they will probably laugh at you. There is no way your l...
(continues)

Hi I don't know if you can help me
Me: Well I can try my best, what can I do for you?
Woman: Well my phone just stopped working all of the sudden
Me: Ok let me see *water damage knew it*
Woman: It's always worked
Me: Well there is water damage on it
Woman: No I've never had it around water, except in the bathroom when I take a shower but..
Me: well that's it, sorry it voids the warranty and you still have a year of your contract (which she is not on)
Woman: I think it just needs a new battery and I don't see how it's water damage
*I show her, and the crack in the screen* see ma'am this voids the warranty
Woman: So you can't do anything for me?
Me: I can see you a phone at retail price which is about $200
Woman: I'll just cancel a...
(continues)

Anyone have a fool-proof way for getting in PAYING customers in to the store?

Yesterday I am doing floor support and one of my peers gets a call which from the get go I know is going to be long. Cust needs a portuguesse translator. Her claim has notes that state "claim affidavit and ID received" meaning claim ready to go. Two notes after that..."ADJ. wrong make and model on c/a. cant read ID" at wich point I am like... 😕

Spoke to ACC, Adj dept and finally advised the cust of the situation. 30 mins with her and language line for nothing. When I am explaining things to her she hungs up the phone.

10 mins latter same caller with another agent. 🤨

Great!!! I already know whats going on. Tell her x and y. She's got to fix it. If not we're not allowed by the system to continue. Twenty mins into it cust refus...
(continues)

Cust calls in b/c he didn't receive the equip he ordered last week.. I look up the order, then the tracking notes.. UPS notes say: "THE RECEIVER WAS UNAVAILABLE TO SIGN ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL BE MADE"
Cust argued w/ me that his wife was home all day and lost a whole day's work waiting for UPS.... I apologized (we have to) and explained he could try calling UPS to see if he could pick it up from the warehouse... he wanted to disconnect his lines. 🤨
Seriously dude?
Maybe your wife wasn't available when the UPS guy came to the door... or maybe she wants him to stop by again on Mon. ;)

and to hell with my spelling.

Has anyone else noticed that after working so many years in this industry ( or any good length of time ) that they care less and less about people, what bothers them and so on, I for one have become so jaded by people that the second anyone starts speaking to me i instantly snap into a mode of thought where i start to predict what is going to be said next what expectations this person has of me, what they hope to weasel out by the end of their social interaction to the point I cant deal with people outside of my store viewing everyone as just another mouth breathing customer. Well atleast theres beer right.

I hate it when customers over share withe me and tell me all about there problems that do not pertain to your cell phone, So i don't get why they tell you about how they are getting a divorce there boyfriend/girlfriend lift them and all about the medical problems you are having i swear i have had to listen every excuse even the lady who lost her arms and legs to diabetes and wanted her phone on.... really how are you going to make calls that doesn't have voice dialing at all so thats all i have to say please don't share no customer service rep cares

Not sounding "excited." Iwasnt being a grouchy slob on the phone I just wasnt being super hyperactive cheery and kissin tons of a$$ on the phones. Supervisor said it took him a long time to learn how sound super enthused on the phones,so he didnt know what to say whenI asked him why he only gave me 2 days to "learn how to sound like a moron". So i got written up for not sounding excited. Other than that there was nothing wrong with my calls.

...places gun to face..... 🤨

-When someone comes up and all they say is:
"Pay Beel?"

or
-"Free Blackberry no data".

-When you spend an hour with somebody and then they finally say "Ok, well let me think about it and I'll buy it online"
(Roll eyes and bang head)

When people can't control their kids... or control them a little too much, ya know?

.. more to come

Don't bitch at me that the system requires you to jump through a bunch of hoops to start new service becasue you are on lifelock. That is the whole freakin point isn't it!!!

I recently opened a new store, and so far the customer's have been relatively nice/understanding. I knew it was only a matter of time..

Customer: I have this phone (holds up an LG 8300) and it won't hold a charge.

Me: Alright, well we have a battery for that phone, it will be $X or-

Cust: I'm not paying that! I've been a Verizon customer for 25 years!

Me: Or we could look up your account. If you are still using that phone, chances are you have an upgrade available.

Cust: I'm not signing a new contract. You guys are a rip off with your contracts.

Me: Well then we can offer you the battery for $X, or if you want, you can purchase a phone at retail cost contract free.

Cust: So even though I've been a customer for...
(continues)

The Blackberry allows for you to see the texts as a whole conversation back and forth between people. Are there any other phones for AT&T that also do that?

for current customers with issues: set them up for disappointment..that way if something positive comes up i look like the awesome guy.

Also i like to walk and crop dust the store. Good times.

What do you sell here?

😳 I sell pot sir, I sell loads and loads of illegal drugs. That's why I'm surrounded by cell phones and accessories.

smart ass punk kid

have a good day.

My company's setting up a new store, and we've been shopping around for a new POS/sales tracking system. Just wondering if any of you can give me any feedback if you've used any of these programs.

TeleTracker
Retail IQ
CellularManager

Thanks!