Shop Talk

That is my favorite saying from customers. I've had this account for 7 years and never been asked for a pin code

some body tell me wat to do im bored ☹️

I just tried to bribe my supervisor into lettin me go home early by buying them coffee 🤣

why do custs call and think we are mind readers?

Me: thank you for calling my name is _____ who do i have the pleasure of speaking with?

Cust: John Doe

Me: thank u john doe and can i have the mobile number u like to do a claim on?

Cust: it ends with 2054

Me: "oh ok, let me just turn on my mind reading powers and figure out the rest of 6 digits!"

😲 I love these calls with these guys who calls to the company, and ends up flirting with me over the phone. Funny thing is that they have no idea if I am fat, skinny, prune to acne, hiv infested, or just plain crazy murdering every person I merry.
And I just want to place some funny lines that was given to me on the phone...
(P.S. THIS IS ALL DURING ON THE JOB!)
"I am young, sexy and single for when ever you come to NY"
"You got my number there on your screen so call me when ever so we can talk"
Heres another one:
ME:"The phone is called a HINT"
CX:"A WHAT?!?"
ME:"A HINT!!! As in wink wink hint hint"
CX:"Oh hey I get it... your giving me a hint"
ME:"Yes sir"
Cx:"I like the HINT your giving me... But what phone will I be RECIEVIN...
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i was talking to a cx in a nice high pithed voice to get atleast a few more points in tone...guess what!...
he was mad! he thought i was too up beat and bc he was stupid enough to screw up his phone that i had to be as upset and pissed!
NO SIR! im having a good day! i have a Pepsi in my hand and i am enjoying my day!
but yet, what i really dont get, is that if i were to be in a sh***y mood and gave him straight up answers...I WOULD GET YELLED AT!!
UH!!

o and in the same call after talking to him for 10 mins he asked me to speak to the insurance company. this was after i told him
"Im sorry about that sir but thankfully u have OUR WONDERFUL INSURANCE...."

*****STUPID ALERT***STUPID ALERT******

Off sat-mon and this day couldnt go any f**king slower.

Some gimpy looking mutha-$#%& just waddled past my kiosk (in a mall) and muttered something loud enough for me to hear:

"If you were smart, instead of working for Verizon you'd be working for Tracfone"

...

🙄

Needless to say we sell T-Mobile at this stand.

y is it that people think they speak spanish when they speak anything but spanish! i just got off a 40 MINUTE CALL (!!!) because the lady was speaking portuguese and i didnt understand anything she said! the lady swore she spoke perfect spanish! GEEZ!! i even got into a fight with her husband because he thought i said the deductible was $50 and it was $130! where did she get $50 from $130!!!!!! UH! im stressed!!!
😡

why don't you speak english??? I just don't understand!!!!!!!! its effing ANNOOOOYING!!! 👿

when they have to speak with my tek departmet. i trasfer them to the spanish side.
"How about them apples! sucker..

i keep em on a bit longer.. let them drown on the ph a bit.
"thats time out for your a$$...

that attitude.. not on my line... do not pass go.. do not collect 200$.... 🤨




now share your experiences..

ME: Mrs customer you would have to take the phn to the store for check up.

CX: I do not have time to take the phn to the store because I have no days off, I work Monday thru Saturday, i have no days off.

LMFAO...customers

C: I've been a customer for about 3 years. I've put a lot of money into this company, i want to see what kind of deal you can get me.

M: allllright, what's your phone number?

C: blah blah blah

M: It shows you're on a prepaid account...what...kind of deal are you looking for?

C: I don't know, somethin. Or i'm going to cricket.

M: 🤨

C: 😕 free phone?

M: hmm, nope.

C: 😕 extra minutes?

M: yeah if you add them on

C: guess i'll go to cricket

ME: I have good news 🙂 mr customer you will recieve the same phn. Is there anything else i can help you with?

CX: Am i recieving a phn that can be changed to spanish?

ME: Well sir you will be recieving the same phn, so it will contain the same features.

CX: Ok im recieving the same phn. Can i change the phn to spanish because this phn i have cannot be changed to spanish.

ME: Well sir we are sending the same phn if your phn cannot be put in spanish then this phn is not gonna be able to be put in spanish.

CX: Why?

ME: Because those are the features it contains. And if your phn does not have it this phn is not gonna have it.

CX: Why?

ME: Sir i dnt know why it just a feat that it doe snot have.

CX☹️cx gets real loud)Y...
(continues)

I can't stand this place. All these people are being effing aholes today. They just fired a good employee today and they are telling me to put on a sweater. I really would not care if I get fired... I have alot of things I can do to f*ck this stupid company up... Does anyone one one the face of this planet HATE THE EFFING JOB!!!!!!!!

i swear to god, the next customer who cant rec emails to there blackberry who tells me ther pin is 1234 and if not to try the last 4 of ssn, your getting hung up on. how did u set up your email in the first place 😕

I have a call warm transferred from telesales, telesales can't find this customer's order using the ssn or mobile number. So I'm talking to the customer and with additional information I am unable to locate any orders.. so I ask the customer
"What exactly did you order?"
CUST, "I got cell phone, internet, and cable.."
ME- 😕 "I'm sorry Ma'am we do not sell cable here. Do you know who your service provider is?"
CUST- " 🤨 umm no?" (R U EFFING KIDDING ME?"
ME- "Verizon, Spring, T-Mobile, AT&T?"
CUST- "oh, At&t"
ME - (banging my head on desk) "Ok then you will need to CALL AT&T!"
CUST - "Oh ok. Hahaha"
ME- 👿 BEECH made my call time jump!

Thanks all, have a great day!!!!!

When i close by myself on a slow day I sometimes forget that i am in the middle of the mall.

So ill find myself humming a little tune, or in todays incident.. singing "smooth operator" at a fairly moderate volume.

Turn around and there is a family of 5 waiting for the intermission. And they are all there, the mom, dad, the daughter filled with teenage angst, and the 8 year old twin boys.

Dad: If your quite done, we would like to know when we can upgrade.

why are people so much more angry when its my day off??? I just don't get it.

so i guy comes in wanting to add a line or something...we were like ok... the other employee was dealing with him so i was talking to another customer when i hear this "YOU WILL CALL ME STAFF SERGENT BUSH AND NOTHING ELSE!" i turn around and my employee gives me the OH SH!T eyes... so i walk back up to the counter and this guy is on the phone with customer service now... he then hangs up the phone and says that the customer service rep wasnt even in america and continues to say that he hates "Afgan, towel heads, and ***s" he then tells my manager that he is not afraid to "put down" anyone in the store. then as he leaves his friend is like guys im so sorry for him...and the dude runs back in saying i was talking sh!t and that im a *** and he ...
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