Shop Talk

"clled cu onthe line 000-000-0000. it rung. while ringing read thenotes and see that she not get the airave so she still hafing iss. the airave is on back order. but looks like the have it taken care ofl lft vm. that will kepeon cllbk list. i sae tha prtyty much have it taken care of..close script."


sometimes I wonder how people get jobs these days.

It's one thing to say the economy sucks. It's another to say that and not even try to first get another job. I mean atleast try applying a few hundred times and then say the world sucks and its not your fault.

WHY when i ask you the phone number for the phone you would like to file a claim on you give me the number your calling from!!!! do you guys have satisfaction on pissing us off?!

When I ask for a customers email address I never am sure about what the customer is going to say back. Some don't want to give it out. Some dont have one but everynow and then you get a classic....


" Sir may I also have your email address"

" Sure it is bucketoffairies01@......."

😳

Any other good ones you guys have collected?

rep: thank u for calling my name is so and so who do i have the pleasure of speaking to .
Cust:so and so
rep:and can i get the phone your claiming
cust: 777-777-7777
rep:how are you to day
cust :what? (they already started wrong)
rep:how is you day.(basiaclly changeing the greeting to see if i recive an answer for the question.)
cust:well i'm calling to report a phone broken due to accident .(i don't get it thats still not the answer so i guess the cust has not listen to a thing i have said yet.)
REp:im sorry to hear that and when did u break your phone.
CUST:well the phone i broke ends in 5555.(well guess what now I have to go into a new account and start over and take longer on a call i'm soppused to end in 4 minutes and i ju...
(continues)

I was trying to explain to a prepaid cust the cent per min rate. Please help.

400 min.
50 dollar.

400/50=8

obviosly not the per min rate

.125*400= 50

so 12.5 cents per mintute right?

But i got that through trial and error.

Someone show me how the equation goes Please

some of the people who are posting here now are really giving me cancer, I'm not a grammer nazi or anything, and i know you call center reps are stuck in caves most of your day working a soul numbing job, but so do I here at the store location. Get back in school, learn some simple grammer, some spelling, hell use the spell check, and read your post back to yourself if it sounds like something that would come out of the mouth of a special Olympics contestant then you might want to go back and edit your post, also read the entire thread before posting, and most of all drink lots of tab and mountain dew.

Me: hi my name is wowwataday, who do i have the pleasure of speaking with today?
Cust: jane
Me: and last name?
Cust: my phone was lost yesterday and i need a new one
Me: .....

(later on in the phone call)

Me: can i have the pin for your acct please?
Cust: janedoe
Me: im srry maam but janedoe doesnt come out
Cust: ....
Me: Maam?
Cust: Yes?
Me: im srry maam but janedoe doesnt come out
Cust: Uhuh
Me: ......

you know its gonna be a bad day when.....

you've only had four people visit your kiosk in two hours.

1. 14 yr old girl with an env2 "warranty problem" that we can neither duplicate nor do a warranty swap for.

2. an aging older gentleman who is a verizon customer but wants to know where the nearest sprint store is.

3. an older woman who comes up, glares at you for not walking over fast enough, and blurts out "where's macy's?"

4. a guy in his 30's who wants to know if they put an apple store in the mall.



did they put a huge "MALL DIRECTORY" sign up on my kiosk? cuz apparently i'm the only one who can't see it....

CSR: can i have the address where you want the phone to be shipped...

customer: uhmmmmmmmmmmmm
can i pick it up at the store

CSR: NO, we only mail the phones..

customer: mmm, can you mail it at the store that i purchase the phone at??

CSR: no but we can mail it to a business or a family member if you wont be home...

customer: can you mail it to my job???

I just dont get this questions. you explain a simple process and the customer repeats it again... i understand it may be the first time, but come on...

So one of our regular old dude customers comes in with a bag from our store and 5 car chargers, none that were bought at our store.
He tells me that none of them work and he needs to return them.
I tell him first that none of them were bought here.
Then I ask him if they all slowly died or what he means by they don't work.
He tells me that all of a sudden one day he tried one and it was broken.
So he tried another one that he had.
It was also broken.
He went through all 5, all broken.

I tell him that the odds of them all breaking in one day is pretty slim and maybe it's the fuse in the cigarette lighter in his car.

He tells me that it is impossible because he has a Cadillac.
And everything else in his car is working.

dont you have days that you get to work and you already want to leave and the day hasnt started yet those days you kno their going to suck ,,,,

Me: thank you. you said your number is 123-456-7890

Cx: no, no, no... its 123-456-7890


i must be speaking English, lol

Me: Thankyou for calling my name is wowwataday, who do i have the pleasure of speakin with today?

Cust: mhmm ok

Me: ......

☹️ ALL OF YOU PEOPLE ARGUING IN A PLACE WHERE WE SUPPOSE TO POST INTERESTING TOPICS ABOUT EVERDAY SCENARIOS WITH WIERD CUSTOMERS...

I RECOMEND YOU GUY GOT TO THE LOUNGE..

🤤 🤣 voce fala muta mielda.... prepogoso menino...i feel sorry for people that dont have the guts to come and tell u what they think because their scare or something.. anyways no more fakeness or boring comments.. peace haters!!!
booo 🤨

They hide their identity thru phonescoop... 🤣

WHEN U ARE IN A CALL AND CANNOT HEAR THE CUST BECAUSE THE LINE IS BREAKING UP OR SOMETHING IS GOING ON... AND THERE IT IS YOUR COWORKER SCREAMING BEHIND YOU AND TALKING SO LOUD... I HATE WHEN THEY DO THAT AND THEY ARE SO CARELESS!!!

"are these all the phones you have?"
"yes, just these three"
"ok I'll just go online"
"gurr"



I don't lie to you. This is how it is.

and im taking calls .... 😉