Shop Talk

im taking att again today and i keep saying sprint lmao i cant stop it (i gotta focus) lol for ppl that kno what i mean ...

when that day he/she finds out they dint get the sup position and they are mad all day lmao ....

you kno for sure thats someone you need to stay away from because the are haters and they will do anything to try to get you in trouble because they cant be as good as you 😉

yay for retarded amount of PTO 🙂

im taking att and i keep sayign thanks for calling sprint ..

cust: i lost my phone

😲 omg!!! when u ask a customer to provide the number to be claim and they would start dialing the # in their phones key pad... that is so funny....... i cant believe they do that...

thoughout the day many calls are answered, and this is the rate of password repeated ....

40% IS 1,2,3,4,5,6

30% IS FUTBOL OR SOCCER

20% IS FORD

10% DONT KNOW (THIS ARE THE BEST) JUST XFER 😁

So we send this cx a brand new phone, cx paid $50 deduc. Cx calls in a couple days after the delivery of the phone stating that he never recieved the equip.
OK, check tracking details....OK, signed for by A.Hole. Hmmm...check esn.... and whaddayaknow?!?!
The phone active on the account is the phone we shipped to cx. Advised cx of that and cx grew completely irate. Huffing and puffing yelling how he cannot believe that, that IM lying.
Rep:Sorry sir but we sent you that phone, in fact that is the phone you are using right now..
Cx:That cant be I bought this phone from my roommate yesterday for $30 dollars...
Rep:Excuse me?
Cx:The replacement didnot come yesterday so my roommate sold me this phone he had lying around for $30 & I paid $50 ...
(continues)

Alright, with the exception of last night I have not posted on here in forever. But these have been the wackiest 2 days of my working career.

I'm working by myself because my other co-worker had to go home sick and my manager for some reason decides he just wants to leave to hang out with his girlfriend for the day. So I'm really busy and I get a call and at first all I hear is mumbling. Hello? Can I help you?

Finally a guy manages to mumble the word bluetooth. The rest of his dialogue is really unrecognizable. Uh... uh.. mmm.... Bluetooth... uhhh... hhhhhaaaa... how do i? uhhh... with my bluetooth?

I'm like Sir, I have no idea what you're asking. Do you need a bluetooth headset or do you have one?

uhh.... well.... i bought one....
(continues)

rep.hi my name is ..... how can i help u.

you cant hear the cust and they start pressing keys and start screaming can you hear now..and they wopnt hang up ughhhhh .

customers that insist to make us wait for a pin# they dont even have...it so frustating 5, 6 , 7 minutes and they still dont find the passcode plus they dont even remeber the secret questions: your best friend's name?
....

I'm watching one of my co-workers talk to an old lady, as he shows her some phones.

Cust: "I'm 80 years old. Too old to start over."

Are phones really that different now than 5 years ago? Buttons: Green/Call, Red/Stop/End, Numbers! Same thing

Isn't too old to learn an opinion anyway? You decide what you can and can't do.

So i sold this guy 4 phones today and he was going to come back today to port his numbers over since his sprint contract was ending today..
sounds easy right?
no, told us sprint is giving him 600 min, unlim txt 4 phones for $67 dollars or some ish..
BS
-4 to start the day... awesome

rep:was your phone lost ?
cust;yes it was lost .
rep;was your phone a samsung m520 silver
cust;no the phone is black.
rep;i see you only have the samsung m520 in silver
cust;no is not i have the phone in my hand and is black what are you talking bout
rep;sir you just told me it was lost
cust;i said ive had it in my hand .

CUST calls in saying his phone jumped in some water..... i asked how that happened and he said just as i said the phone jumped in some water..... Frankly he didn't have insurance or anything maybe you should keep you phone from "jumping into water" stupid cust ha ha now he needs to pay full price for a phone 😎

mi nombre es victoria and im a man ...

the customer does not knows his or her own phone number...

he does not know the difference between routing numbers and bank acct number.

you try to explain that there is no conspiracy and we do not listen to their conversation and have their txts.

you try to explain that moist damage is still water damage.

you tell them that we cannot give them a phone for free just for being customers and paying insurance on it. (upgrades)

me: how may i help u today sir?

cust: i recieved a phone from u guys and u guys said it would would better than mines.but u lied to me it has no signal at all....

me: sir have u contatced cust care or tec. support to see if its something wrong with the system.....?

cust: no and i dont want to im tired of working with nextel i want to go to boost mobile... i only have to pay 50 dollars and it has 100 times better service than sprint or nextel....

me: 🤨 well sir its funny u say that becuase all three companys pretty much run off the same antenna and being a boost mobile customer my self its not that strong......

cust: WELL I DONT CARE WAT U SAY I KNOW WAT IM DOING EITHER YOU CHNGE MY PHONE BACK TO THE ONE ONE I HAD OR I GO ...
(continues)