Shop Talk
f***ing sh**
you cant hear the cust and they start pressing keys and start screaming can you hear now..and they wopnt hang up ughhhhh .
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I had to call CS for a customer once and the rep acted like she couldn't hear me and hung up in like 3 seconds.
Musta been the end of her shift and I was at the end of her queue or something.
Are customer service reps from different departments as rude to each other as they are to us store reps?
Musta been the end of her shift and I was at the end of her queue or something.
Are customer service reps from different departments as rude to each other as they are to us store reps?
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jeffatt said:
Are customer service reps from different departments as rude to each other as they are to us store reps?
Yes they are. Most are nice, but there are some that don't care that we are working together.
I get attitude from so many other departments. I even get a lot of attitude from the reps that escalate to me. They tend to forget that I am in the same building as them and I know their supervisor. once they figure that out, they tend to get a little nicer.
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sometimes CS get calls from reps that dont know what they are doing, most of them have to watch out for the AHT (average handle time)
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