Shop Talk

ME: Thanks for calling _____. Can i get the wireless number your calling about today..

CUST: 123-456-7890

Me: Who am i speaking with today and can you verify the PIN for me?

CUST: Jane Dow and 123456

ME: ok and what can i do for you today?

CUST: Well Im having some fraud... i cant leave any kind of PIN numbers or anything in my house becuz when i do someone comes in my house when im not here and goes through my house...

ME: well maam you need to speak to the Police Dept in thatt area...

CUST: when i dial out to 911 i feel like the cops are the ones doing this to me... when i tell them someone is coming in my house and tapping my phone they just tell me that i need to speak to my carrier...

ME: well we can change the...
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customer chats in to return a case for his Palm Pre, and he purchases in store, why would you chat in asking if he can return it with me..? if you bought something in store, wouldn't it be common sense to return the accessory to the original place of purchase?

Cust: Yes which are your free phones
Me: These..
Cust: Ok, so what about the iphone?

what? how do you make that jump you prepaid ****. Ugh, all day long.

http://www.att.com/gen/press-room?pid=4800&cdvn=news ... »

but at least they are finally breaking their silence at att

Have you ever gotten to your desk or booth and waited for a cx to call or come in through the door? But unfortunatly while you are waiting you seem to fallen into a sleep? What do you do (or would do) if someone comes and wakes you up, and happends to be a cx or boss? 👀

ok so me and my friend both work at VZW indirect stores and we were determining which is better. He's convinced that we get better commission and better plans, whatever. I figured you'd get a better deal at a corp store. I dont think corps have chargebacks either right?

Any insight on this debate?

is wack!
She wants a bluetooth for her phone, the only one we have its $100....I tell her to go to a tmobile store where there are probably more of a selection and cheaper...

"well is that for tmobile because I only have a tmobile phone!!!"

you have got to be joking right?!

This happened some time ago but I wanted to share to give everyone a good story.

Me: Thank you for calling att my name is xxx how can I help you today?

Person: Yes. Is the the restaurant on the 9th hole?

Me: Yes ma'am.

Person: Do you have an opening for 12 ppl at 7pm?

Me: Yes we do. Can I get your name?

Person: *name*

Me: Alright. Thank you we'll see you soon. Good bye

Customer walks in door.
Me: Hi wel -
Cust: I need to ask some questions. I'm not going to spend any money.
Me: Alright well I can answer your question.
Cust: I'm out of town and I don't have internet but I do have phone service and I can use internet on my phone, what can I do?
Me: You can do it but it costs money; tether but that costs money to buy a cable and plan costs more, laptop card but that costs money.
Cust: Well thats not what I was looking for. But it does answer my question. (leaves)

What the heck are you smoking!!! Free internet for nothing. You don't even have a laptop.

..and don't interrupt my greeting or I will kill you.

Me: Hi blah blah blah
Custy: Hi my phone fell in the water a month ago
Me: ok
Custy: What can I do?
Me: Do you have insurance?
Custy: No
Me: are you able to renew? Out of contract?
Custy: No
Me: Well I can sell you a phone at full retail price and that's about it
Custy: So what are my chances of the phone still working?
Me: What do you mean? is it working now?
Custy: no
Me: then none
Custy: Can you fix it?
Me: no, no-one in this state can fix that phone, no one in the store can fix that phone. When there is water damage it's dead.
Custy: so what are my chances?
Me: of what?
Custy: having the phone work? What do I need to do to get it to work?
Me: I don't have the phone in front of me for one, I can't fix it for two, and so ...
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123-45-6789-0

the correct way is
123-456-7890

So a guy came in and asked about the magnet. I went over the features of it, the price, how it effects his account on an upgrade, etc. He says, I'll think about it.

He comes back in today, about a week later, with a Magnet purchased online. He wants to transfer his picture and ringtones. I decide to be nice and try. Magnet doesn't do BT file transfer. Sorry buddy. I set up his head set and tell him he'll have to re-download or have someone insert their sim and MMS them.

He asks about set up and I tell him to call the 888 number in the instructions. He asks again about the pics and ringtones. I tell him how to go about it. He asks if that's something I can do. I lie and say I'm limited on the number of text messages I get...
...
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I love it when I get a call and the customer tells me : "I can't hear you."
Of course you can't hear me if you are the on calling from a bar or party you ding dong!!!! And tell your kids to hush why don't ya!!!!

blahh!!!! there goes my handle time! and more more more angry customers. 👿

If you work for AT&T DSL billing (i know its a slim to none chance that you would be on PS...)....PICK UP THE DANG PHONE! I have been on hold for a hour and fifteen minutes!!!!!!!!!!!!!!!!!!!!!!!!! 👿

ok i don't understand y customers feel the need to start off telling me their number at human speed then go a MILLION MILES AN HOUR and get upset when i dont get the number!
please explain y they do that!!!
😡

so, we've done this training the other month and apparently we are supposed to remember verbatim the steps of so called process. I remember what to do but do not remember exactly how they word it...i mean i'm not in 3rd grade here.

Enter my District Manager. My DM arrives at the store with all the douchbaggary included. We all know that DMs are there just to piss you off and they really don't know what the hell goes on out on the floor because they never work it. I get stopped in the back and get asked to recite the steps verbatim (like im in the 3rd grade). I fumble of course. To which my DM states "You've known these were here for the last month and still have not memorized them??? of course do not care. I look at my DM and ask him wha...
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Hello this is ________ wireless how can I help you?

I need to rent a satellite phone for 3 weeks for my parents, you see they are going out of the country for a while and I need to rent a phone.


Sorry sir we don't carry nor rent satellite phones


Well do you know who does? Who rents them out?


My guess would be Sportsman's Warehouse, they-

Obviously they don't rent them out


Really? Is it that obvious? Well Obviously I don't know nothing about them. Why the hell did you call then?

Click

some people just piss me off today.

Just wanted to know if anyone has ever called the cops on a customer and/or had them escorted out of premises.

Had a bunch of customers call and complain about that stating they wont help them at the store because their phone is prysically or water damaged. (duh!) They also admit that they caused a scene, and after that the authorities were called... 👀

I have to do all I can not to guffaw on the line. (Though I really want to)

Please share your story... 😁

There is a guy that comes into our store frequently. He's a nice dude..always polite. Well one day his phone got stolen. We were out of loaners and this guy runs a business. So knowing what i see i loan him one of my own back ups..a nokia 6010 that's practically BRAND NEW.

So far 8 months and counting. Nothing. I've seen him several times buying stuff and he always has some excuse. Granted it's a cheap little phone i loaned, it's the principle of the matter....

That is why when he comes in i ignore him and make him wait for another rep. We could be super busy and i'll just skip him. He knows it...

Am i wrong for this?