Shop Talk

So this kid walks into the store. "Just to look." Ugh. I carry on with my business since they do nothing for me. Next thing I hear is him talking on our phone. Our demo phone. and he's making a lot of calls. "Dad, are you still mad at me?" "I have no friends and you wonder why." "I wanna get a job at the pet store." WTF. Anyone else ever have this happen?

I am giving ppl the free no-reception phone and just dealing with the fall out. Old ppl don't want new phones so I do everything I can to talk them into keeping their old one, even if it doesn't work anymore.

So far the free phone ppl are about 50/50. I think some deal with it and some pay more for a good phone.

The old ppl think I am the best salesperson ever! They think I'm being honest and keeping their interest at heart. However, I have developed an interesting following of non-paying useless ppl. For example, they just keep coming back asking the same question: my phone will stay charged for an hour, ok just plug it in its ok.

CUST: i took my phone to the store and cannot be fixed
CSR: no problem i'll be happy to assist
CUST: while i was coming home, my children lost it
CSR😲k, so you are reporting the phone lost
CUST: do i have to pay
CSR: yes, its a $50nrd
CUST: but the phone was damaged before i lost it, aaaand i have insurance
CSR: yes but is now lost
CUST: you bunch of thieves, i pay $7 a month to pay your salary and you dont want to help me!!!!!! 😡
CSR: sorry to hear that but you will have to pay 2months every hour in order to pay ME 😡
CUST: ok never mind, i will go to the store they already know my phone didnt work
CRS: hello hello hello hello.... 😕

CSR:how can i help you?
CX: my phone is damaged!!!! 😢
CSR: sorry to hear that
CX: im looked in a room making this replacement, dont be so loud
CSR: ok, i'll be brief
CX: ok, my phone has severe problems and i need you to send me another one

.........5 MINUTES LATER.........
CSR: i will make a brief summary of what we have done which are the following:

1,2,3,4....
CSR: you will receive a prepaid envelope to return the damaged equipment
CX: NOOOOOOOOOO(and remember the were people she didnt want to hear)
CX: i have personal photos
CSR: you can go to store and xfer them!
CX: listen lady, sshhhhh! i have photos with my lover which i felt in love when i was young, and his wife is going to court and i want to have prove, w...
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i had a customer that when i asked him if he live in a house or apt he said he lives in a trailer home so is a house .what you think ?

if you people are rading this is because your not doing your job lazy bums .....

I swear these cx are worse than children.How many times must I repeat myself until you understand that no means NO.It doesnt mean maybe if you keep trying.
HO IT MEANS NO!(As in f*ck off, U'RE SOL HO!)

-=Rep:The only form of payment is by credit, debit or a prepaid card.
-=Cx:You cant put it on my bill?
-=Rep:Sorry I cant. The only form of payment is by credit, debit or a prepaid card.
-=Cx:What about putting it on my bill?
-=Rep:The ONLY form of pay is by credit, debit or a prepaid card.
-=Cx:Can I pay it in the store?
-=Rep:The transaction can only be done through us by credit, debit or a prepaid card.
-=Cx:No, what about in the store?
-=Rep:The transaction can only be done through us by credit, debit or a prepaid card.
-=Cx:O...
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rep.what happen with your phone
cust.mi telefono se me tiro
rep.de donde se le tiro su telefono senor de un edificio de un puente de donde era un telefono suicida?....

Anyone else get to go to the Leadership conference in Irvine?

What are your thoughts?

the epitome of "come on!"

Old man and a cripple man in a wheel chair come in....old man can't hear crippled man can't communicate and he's the talker, go figure....

Old phone we don't sell the charger anymore and the battery is super swollen plus liquid damage. Can't get a hold of that plan holder to transfer existing number. Wants the simple phone, doesn't want to pay (obviously) and wants car charger and case still doesn't want to pay.

I'm a great salesman so I keep going and get them to agree to paying and setting up new service.

Fights with me about giving me his SSN for credit check. Has lifelock and can't confirm (figured) so I give him Equifax number. He says to have them call the bank to see how much money he has, (like W...
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me: mr.(ocnarf) may i have the mobile number in which u would like to replace...

cust: how can i give you a phone i dont have wtf,......

me:no no sir i need the phone number

cust: i said i canyt give you the phone i lost it.

me; NO SIR THE NUMBER...

cust: BYE BYE BYE i said i dont have it and u dont listen BYE......

me : 🤨 ok have a great day!

What is your take on a bloated battery?

I always say the chemicals in the battery are breaking down and causing bloating.

This happened sunday but still cant get over it... We laughed for a while.

-Thank you for the info, and with whom do I have the pleasure of speaking?

cx. -Huh! 🤨

-May I have your name please?

cx. -Come again?!?

-Your name.

cx. -I dont understand you... I dont know what that is..? 😕

-Your name, as in what people call you...

cx. -Ohhhhhh.....

😳

???::::damaged phone not lost:::😕??
me:do u accept the terms and agreements that u cannot cancel or change the order..

cust: yes of course i need my phone asap please i want my backberry...

me: aftyer reading terms and giving the cust the brief summary for the order and advising cust he needs to return the damaged phone all u hear is ......

cust:
NNNNNNNNNNNNNNOOOOOOOOOOOOOOOOOOOOOO

me:sir is everything ok

cust:yes but im not send the damged phone i think my best friend just stole it... wat can i do now?

me: well sir ur friend just took off with the phone u told me u were calling me from that was damaged. how are u still talking to me????? 🤨

cust: um ummmmm

call drops..
my god how dumb>>

i think stupidity is a virus or maybe i just speak with a french accent. so heres the situation.

Me: Can i have a phone number to call u in reference to this claim?

Cust: Yes, 123-456-7890

Me: thank you, and an email address so i can send you information regarding your tracking information.

Cust: no, i dont want my phone through my email address.

Me: what? no im asking u so i can send you information regarding your tracking info.

Cust: i said i dont want my phone through my email address.

Me: no maam ur not listening i just want to send u info regarding your tracking information.

Cust: No you are not listening i dont want my phone through my EMAIL ADDRESS!

ME: MOVING ON!

how the hell can i send a phone through a...
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Me: Can i place you on a one to two minute hold to look up information on your acct.

Cust: Thank you, you do the same.

Me: ........

(notice how there are 8 dots, each dot is a sec thats how long i was paused for after i received that response. i didnt know how to react, i didnt kno what to say to that!)

So its been me and one other person working this entire month. only day off was labor day, whole federal holiday thing... we need to hire someone before i lose my friggin mind!

me: mr.(zemog) this will be ur third replacment in a period of twelve months. which means ur insurance will drop from tep to only espr......(interupted)

cust: wao wao wao no i dont think so i have only done one replacement for this phone in january when i lost it and in march when the screen cracked and thats not even a replacemant thats an exchange because i had to send the damaged phone back...

me: mr.(zemog) that is considered a claim...

cust: NO IT IS NOT DAMN IT!

me: yes it is sir and to replacethis phone you know there is a deductible of 50 dollars..

cust: wat why i didint know that

me: well mr.(zemog) the previous claims were maid by u and one was billed to account and the second one was with a credit card...

cust...
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The same customer who comes in every week just came back.
Every week he doesn't know the account information AT ALL to get into his account.
Every week we spend at least an hour trying to help him and hold ourselves back from reaching across the counter and shaking him.
This week I REALLY wasn't sure if I was going to be able to restrain myself.
He was laughing to himself and telling me how horrible Customer Service is in our store and how he can't believe I would need his phone number and the last 4 of his social to get into his account. I told him, in a very nice way, that we tell him EVERY week exactly what information we need to look at his account.

Then customers came in.

And he was still laughing.

And the new customer te...
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http://www.newsmax.com/headlines/obama_internet_fcc/ ... »

This is a right wing publication and is against the internet constriction.



Obama Plans Internet Grab: FCC to Embrace 'Net Neutrality'

Sunday, September 20, 2009 7:16 PM

By: John O. Edwards Article Font Size


Since the Internet took root as a mass communications phenomenon in the mid 1990s, a quiet war has raged in Washington over the extent to which the Federal Communications Commission (FCC) would regulate the new medium.

Until, now the Internet has been largely self-regulated, and the FCC has taken a hands-off approach.

But that could change dramatically soon if the Obama administration has its way.

During the w...
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