Shop Talk

really now? are people getting this pathetic?


i have a guy come up to me at my kiosk today. he was walking with two girls. they go over to look at phone displays and he starts asking me questions about phones he could get and still keep his plan that verizon made for surewest changeovers.

all this time he's making extended eye contact, looking me up and down really obviously, telling me he likes my smile, etc, etc, etc. i'm like dude, whatever. just ask your questions and leave or give me your number so i can never call you.

after he leaves my coworker and i figure out that he saw his gf and her friend hitting on some other guy by my kiosk and started hitting on me really obviously in front of her just to "get back at her".

WT...
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This call more then any other really is the most entertaining.

You have to figure, this is where almost every single excuse comes out, this I think tops the "there ain't no way I used that many minutes" excuses.

I say this because despite how many times it's noted on an account, how many contract confirmation letters are mailed and how virtually every single ad out there has that note "with 2 year agreement", customer's still think that if they port out first and feign ignorance second that somehow it will just go away.

How in anyway can someone pretend they didn't know they had a contract on their account, I know for a fact coming up in Novemeber of this year, Sprint/Nextel will officially have expired all contracts for anything o...
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Me: Can i have the PIN to your acct
Cust: its 123456
Me: mmm nope srry thats not it, do u have another.
Cust: is it, 654321
Me: nope srry, do u have another?
Cust: is it 321654
Me: nope srry, well im gonna xfer you to cust care and they would be more than happy to assist you.
Cust: NO NO NO NO WAIT WAIT! let me call my husband he should know, DONT HANG UP!
(cust 3 way calls her husband)
Cust: honey do you have the pin?
Cust 2: yeah honey its 987654
Me:mmm nope srry i need to xfer you to cust care and they will be happy to give it to you.
Cust 2: NO WAIT, let me call my boss she might know.
(omg! who else knows the f***ing pin! 👿 then the wife started talking to me so i wont hang up this is 8 mins into the call)
Cust: im re...
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wak

Me: do you have any additional questions?

Cx: no... but, lemme ask you one more question...


ummm, i just don't get them sometimes 😡

when i explain something to the customer and she ask me what i took time and detail to explain, just a simple process, it's not that i have to repeat myself because the customer didnt hear me, it's that she was not paying attention of my assistance ( i do know how to solve their problem) but then they ask me a question that i already answered...

one thing is to rephrase what i said to make sure that the customer understand... but have no clue after explaining thoroughly?

I just had a customer who found out his warranty was voided due to damage. Well he was TOLD it was voided and transfered to me.

Me: And there will be a $50 non-refundable deductible applied to your monthly bill

CX: $50? isn't this covered under warranty?

ME: No sir, the warranty dept advised me before I spoke to you that your warranty was voided do to damage

CX: well when was I gonna be told what my warranty covers.

ME: warranty coverage information is included in your user manual from the manufacturer

CX: you expect us to read that?

ME: * head desk*

did they ever do it again after the last mess?

CSR: THANK YOU FOR CALLING MY NAME IS ****** WHO DO I HAVE THE PLEASURE OF SPEAKING WITH
CX: MR OR MRS CX
CSR: THANK YOU MR OR MRS, AND MAY I PLEASE HAVE THE WIRELESS NUMBER YOU'RE CALLING ABOUT

.....AND YOU HEAR IS THE KEYPAD GO OFF......

THE CUSTOMER IS ACTUALLY ENTERING THE PHONE NUMBER ON THE KEYPAD, 😳

WHAT THAT F^)%!! DONT THE KNOW THE DIFFERENCE BETWEEN, PLEASE DIAL THE NUMBER OR GIVE ME THE NUMBER......

OH! THIS CUSTOMERS

i have this return customer, shes old and not all there anymore. when she first came in she was asking me how people could be bugging her phone, just to fuel the fire i told her that anyone with a digital scanner can listen in on a cellular conversation. then she proceeded to ask my how to get a radio talk show on her phone, it was for one of those southern baptist "god will heal this person for $5000" talk shows, i told her that you couldn't do that with a razor. so she left now she returns asking me the number for 911 and if i could add it to her contacts list, i did. then she asks if there was a way to use the phone to scare off attackers, like some siren that i could attach to the phone.

she makes me laugh a little bit every time she ...
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😎 Ready To Deal Whith these customers.


and Guess what. my first call of the day.. and the dude wanted to speak with a supervisor...

FOR THOSE THAT TAKE SPANISH PHONE CALLS, HAVE YOU BEEN THROUGH THIS?

PORTUGESE CX CALLS IN, YOU CAN BEARLY UNDERSTAND, SO YOU ADV YOU WILL GET AN INTERPRETER ON THE LINE, YOU GET LANGUAGE LINE WHICH YOU WILL HAVE TO TALK TO IN ENGLISH, AND THE INTERPRETER BEARLY SPEAKS ENGLISH, AND THE INTERPRETER DOES THE INTRODUCTION, NEXT THING YOU KNOW THE INTERPRETER STARTS TO YELL AT YOUR CUST AND TELLS YOU THAT YOUR CUSTOMER IS ANOYING AND IS NOT LETTING THEM SPEAK, AND LITERALLY JUST HUNGS UP ON YOU....
😕

What do the custy do over the weekend that they destroy the call centers for damaged or lost phones dammit. 👿

Can a Sony PDA back up in to the Blackberry Curve or the HTC?Completely with little or no effort.

(-__-)ZZZZZZZzzzzzzzz

Its a Sunday at 4:45 and i have just activated a new account, and when you do so on sprint they make the customer call a welcome center before thee phone can be activated. We have called the welcome center 4 times now and it just says enter the phone number.





So the customer is without a phone until tomorrow... Great Job Sprint you love customers

A customer just came in to return/exchange a phone he bought... one year and 3 weeks ago.

According to the receipt, it was for a new line of service, activated on 9/3/2008.

it was a Motorola W490 - Black & orange for T-Mobile. He wanted to return it for the same phone- different color.

That's all well and good, but.. he's been getting billed for this phone line for a year now, and he never even cracked the box open?! What the #$%&??! 😕 😕 😕

I told him since we are an indirect dealer, we can't do anything here, he would have to go to a corporate T-Mobile store and there he can do a partial upgrade for a new phone, but little did he know he would have to pay out the nose for a new phone on a partial upgrade.

If he di...
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Me: Thank you for calling my name is ***** may I have your name please
CX: my name is BLAH BLAH
ME: and the # you are calling about is 777-777-7777
CX: correct
ME: Ok how may I help you today, whats happened to your phone?
CX: I don't get signal in my house
ME: ok I'm sorry to hear about that, we'll get you taken care of. Now is this a problem in the whole house, or just in certain parts of the house?
CX: in the whole house.
ME: now do you get any signal outside?
CX: I don't want to go outside, the alians will hear my thoughts.
ME:.........*LONG PAUSE*........
Ok....can you go near a window and check the signal there?
CX: no I have the windows covered in tinfoil so the aliens don't know I'm home.
ME: I'm sorry sir but the tinfoi...
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17 mins long...yup today is gonna suck

cust states she never received her phone, so i check fedex notes and it states that she did and it was signed by the pah then she says she received a package with no phone inside just the acc. i check the notes and it says that the weight of the package is the same for when there is a phone and i told the cust she needs to talk to fedex and they will help her. cust got upset and wanted to talk to sup. SURE WHY NOT! called no one answered and i told her i can escalate the call through wits so i asked the cust for a contact number and THE CUST GIVES ME THE NUMBER OF THE PHONE SHE "HASNT" RECEIVED! WHAT THE ^&*%%^#^$&^*^&(^&!

stupid people everywhere...
"do u have any sales or anything ?? "

ME " well if I did I would tell you about it!"

I can't deal with it