Shop Talk
i'm confused!
Me: do you have any additional questions?
Cx: no... but, lemme ask you one more question...
ummm, i just don't get them sometimes 😡
Cx: no... but, lemme ask you one more question...
ummm, i just don't get them sometimes 😡
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Me either, i dont get these cust sometimes either.
Me: thank you for being a valuable cust have a great day.
Cx: thank you, you do the same.....
Me:......
Cx:......
Me: hello?
Cx: yes?
Me: do you have any additional questions?
Cx: nope
Me: oh ok, thank you for being a valuable cust have a great day.
Cx: thank you do the same.......
Me:....
Cx:....
Me: you can hang up now
Cx: OH OK! thank you bye
lmao those are funny
Me: thank you for being a valuable cust have a great day.
Cx: thank you, you do the same.....
Me:......
Cx:......
Me: hello?
Cx: yes?
Me: do you have any additional questions?
Cx: nope
Me: oh ok, thank you for being a valuable cust have a great day.
Cx: thank you do the same.......
Me:....
Cx:....
Me: you can hang up now
Cx: OH OK! thank you bye
lmao those are funny
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you should have just kept repeating that till they hung up
Me: oh ok, thank you for being a valuable cust have a great day.
Cx: thank you do the same.......
Me:....
Cx:....
Me: oh ok, thank you for being a valuable cust have a great day.
Cx: thank you do the same.......
Me:....
Cx:....
Me: oh ok, thank you for being a valuable cust have a great day.
Cx: thank you do the same.......
Me:....
Cx:....Me: oh ok, thank you for being a valuable cust have a great day.
Cx: thank you do the same.......
Me:....
Cx:....
Me: oh ok, thank you for being a valuable cust have a great day.
Cx: thank you do the same.......
Me:....
Cx:....
Me: oh ok, thank you for being a valuable cust have a great day.
Cx: thank you do the same.......
Me:....
Cx:....
Me: oh ok, thank you for being a valuable cust have a great day.
Cx: thank you do the same.......
Me:....
Cx:....Me: oh ok, thank you for being a valuable cust have a great day.
Cx: thank you do the same.......
Me:....
Cx:....
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lol it wouldve gone nowhere lol but i didnt say hang up that was me saying it to myself and then the cust realizing it and hanging up
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I know you guys have timers, but i would have tried to see how long i could go
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That's why we have to transfer our customer's to quality control.
I did have a customer who said though
Me: We apprieate your business, thank you for calling xyz. Please hold the line for our quality assurance survey
Customer: Wait...
Me: Yes ma'am?
Customer: I have to fill another claim
Oh boy...
I did have a customer who said though
Me: We apprieate your business, thank you for calling xyz. Please hold the line for our quality assurance survey
Customer: Wait...
Me: Yes ma'am?
Customer: I have to fill another claim
Oh boy...
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at least they're nice enough to say that, this lady pass the phone to her sister without me being able to say anything, it just so happens that they're both lost the phone while they went out... maybe it's on the genes.
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Probably, because this was a similar situation.
But my AHT time was high because of that call.
But my AHT time was high because of that call.
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That's crazy! They have to go by total time averaged against the number of calls?
Seems like they would have some way of factoring in total number of claims. What if like somebody was in a car wreck and had 5 phones destroyed? All 5 phones on 1 call would REALLY kill handling time.
Seems like they would have some way of factoring in total number of claims. What if like somebody was in a car wreck and had 5 phones destroyed? All 5 phones on 1 call would REALLY kill handling time.
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Yeah I know, but I want to provide excellent customer service!
But I also want to bring my AHT down and my quality assurance surveys up.
I'm just not sure how to politely tell someone that they need to call back to make an additional claim b/c 1st call resolution is supposed to a goal to.
And yet it seems every call I take I have to transfer to customer care so they can verify the make and model of the customer's phone.
But I also want to bring my AHT down and my quality assurance surveys up.
I'm just not sure how to politely tell someone that they need to call back to make an additional claim b/c 1st call resolution is supposed to a goal to.
And yet it seems every call I take I have to transfer to customer care so they can verify the make and model of the customer's phone.
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