Shop Talk
I can't believe this just happened
A customer just came in to return/exchange a phone he bought... one year and 3 weeks ago.
According to the receipt, it was for a new line of service, activated on 9/3/2008.
it was a Motorola W490 - Black & orange for T-Mobile. He wanted to return it for the same phone- different color.
That's all well and good, but.. he's been getting billed for this phone line for a year now, and he never even cracked the box open?! What the #$%&??! 😕 😕 😕
I told him since we are an indirect dealer, we can't do anything here, he would have to go to a corporate T-Mobile store and there he can do a partial upgrade for a new phone, but little did he know he would have to pay out the nose for a new phone on a partial upgrade.
If he di...
(continues)
According to the receipt, it was for a new line of service, activated on 9/3/2008.
it was a Motorola W490 - Black & orange for T-Mobile. He wanted to return it for the same phone- different color.
That's all well and good, but.. he's been getting billed for this phone line for a year now, and he never even cracked the box open?! What the #$%&??! 😕 😕 😕
I told him since we are an indirect dealer, we can't do anything here, he would have to go to a corporate T-Mobile store and there he can do a partial upgrade for a new phone, but little did he know he would have to pay out the nose for a new phone on a partial upgrade.
If he di...
(continues)
...
I had a lady try to pull something similar. She had a bluetooth headset that stopped working and she was (lucky for her) just a couple weeks still under warranty so we had to swap her out.
She comes back 2 weeks later and points out the 15 day return or exchange policy wanting to return it.
Come on people!
She comes back 2 weeks later and points out the 15 day return or exchange policy wanting to return it.
Come on people!
...
