Shop Talk

customers should be required to take an online course on cell phones and carriers practices before being able to buy a phone?

they wouldnt be able to purchase a phone unless they had their 'wireless licence' with them... they would have to renew it atleast once every 2 years!!!

who here agrees? 😉

A girl just walked up to my kiosk and in her best attempt at a sexy voice kept telling me how big the SIDEKICK is.

"Wow... Its so big!!!

OMG, can you belive this??? I wish someone could have seen this. Pathetic at its finest.

And im obviously looking mine. 😎

Rep: ..and there is a $5 processing fee
Cust: How much is it?
Rep: We charge $5

the rest of us started laughing

cust: I have a tmobile sidekick....samsung

me: what kind of phone do you have?

cust: samsung sidekick

me: ok? Do you have a samsung or a sidekick?

cust: sidekick

me: ok what model of sidekick?

Cust: tmobile....

Really cuz I figured it was through verizon or ATT or something other than the company you just called.

Why would Americans think there is no tax on their purchase?

Happens all the freaking time! What happened to 99.99? ugh, seriously?

Cust: I went on a cruise and used my phone while in US waters and you guys charged me international fees, I need credit for this..



Rules of cruise ship roaming: 1st off we dont charge you the cruiseline charges you to allow you to use your phone on their towers.
2nd your on a ship not on land so you are using their towers not ours, and also there are signs on the ship edu the charges and services you get for using your device. also in the room on the bed there is a paper with the same info, as well as posted all over the room and they even hand you a document as you board the ship with this info. WOW!!!! 👿 no credit for you sorry mam.

So the main internet/phone provider around were I work is a company called Cox Communications. One of the other reps in my store set this lady up with an @home service for $10 a month and they ported their number over from Cox. This lady was having issues with it not working and the best line from the conversation was this:

Me: So is your regular phone line working?

Lady: No they cut our Cox off.

Me: ...(trying really hard not to laugh)

Lady: ...oh my god 🤭 I'm sorry

We both started busting up and the rest of the store was just looking at me like I was crazy. Was pretty funny call.

If you think about it, IQ has nothing to do with the operation of the phone. I'd say more like common sense, but I digress.

I have thought about it. Here is the conclusion I have come up with: Customers are afraid of their phones.

The following is what I tell customers, it comes from my personal experience(the following actually happened) and is not valid in all situations. Use it or don't, I'm just saying.

I purchased an XBOX 360 Elite. I was super excited when I got it. Immediatly I took it home and opened the box. I pulled out the instruction manual, which takes thought and since I'm ADHD is torture to sit and focus. So I drifted off and thought about how when I was 10 years old I used take my Nintendo everywhere and just plug it...
(continues)

Don't make me set your hair on fire!

I work at (insert outsourcer here) for Sprint billing (Nextel too I guess). I've worked at Verizon Wireless, T-Mobile and AT&T... again, all for outsourcers, lucky me. Also some good jobs inbetween, grand total of time I've been in call center environments is well over 6 years.

But since I can access this site at work I thought I'd share some of my Customer Greatest Hits.


* "I'VE BEEN A CUSTOMER FOR 10 YEARS! I DEMAND BETTER SERVICE!" - Ever notice when they get pissed, it's rarely ever anything but 10 years? Not 11, not 9, not 17, not 4... just 10. I've even once cut a customer off and said "Let me guess, 10 years?" Even when their account says it was instated in 2004... and they weren't migrated. If anyone here ever has to call in ...
(continues)

I got bored with the lounge so I thought I would post my latest customer complaint.

I had a cx call on the 6th I believe to file a claim for the defective phone. So on that date I told her the process.

She asked me to give her the company name, address, email. She asked me to speak to a supervisor, she kept talking asking me why we couldn't do something as simple as send her a working phone.

I tried to do the best I could, I gave her all information she requested and asked her if I could transfer her to the helpdesk for the promblems I could not fix.

The woman hung up when I was trying to transfer her.

Yesterday I spoke to her again (yesterday was really busy).

She rememered me and asked me what was taking so long to rep...
(continues)

Customer comes in "bought" a phone at walmart, which is literally across the street. Says his voicemail isn't working and he took it back to them and they didn't know how to work on it.

Should I call them and tell them if they can't do anything to stop selling phones. WTH! Seriously all they had to do was put the guy on with customer service.

Turned out he had a iphone which is different voicemail so it needed to be reinstated to normal voicemail.

ugh!

I am a longtime customer of sprint. Where is the best place to find a deal on upgrading my phone without alot of upfront costs?

Sprint care call centers have issue with broken IVR??? Apparently the IVR is telling custs that they dont have a balance, and then instead of xfering to Finance they are sending 'em to care... Now i have back to back calls/xfers 👿 👿 👿

weed. I wonder if this guy is comprehending anything I'm saying. He's kinda spacey and I'm just typing this message away...da da da da da

transvetite day for anyone else today?

ive had 3 walk in in the last 45 minutes... maybe theres a backstreet boys convention going on that i didnt know about

who else has had phone s*x at work with customers?

😢

I had a lady come up to the kiosk and say:

"How to i get out?" 😕

To which i replied:

😳 How did you get in?