Shop Talk
Losing my mind
The same customer who comes in every week just came back.
Every week he doesn't know the account information AT ALL to get into his account.
Every week we spend at least an hour trying to help him and hold ourselves back from reaching across the counter and shaking him.
This week I REALLY wasn't sure if I was going to be able to restrain myself.
He was laughing to himself and telling me how horrible Customer Service is in our store and how he can't believe I would need his phone number and the last 4 of his social to get into his account. I told him, in a very nice way, that we tell him EVERY week exactly what information we need to look at his account.
Then customers came in.
And he was still laughing.
And the new customer te...
(continues)
Every week he doesn't know the account information AT ALL to get into his account.
Every week we spend at least an hour trying to help him and hold ourselves back from reaching across the counter and shaking him.
This week I REALLY wasn't sure if I was going to be able to restrain myself.
He was laughing to himself and telling me how horrible Customer Service is in our store and how he can't believe I would need his phone number and the last 4 of his social to get into his account. I told him, in a very nice way, that we tell him EVERY week exactly what information we need to look at his account.
Then customers came in.
And he was still laughing.
And the new customer te...
(continues)
...
what say to cust that talk about how they are going to cancel...
I tell them that that is there choice so basically i am stating do it i dont care. 😛
I tell them that that is there choice so basically i am stating do it i dont care. 😛
...
i calmly and cool say "okay, if you wanna cancel, you'll have to call care" the look they give when their "empty threats" go no where is priceless
...
