Shop Talk

Me: May i have the card number please?

CX: what do you mean the whole number or the first four...

Me: (Yeah. let me have the first four.. ill just guess the rest.. Dck head..)

a cust is yelling on the other line.. i act extra nice just to piss him/her off.. "ill be glad to help you ms.. whaterver" "have a very pleasant day"

i also love it when.. a customer has "Sexy Chocolate" as her account name... She sounds like a man.. WTF 🙄

i also love it when.. cust says.. "I got mugged.." for some reason thats kind of funny to me.. i don't mean to be mean.. i just think is funny "oh im sorry to hear that".. i get paid to say this.. "ok i hope you get your cheap phone back.."

i also love it when.. i ask .."may i have a contact number?"
to wich they reply "you can call my moms phone". and im just thinking

Cux- ( in thick British Accent)Yes this prepaid card i bought is not allowing me to make international calls. Its only allowing me to make domestic calls.

Me- Well it could be that maybe we need to add the correct promissions to your T-mobile Acct.

cux- I dont have t-mobile. i'm using my house phone and a Sprint Prepaid phone card..


WTF

FML

This lady wanted the headset for a phone, but she just wanted the earbuds, not the wire...So I let the customer know that we can't just sell the earbuds and it does come with the wire as one unit, "well is the wire complimentary?"....LONG LONG LONG pause, I was just trying to comprehend what the smart woman was saying..." no that is going to be $21.99 for the earbuds AND wires" lol 'click' she hung up...

When I help a customer, I take notes. I take notes and I listen and I help them the best I can. So when a customer is a jerk I have their number in my notes. I know their account number, I know everything.....

So to the jerk customers... when I call them at 2:30 in the morning on my pre-paid and text them dirty texts, and when I mail them dirty mail and sign them up for stuff they don't need because I have their address... Would I get in trouble? Will my revenge obsession get me jail time? I know its not right, I know I'm mean but sometimes I get a real jerk that I can't stand. This is what I do and I like it. Today I was thinking that maybe they could trace it to me and I will die.

GET YOUR SH#T TOGETHER.

I'm sick and tired of you fu#$#rs activating customers under wrong plans THEN SEND THEM TO RETAIL STORE TO FIX IT...

FFFFUUUUUUU guys....you activate but can't back up anything and send all your problems my way...

1-

Me: (On other side of store) Who is next?? I can help you right down here....(at my pod which i'm logged in on)

Cust: (On opposite side of store) i am, but you have to come down here because i don't feel like walking.

Me: My register is here we'd have to move

Cust: Don't act like you can't open this one up

Me: FML

2-

C: My phone wont call out

M: (Takes apart phone and puts sim card in correctly) Your sim was in backwards...

C: I dont know who the F^#@ does that to me but you need to get it fixed and have it stopped.I live by myself.

M: FML

3-

No interaction what so ever...customer just walks in with doodoo on their shoes and smears the carpet. I immediately point to the door for them to leave.

FML

I think requiring a data plan when you have a smart phone is a great idea, it stops all the idiots who don't have one then use the Internet from call in and claiming they "didn't use no Internet" solves the issue i think, but i also believe if you can afford the dam phone you should be ok with paying for the data plan 😈

Hey all ..

Do you know it ?

I just found something about Nike ,Jordan ,

I can't believe it ..


Please check it out:

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I had a customer who clled in they dient even have there bill yet and they asked what there next months bill is and advised of estamite of next months bill wiht the prorated charges, non the less this is a new customer with us over 30 days and then after i told her becosue she changed fro ma 29.99 plan to 69.99 and that means like 40.00$ in prorated charges then an activation fee also mind you this bill isent oven out yet, then the customer freaks out saying all sprint does is ripp people off we are all a bunch of money hording J#ws, we are all horrible people and that we are all out to get our customers,


I Dident think we did anything wrong all i was trying to do was inform her of her bill she was so mad, maybe you shouldent start out...
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If your name IS NOT ON THE ACCOUNT, why do you get mad at me when I have specific rules I have to follow as an employee? You want me to get fired? Of course you don't care. Either way, I am not giving you any information from someone else's account and I am not adding a line on to someone's account! GET OVER IT!

So i just started a couple months ago at a indirect VZW and I was wondering if anyone knew how much the employee discount would be since my phones are through Verizon and will it matter that Im on a Fam Share?

I just had a customer, whose account was suspended for non-payment,say that she's not going to pay her bill because we shut her phone off...
🤨

On 7/28 I had a potential customer come in my store. Currently with ATT, and was looking to switch. His buy all/end all with changing carriers was that he didn't want to have to pay an activation fee for switching. After explaining to him that the Act Fee's are standard right now, he still listened to what I had to say. I was even going to offer to discount the amount of his act fee's off his initial purchase of phones if need be. After digging further, I found that he may be eligible for an employee discount with VZW. I called into the CS team, to verify the percentage and perks. Rep informed me of his 19% monthly discount, 25% off accy's, and that the company also qualified for activation fee's to be waived. YEAH! Customer was hap...
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I'm caffinated and attempting to apply nail polish... not a good idea...

what are ya'll doing this morning??

..is when someone is walking by the klosk reeeeeeaaaaalllly slowly looking really hard at everything, and all I say is: ".....hi...."

To which I get a response of:

"NO THANK YOU!!" and then they run away...


You know, I wasn't even gonna try to sell you anything anyway. Maybe I was just trying to be friendly, or don't you know what that means?!

😢 The people i have to deal with on a regular basis


Customer:YOU TOOK A PYMT I DIDENT AUTHERIAZE OUT OF MY ACOCUNT!!
RESPONCE:im sorry to hear that went over acocunt bla vla bla, advised the customer that it was a check pymt made at a third party store.

CUSTOMER:I dident make that pymt someone muct have stolen my information
RESPONCE:So what your saying is the person who stole your personal info in going around paying your bills for you?

CUSTOMER:No someone stole this and made the payment!!

See he dident even relize how stupid he seemed at all he just thought he was right about this he wanted to dispute a payment that he got charge returned check fees on, so advising everyone come up with better exuses 😉

So about a year and a half ago I applied for a sales job with AT&T COR. They however, rescinded my job offer because of a previous employer never confirmed or denied my job dates and would not cooperate with them at all.
So now, I'm thinking about applying again for the same position. My question to you would be do they have a "blacklist" so to say of individuals whom they rescinded their job offers? And will they never hire these people? I just want to know if anyone out there has a specific answer regarding this. Any input is appreciated! Thanks!!!! 🙂

when spanish speaking customers come in and speak absolutely no english. Especially because i know almost no spanish. It's impossible to communitcate. i litterally had a whole spanish family come in and just smile at me when i spoke to them. They wandered around the store for 10 minutes looking at signage and phones. then they left and just smiled as i said goodbye.

After going over my usual dialogue of plans, etc with this 80 yr old customer, we move on to going over phones. He immediately picked up the Moto Adventure, asked me what the features were of this phone. I explained the military specs, yada yada yada, and explained that it is able to withstand more extreme heat conditions than other phones. Customer then looked at me and said "what would I need a high heat resistant phone for?" I explained that I have sold a lot of them to maintence personnel for local factories, those people who spend a lot of time in high heat conditions. He then looked at me and said "Well, would having a hot body qualify as a need for this phone? I think I have a hot body..."

😳

After he left, I laughed so ...
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