Shop Talk

This Particular customer stank soo much, it made other customers leave. No, he wasn't homeless, nor he was indian..I just had my lunch, and literally i almost yacked...soo then the customer left and made my store smell like $#!t. soo i got the candles in my store that was used for decorations, lit'em and sprayed a whole bottle of lysol.. BUT..was it rude of me to tell dude he needed to put deadorant? How would you take this case of action?

"Can"t you just get rid of the rebate?"

No, No I can not just get rid of the rebate. How am I suppose to just get rid of the rebate? Its there for a reason. You want the money back fill it out yourself, stop being cheap and lazy. Am I suppose to fill it out and send it out for you? Eat the cost while i wait for it to come back? And what about when you want to return the phone because your stupid son who shouldn't even have a phone starts complaining? Are you just going to deal with it since the box has already been cut apart?

No youll complain and complain and complain till you get your way or die. So do the rebate yourself.

When we opened the doors at 8am, there was a large (read: obese) middle aged guy in a purple t-shirt and sweatpants sitting on his bike (also mostly purple) waiting for us. He rushes into the store, and starts speaking loudly and so fast it's nearly incoherent:
cust: "HIHOWYADOININEEDAPHONE!"
me: "Alright, we can definitely help you there. What are you looking for in a phone?"
c: "PURPLE!"
m: "Excuse me?"
c: "PURPLE! ITHASTOBEPURPLE!"
m: "OK, we have a couple that are purple. Are you looking for a clamshell type phone or a slider?"
c: (grabs the Rival demo off the wall) "THISONEHASPURPLEIWANTIT."

I then try to point out some of the features of the phone, such as the compact keyboard, touch-sensitive buttons. The whole time I'm...
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some one is taking a call froma guy sayin her kidnapped a lil 8yr old girl from the Hinder/nickelback concert.. WHo calls t-mobiel and tells them that.. a QA person called the cops and are trying to figure out if its true and find the guy..

because I'm an effing retard and don't know the model of my phone...
Cmon people you F****ING RIDICULOUS AND I HATE YOU!

Me: May i have the make and model of your phone?

Customer: It's that red phone, you know with the camera, the cheap one. It's really small.


OMG!

C=cux
M=me

C- i'd like to add money to the flex acct.
M- sure no problen i'd be more than happy to help you add money to the felxacct... are you using you Debit/creidt card or a T-mobile prepaid refill card?

C= a refill card..

M= ok wonderful.. ( pulling up sytem- unless talk filling dead air).... ok so whenever your ready read me your 14 pin number..

C= 1111-2222-3333-4444

M- ok? are refill card pin numbers are only 14 digits..

C= the pin number for my bank card is 1234, but im not sure why you need my pin number..

M= this is your bank card number?

c= yes. just add ten dollars to the flex acct.

M= we can only use refill cards here, i need to get you over to the refill center if you wanna use ur bedit card.

c=...
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they sen tthe cops to his house and arressted him and are gonna press charges bc he calls all kinds of places liek this adn pranks ppl

its a Felony of the 4th degree~~~creating panic in a public place..

OK so i work for an insurance company for cell phones.

Me: If your claim is approved, you will have to pay your deductible. Do you want to file your claim?

Customer: Yes.

Me: Claim approved. Deductible for you blackberry 150 or your Motorola RZAR 50 or depending on the phone. Are you paying with credit card?

Customer: what!!?? i have to pay?? what do i have insurance for??? I pay every month!

ME: (thinking: are you kidding me! i told you at the beginning of the call, and what ? you expect to get a free phone! )
What i really say: There's a deductible with the cell phone insurance Sr. It's based on your phone. You can check you Service agreement.

Does anyone know how to jailbreak a Sidekick ID if it is possible.. I need to have mine done.....

may i have your wireless number?
"it was a samsung"

do you know the make and model of the phone?
"its a motorola nokia. no, its the samsung razr strobe."

what is your relationship to the account holder?
"datz ma baby daddy."

may i have the date the incident occured?
"i bought it in june."

whats the make and model of the phone you're calling about?
"metro pcs."

may i have the best daytime or evening number where you can be reached at?
"anytime."

I really cant deal with customers coming in and talking about how they're leaving to take care of someone whos about to pass, or people that come into the store wanting texts, or something from a close one that recently passed.

1. I dont know what to say. When they start to talk about it all I can say is "I am really sorry to hear that." And I just feel Akward. I try not to say anything. I feel like I cant even say "Have a nice day ma'am" because im afraid it would end up sounding like I dont care at all.

2. It makes me sad. I know its life, but when a 60 year old women comes in mourning the loss of her soul mate, crying, it gets to me. I know being in sales I need to be ready for everything, and Im not really emotional. But I guess I...
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i'm not sure exactly where this post should go.

has anyone ever had a customer ask for a supervisor just so they could say what a good job you did?

my coworker gets these sup calls all the time and maybe its just cause i can't stand her but i think its BS.

i've had people hit on me and ask me out and thank the Lord i was born but they have never asked for a supervisor just to praise me.

just wondering if anyone else has had this experience? cause i'm thinking this girl is pushing the customers to talk to a supervisor...

comments? opinions?

First two customers of the day....

At&t bill pay....I work for vzw and my phone isn't working help me... ok I turned it back on and it works.

Gonna be a good one.

been fired or know someone that has been fired because of phonescoop? I know our managment has to know that we do this, because we dont delete the history. They never say a word though.

You know what...? Lets see if they actually read them. How about a little confession session. I'll start.

I activate new bans and migrate the existing lines to ensure the line I activate is not the add a line.

When a customer wants 4 lines and they get approved for 2. I pull it up on another computer as a work in progress, then BOOM! 2 more.

When a customer wants to use their ATT phone I will unlock it for them for a non-refundable, cash only, $50 fee. Then call ATT as the customer and get the unlock code for free.

And last but not least. Have...
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I'm so happy 🙂 today its not so busy!!! 😉

i would appreciate it if you guys could keep the posts on topic
thank you
-management

cause they're all like BLA BLA BLA

you gotta love call centers
im just out of training
i show up 15 minutes early for my shift
i wander around the enormous bay of cubicles
trying to find the guy who was supposed to be my team lead
5 minutes before im supposed to clock in, i find him
he says, "you're pedro right?"
for those of you who have read my other posts, you know i am certainly not pedro
i tell him that i am not indeed pedro, i am 😳 , and he says "oh yeah, they made some changes yesterday" (my day off) "you're supposed to be with soandso"
so i go and find soandso's team
he's not there
go back to first soandso, we'll call him Risco
risco tells me that they actually have no idea which team i am supposed to be on
so i should just grab a seat and log in
i log...
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Found a way to actually reach thru the phoneline to shake the jerk on the other end?