Shop Talk

Anything eventful happening?

Had a customer come in this morning wanting to know the lowest cost to hook up a phone.

Me: "The cheapest out the door we can do is $19.99, our least expensive prepaid phone."

Cust: "Idiot, I didn't say I wanted prepaid."

Nope, you asked least expensive OTD cost. You now no longer get service in my store. Congrats.

Has any sales rep signed up for www.thinklg.com? If so you played the Ringtone Toss game? i have played it 45 times and have never won, even though i ringed multiple phones.

our customers have been calling all year long about data charges from pic mail. so they tell us today that if you are on the everything messaging plan of any type that you can send pic mail but if you receive it that you will be charged. thats the biggest load of crap i have ever heard. what the hell is up with sprint. thats a bad hustle and there gonna lose alot of customers for that.

Just had a customer walk in.
I was looking at my monitor as he walked to the desk just finishing up a form. When I turned to say ask him if he needed help, i realized something was quite unusual. His weiner was out of his fly just a floppin in the breeze. I immediatley told him the error of his ways. He then proceeded to make a wooping noise, run out the door, across the street and I saw him go into the Krispy Cream across the street. LOL
Highlight of my life i do believe 🤤

I can not take it anymore! I want to go home! 😳

lets say I have a phone that costs my company $100. I sell it for $0 but then make $200 in commissions. customer cancels service within 6 months and I get a chargeback $300 because they didnt return the phone.

my company is pulling this crap on me and i think its bullshit.

If you come in 20 minutes before close, I will not help you. I will not speak with you. I will not answer your inane questions or entertain your stupid ideas about setting up family plans/terminating lines/switching carriers. I will hate you.

ME; Do you still have the phone..

CX: (with an attitude)Im talking from it right now.

"right like i have a camera here looking at your dumb A$$"

......stupid..

So you answer it. Then they ask you the same question and get the same answer. Then they say they want a solution and ask the same question and get the same answer. Comprehension is the word of the day.

btw the question was: What phone do you recommend with a full keyboard for texting, bluetooth, and good reception?

😳

I am in desperate need of an answer, well a few answers. First, I know that Sprint to Home/Office is $5/month, but is that per line or per family plan? I am asking in regard to a 7 line deal, with two family plans and all phones need to have the feature added on to call an office number with unlimited usage. Please help!

CSR1: Your card was declined, would you like to try another card?
CX: What do you mean my card was declined?
CRS1: What I mean is that ur BROKE a$$ has no money in the bank!

CSR1: Do you still have the phone?
CX: yes, I am talking to you from it right now!
CSR1: I did not ask you ALL of that you DUMB A$$

CSR1:Has the phn been exposed to any liquid?
CX: I dont know...
CSR1: How the hell do you not know? it's your freaking phone...you idiot!

CSR1: Do you have an alternate number where you may be reached?
CX: No, I am at the metro store right now.
CSR1: I asked for an alternate number, not ur current location!

CRS1: Your deductable is $___, how would you like to make this payment?
CX: DEDUCTABLE?! No, I have insurance!You m...
(continues)

Anybody have any stupid customer's today? If so, please share! I had a lady say she has to hold her phone up to her ear to hear the other party talk.. 😕

and I tell you "I'm sorry I can hardly hear you" that doesnt mean just talk lower!!!! DAMN MORONS!!!!!!!! 😡

i love working nights, but it seems like there aren't many people up and about at these hours...

🤣

i just got a cust. calling in because she was having some issues accessing her voicemail, call went sort of like this:

her: 😡 i can't access my voice mail it tells me some weird message that i can hardly hear

me: ok... 😁 i'll be more than happy to check that for you (i go into the account and activate the feature)

her: 🙄 (she keeps blahbing about how her daughter tried helping her and how the service suck)

me: 😉 ok go ahead and turn your phone off and on please

her: how do i turn this thing off!!!

me: just press the red button and it should turn off 😉

her: oh 😲 there it goes, (continues blahbing)

me: ok now just to check its working could you please access your voicemail 🙂

her: ...
(continues)

ok with my company when a person does not know the make and model of the phone and want to do a little research before they before they agree to get the phoe we give them phoonescoop to check out the phones what if a customer actually decide to read the forums and read how talk about them 😕 do you think we will get in trouble 👀

cuz I totally yelled at the customer cuz she was being mean...she was more polite after I placed her on hold w/out telling her though. 😈

have you ever gotten a call at work and the customer on the line was someone you knew personally? i just had a call that it wa a guy i was good friends with in high school... he didn't recognize my voice or anything but since i saw all his acct info i knew it was him. i didn't say anything though. what is your all's reactions to a situation like that if you've ever had one?

ME: may ii have the wireless number youre calling about?

CX: what.

Me: may i have the number youre having problems with.

Cx. 345....

i wait...

no response..

Me:345.. and the rest go on

CX: 345-529....

I wait...

(i know its going to be a long day)