Shop Talk

Mine is definitely
So when it says this data plan is required does that mean I have to get it?

soemtimes they even say the dumbest statement of all...

When it says requires data pack does that mean it's required to have the data pack?

I hear this at least 10 times a day on my chats.

one more effing person walk into this store and say "do you sell phones here?", i am going to kill them. really? you just walked into a store that clearly has Verizon plastered all over it and phones sitting around everywhere and you have to ask if we sell phones? what do you think we do here? sit on our butts and look pretty? gah...

be able to get this online discount in the stores??? Hello???

Me: I am sorry sir. I assumed that question was rhetorical.




My chat experience was surveyed by the customer as poor.

Customer "You guys are all one big monopoly and thats why I'm never going to buy a cell phone"

Me, "Sir, there are over a dozen carriers in the US alone I can assure you, we are not a monopoly"

Customer "Well you're all a bunch of rip-offs. I can't believe you want 40.00 a month! F**** a**holes..."

Why is it that people think they can walk up to your kiosk/store and spout profanities at you? WTF????

The other day i had to go to the bathroom, so i went into an aux, went into the bathroom, not even a minute later a manager comes in and yells my name 😲 , i was like "WHAT" and they had asked if i was in there 🤤 , i had told them i was. Then when i came out i got a lecture about break times, i told this manager next time i have to go im gonna use a trash can then, The manager looked me straight in the face and said "well you do what you have to do"........ 😲 👀 😳

bill to account?

Customer chats in saying she just paid her $435 bill that was WAY over due and wants to know why she can't bill to account. She says she's been a loyal customer and deserves the same privilages everyone else gets. Most people can't bill to account... 👿

This guy made me mad because he was saying how he wanted to go have dinner. And I was thinking I would love to leave so I could go eat mexican.

When we have a que of calls then people complain about how long thay have to wait.

I want to say if your effing time is so effing importand why don't you effing call back when you have more the you mother effer? 🤣

I don't know why I remember this now, of all times... but a long time ago, before I ever worked for the evil cell phone company I had AT&T (still do, love my iPhone... but I digress)

I recieved a phone call one evening from a girl who at first refused to tell me who she was, she said she had talked to me earlier and thought my voice was cute.

yeah, she worked for AT&T customer care down in luisianna. we exchanged myspace pages (mysace was popular back then) and I don't think we ever talked again.

Have any of you guys ever stalked someone you talked to on the phone?????? just curious, it happened to me!

cust: i went to china & i wasn't able to use my phone there one time & i want to be credited for the time that i wasn't able to call out.


me: i'm sorry sir but china is not in our coverage area & i am not permitted to credit airtime for an international location.

cust: well why not? my phone was working just fine before i went to china & mine was the only one out of millions that wasn't working!

me: as i stated before sir, that's not our coverage area. we're not responsible for another country's network & your inability to place calls while you're there. there may have been issues with their coverage at the time that you were trying to use your phone but that's a guesstimation as again that is not our network!

cust: but i had ...
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how is the famous little custies doing today with everyone 🤣

custy: if i argue will they take away the required 10 data package?


no, and i do not want to argue with you either!! 🤨 this goes to all the customers who want to argue with me. i just want to tell you that i point blank: do not want to argue with you. RAGE.

STOP calling me expecting me to kiss your ashy kneecaps! 👿 i told you about our better plans that give you more bang for your buck, and will be SAVING you money! i told you that you don't need to renew a contract to change your plan. DON'T tell me that our offers aren't good enough! I CAN SEE HOW YOU USE YOUR PHONE EVERY MONTH, THE CHANGE WOULD HAVE BEEN PERFECT FOR YOU!!!! 👿 ......don't start complaining when i get to my closing about how you want a cheaper price, and that AT&T has roll over mins! So what if they have roll over mins, I DON'T GIVE A FUUUUUUUUDGE!!! 😡 you can take your want-to-be-threatening-someone assets over to AT&T! i'll transfer you to account services! if you want a cheaper plan, JUST CHANGE YOUR PLAN AN...
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Me: Thank you for calling ***** and how can I help you?

SCREAMING CUSTY: #*@(#@ I am not talking to you! Who was I just talking to? Why was I transferred to you?

Me: I don't know, but, what's your problem and how can I help you?

STILL SCREAMING CUSTY: @(@)*(#@@ I want a supervisor! I am not telling you!

Me: I would really like to help you, so please if you could tell me your problem I will do everything that I can to help.

CONTINUED SCREAMING: @^&(*!@*@&*& I WANT A SUPERVISOR!

Me: I want to be honest with you. Today is my last day. I am going to hang-up on you and I want you to call back when you can speak like a rational human being and then maybe someone then will help you.

Click

Rumors are about in my center that soon Sprint policy for the call centers will be if a customer calls in saying that a store told them the activation fee will be waived that it needs to be waived.

If that is the case, I'm going to recommend to all customers to go to a store to get the new phone (or upgrade) and call in and request the activation be waived claiming a store rep told them it would be. Maybe the policy will either be rethought or they'll get rid of the activation fee altogether. Either way, it will be great fun when the care reps get blocked from doing adjustments because of all the activation fees being waived.

"And my acct has been disconnected, but its not because I didn't pay my phone bill. It's because I filed an insurance claim but I didn't pay the deductable, so you guys cut my phone off."


"Well ma'am, your going to have to pay your bill and have an active acct, before we can complete your claim. We, as the insurance company, do not have access to your acct to disconnect it. It was most likely disconnected due to non payment."

"No, they wouldn't have disconnected my phone if I didn't pay the bill, they would have suspended it."

B*tch you don't have tmobile u have MetroPcs, its prepaid, no pay, no service. Pls get off my phone.

Really?

You stupid arrogent twit, of course you have to pay taxes! Every one of us gets screwed by the government, why should you be different? Call you congressman, your senater, your ANYTHING but if you have a complaint about taxes don't call your cell phone company!!!

"you guys are ripping me off, you lied to me!"

Of course we are trying to rip you off, thats why we are giving you a $450.00 dollar phone FOR FREE. We told you $80.00 a month PLUS TAX, Which means the GOVERNMENT, not us, is going to finish off the job by charging you upwards of 18% I don't see the gas station giving you a free or discounted car, or your cable company giving you a free or discounted TV and yet they charge the SAME AMOUNT (if not more in the case o...
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So we just had a guy taking pictures of people's desks that had food or beverage on it. Apparently it'll be used to write people up.

Freaking disgusting.

If you treat your employees like this, what does that say about you as an employer? Do you feel any shame packing a DSLR around and taking pictures of people working?

So sick of this place.

must I wait 45 mins to do a credit eval. 👿

Just had a guy say that when he holds a phone to his head his eye will twitch and his head goes numb after a while. I suggested a bluetooth or to get rid of the cell phone.

I've heard of this as a cell phone allergy, but that doctors say its B.S.

I really wanted to say that but who knows, guess we'll see.