Shop Talk

cust: is the iphone simple to use?
Me: The I in iphone stands for simple.

(I = idiot) But I do get to say that alot.


also who the hell says (custs do all the time), "I want an iphone. Can I see one?" or "How much are they?"

Really you've never 'seen' an iphone, and you don't know they are the 'same price' period?

Cust calls in..." I'm vacationing in Hawaii and want to make sure that's in the united states and covered by my plan."

Me: ....silence....Yes sir, for decades now Hawaii has been a part of the US. Your plan covers the entire united states.

Me: *sigh, gun barrel in mouth*

but i dont want to pay anything or get a contract."

um sure why not! att values ur three months with us soo much that here is a free iphone!

bahahha riiight. lol

this custy wanted a new phone. a new "non cheap" phone for free with no contract becuase his messed up. and he has warrenty but doesnt want the same one. wont buy any phones for discounts. . . dead end call.. lol 🙄

written wrning today for being late in April, on the 1st, 9th, 20th, 26th and the 28th...

👀 a whole lot of BS, blah blah blah...then they said if i continue, it was lead me to termination 😲 😳 ☹️


ever got any warnings b4?

(after long irate convo about his phone dropped in the toilet: now deescalted and joking)

Cust: ok fine, ill agree to another contract i just need a new phone

Me: ok, I can see about another phone for you. any in particular u were looking for?

Cust: Moto Tundra

Me: Ok, I do you have to advise you of the new expectaion policy:

5.)We(the carriers) do not give you a free phone when you(the customer)break it due to improper handling by you (the customer), if you call in to our customer rep and complain that you deserve a free phone,because you have been with the us(the carrier) for xxx amount of years we (the carrier) are entitled to charge you full retail price, with a 2 year agreement and you have to carry ALL of features for on...
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in the GA call center!! WOOOOOOOOOOOO!! hows every1 doin lol 🤣

hi. haha so do u like sitting so far away!!? i miss my no credit giving april.. lol

so this call center requested OT between 8-12am and for what>? no new releases came out.. that we know of. and of course we are informed about any new releases possibly a week after it is released. and thats if we are lucky. and why is that! it just makes us look like dumb as*'s! i under stand they dont want us to leak information but com'on! geesh! but atleast we have availability. does any one out there know about any new releases for att? phones plans? becuase unless u tell me whats going on. this company wont untill a week after!

Cust: i want to activate a new phone.

Agent: could you plz hit *#06# on your phone for the imei number?

Cust: What area code do i dial with that? 👀 😲 😳 😕

If you cant show the initiative of calling before an international trip or if you for some odd reason cant dail the short codes (that I might add come preloaded onto your device) to check for minutes or messaging usage then any additional overage charges are VALID by me. I hope if you have issues such as overages and you happen to just happen to reach me on the line I will basically burn the word VALID into your head and yes i hope you change carriers it doesnt effect me what company youre on or switch to 🙂 by all means get a prepaid phone and safe the rest of us a hassle. Just another rant about customers who are too stupid and too unself sufficient to have a cell phone.
signed
Your...
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so this lady...is all upset that her calls keep droppin. "i've had at&t since it was cingular & i'll tell you, the coverage was so much better when you guys were cingular!!"

first off...there was no changin of hands people, just a name change!! at&t couldn't make up their minds who they wanted to be..ergo the flip floppin of names!!

so i'm lookin in the mti map tool, she's in an almost white area...she gets moderate coverage, which means she will experience dropped calls & she has five towers 10 miles out from her house, three of which are havin issues. the last putz tells her that the towers should have been fixed at 2:31am her time. so tell me houdini? where did you get that info? cause i never get an etr just a guesstimation, even ...
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Why can I not send customers a link to Websters Dictonary Online to the entery giving the definition of Required.
I knew what that word meant in third grade.

I feel that if I can provide proof to my super that it is warranted that I should have the autnority to say/ask the customer "are you ****tin me" at least three times per shift.

Additionally I also feel that I it should be procedure to start every chat with asking the customer their age, credit score and iq level.

What more do you want me to do..your phone is damaged,i can't give a free iphone...so stop trying to get me to do it.grrrrrrrr not much i can do to replace your device. 👿 🤨 ok i am better now.lol

Cust: Hi, I cant remove the back cover off my phone.

Me:..........

(after going over his cancellation story)
Cust: Im trying to see the moto 330 on your page and its not coming up. I'm looking to cancel service and yall want to give me a phone and i cant find it

Me: ok ill be glad to assist you with that sir, are you on the att web page?

Cust: Yes

Me: Ok which page are you on?

Cust: it says... Contact Us~ Search~

Me: ok under that u should see a long orange bar across the screen

Cust: I dont see it.

Me: ok, if you could for me; type in your adress bar "www.att.com" and tell me what you see when the page loads

(silence for 2min)

Cust: Hello?

Me: Yes sir is the page loaded?

Cust: its been loaded

Me: ok and what do you happen to see?

Cust: Online account manager

Me: a...
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I have signed up for 45 hours of overtime this week.
Today is day one.
Wish me luck.

1) Make it so that anyone that comes to work with just a shirt and shoes on only (means no bras for women) gets 4x their normal hourly wage (if paid hourly)
2) Make it so that anyone that comes to work nekkid gets 2x their normal hourly wage (if paid hourly)
3) Make it so that anyone that does all of their calls in pig latin (for the entire call, and every word of the call) gets 3x their normal hourly wage (blah blah)
4) Make it so that anyone that does all of their calls in goose latin (again entire call, every word) gets 6x their normal wage
5) Any person that successfully and validly transfers 100% of their calls gets a 1,000.00 bonus - requires all calls for an entire pay period to get this bonus.
6) Any employee that complies with ...
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Cust: I want to know why my bill is so high

Me: ok ill be glad to assist you with that, I notice you have Horoscope Alerts on your line as a subscription for 9.99/mon

Cust: wth?! i never signed up for that!

Me: I do understand ma'am, looking at your prev bills, its been charging you since Nov 2009

Cust: oh wow, that really sucks... ok well can you just leave the charges there but cancel the subscription? (WHAT?!?!?)

Me: Excuse me ma'am? (i was in shock)

Cust: Well, usually i go up to the store kiosk and just pay what i see on the machine. I do Recieve the bill every month and it was my choice not to look at it. So I'll accept the charges, but no (she laughs), i dnt want the subscription

Me: Ma'am honestly that touches me...
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What is the name of your union and could I get a contact PTN. I'd like to get something going where I work.