Shop Talk

🤣 🤣 🤣 startin 06/01/2010 all new contracts with at&t, including upgrades on or after that date, for all smartphone devices will experience a $350.00 early termination fee! KAPOW how ya like them apples!! 🤣 🤣 🤣 omg, i think i'm gonna tear for joy 🤣

Me: Thank you for calling *Company* if I could get the wireless number you're calling about?

Cust: I don't have an account with you, and I just bought a phone that I need the unlock code for. The previous owner locked it and I need that code.

Me: I would not have access to that. You would need to get that from the prior owner or go to a service and repair center to get it unlocked.

Cust: So what is the code to unlock the phone?

Me: Again, I would not have access to that. You

Cust: You don't need to be an @$$hole about it. That's why I hate calling customer service. They are always just a bunch of @$$holes. *click*

I wasn't told about the change in forums on phone scoop. I think I deserve a 150% credit of my time invested in the mutual entertainment of all the phone scoopers. Can you do this or do I need to talk to rich? I'm certain rich wants to keep me as a phone scooper providing entertainment to all the wonderful people out there and doesn't want to lose me, but I'll go to some other forum if I don't get what I want. Hello are you there? Stop interrupting me. I'm talking now and I don't want anyone to talk over me. So where is my credit?

I am a sales guy, actually working in a situation where I cannot hang up on customers or accidentally "disconnect" them.

It pisses me off, and I read it every time I get onto this forum, the completely condescending attitude you people have toward the customers at the call centers.

is there ever a reason to charge a customer 100+ dollars in overages when unlimited plans for texting are, at most 10.00 a month? really? Even if it IS their fault why would we do that? Especially if they have paid their bill on time since the very first day they became a customer!

This is amazing. I can't believe we treat people the way we treat them over the phone.

You guys really need to start putting yourselves in the customers shoes. A lot of y...
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WOOT WOOT 😁

THAT IS ALL.... 👀

🙂 First I am not psychic. I cannot see the price of a phone in 2012. Or any furure pricing of anything for that matter if I could I would use my ability to get the local lottery numbers. 2nd. I work in the ordering department for upgrades and new lines of services. Not customer care, Asurion or any of that. So when you come on my chat, do not ask me if I can see what your pricing is for insurance. I am only order based, nothing else. My greeting states, "How may I assist you in the ordering department today?" I do not care if you leave a long 3 page freaking paragraph about how I could not see into your account. And say I am a bad rep, because of it. I cannot check to see if you have insurance. If you would have called the correct part of ...
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WTF don't you customer understand about a REQUIRED data feature being REQUIRED?

That is all...but seriously, wtf? 😳

*Just a thought out scenario*

Cust: OMG AT&T CANT HELP ME WITH MY BILL, CANT GET ME A NEW PHONE FOR MY SERVICES, CANT DO S***!

Rep: I do understand you frustration, would you like to lower your plan?

Cust: WTF IS WRONG WITH YOU!? I HAVE CANDIAN ROAMING CHARGES AND IM IN NEW YORK!

Rep: ok, I'll be glad to assist you with that, would you like to switch to our Canadian plan?

Cust: Your Stupid

Rep: I'm Sorry you feel that way, I do see your on the 550 rate plan, you can make that canadian for about +$20/month

Cust: *Click*
**CALL BACK!!**
Rep: Hello this is (Name Here) from at&t, im afraid we were disconnect?

Cust: Yea i hung up on you

Rep: Oh well thats ok, Have I resolved your issue today?

Cust: Hell no **Click*...
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There was a scene in the movie boiler room that I'm reminded of daily.

The main character(who later rocked as Ralph on My Name is Earl) was on the phone with a news paper salesman. There was an offer for new customers only which prompted the comment "so existing customers are getting ****ed, I'm ok with that"

That always makes me laugh when a customer calls because the website isn't letting them upgrade to a refurb phone(apparently only for new customers) or is waiving the activation fee whenever we can't touch the upgrade fees, etc...

I hope you all have a good day today. 😁

"Thank you for calling AT&T about your WIRELESS service," that didn't clue you in that you hadn't reached the landline dept and should stop giving me your home number when I ask for your WIRELESS number?

*FACEPALM*

I hate Mondays. 👿

to take a shot w/ me? 🤣

you dont mind if its back to back calls because you are that bored.

I asked for your "Fireless" number. That makes sense.

Anyone under the age of 60 still use checks? No I am not taking a check for $10 from you.

a huge thread titled "Really guys? Is this how we do things? " by justfinethanku

Now, i do feel what hes saying. but at the same time. 94% of the call center reps go stricly by the book. 5% goes above and beyond for the customer, and 1% really are bad customer service reps. Me personally, i love to give out adjustments. If youve never had a history of adjustments, first time getting into txt something like that then yea, $157.73 is gona get taken care of w/ a proper way of preventing to happen

BUT! If you call in raging upset that you have $75+ of usage charges that youve been having for 7 monthes that u want all of it reimbursed for because you never want to pick up your bill and LOOK "LLOOOOOOOOKKKKKKKKKK" at it, thats not our fault....
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😳

So I have been trying to be more nice on my calls, not that I am mean in any way, but most of the time i fix your issue you get off my phone, i don't care to hear about your kids or your mom or why your old lady cheated on you.... your issue not mine, look mms is working bye bye.

So today what seemed like a nice lady was transferred from a total ass-hat tier 1 rep. I though ok here this can't be bad, so I made the fatal mistake of asking "How is your wonderful Sunday going?" In a total jakel/hyde moment the woman turned to in bread satan reborn and informed me that while talking to the last rep for over 1 hr one of her new baby kittens had died, that the kitten had been bleeding from its behind and that mommy dearest had attacked a...
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1. What does your screen name mean?

2. Who are you, it's driving me nuts? I know who scootypuff is, I know who ads is, but I don't know who you are. You must be on one of the night teams since you are still replying to my threads. Give me a hint, pleeeeeeease. 😁

pushes red international button (0)

ok don't forget to power cycle

*click*


🤣 🤣 🤣

Me: Hello. Thank you for visiting our chat service. May I help you with your order today?

Customer X : well...do you have access to my acct?

Me: I don't no.

Customer X: huh?.......either u do or u do NOT?

Me: I don't no.

Customer X: is my account status available to u?

Customer X: can u find me someone whos qualified to answer simple questions?

Me: Customer X, I'm not sure if it makes you feel better to talk down to people who are trying to do their job but I would love to help you if you will give me a chance.

Me: What exactly are you looking for today?

Customer X: never mind ill call verizon and let them know how pathetic their "chat session" staff is

Me: You're the reason I love my job Customer X.

Custom...
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