Shop Talk

I think I have a solution that the carriers/manufacturers should do. Persons who do everything buy phones online, the others come in to the store. So the store should sell the dumb phones and expect all the old ppl, lazy and slow, effectively this will dwindle as the older non-computer generation die off.

Thus eventually the store's will go the way of home service and eventually only a few brick and mortars will remain.

Because my credit card has been declined on 5 seperate occasions with 5 different reps and your over the phone payment center!!!

STUPID STUPID STUPID!!!!

I cannot stand when a customer calls in and we have to walk through s set up wizard of some sort and they always ask...it says I need to accept the terms and conditions...what do I do? WHAT DO YOU THINK YOU SHOULD DO? really? then they ask should I click next...no just stare at your computer until it magically fixes itself...aaahhhh

Good Lord. This night will NEVER end.

customers that play the race card when it comes to fees (like activation or upgrade) or prorated charges. by playing the race card it's either they're being charged that because they are a minority OR we won't credit it because they are a minority.

It's that time of year again: The weather is getting warmer, Apple's (Nasdaq: AAPL - News) annual Worldwide Developers Conference is just around the corner, and rumors about the iPhone coming to Verizon (NYSE: VZ - News) are sprouting up.

Don't believe it, Verizon fans. It's unlikely that Steve Jobs will announce a Verizon tie-up when he gets on stage at the WWDC event on June 7.

The rumors have been swirling around for years because an Apple-Verizon partnership seems to make sense for both parties.

The top reason consumers who are in the market for an iPhone decide to pass is AT&T's (NYSE: T - News) 3G network problems, which are notorious in New York and San Francisco, according to a CFI Group study. Meanwhile, Verizon has built u...
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But you should have to pass a goddamn verbal English test before you set up any kind of telephone or cell account!!!

...you do not need to have ringback tones.

And I hate my call center. I would cheerfully burn it to the ground and pee on the ashes. 😈

Just felt like sharing. 😛

Mr. Patenaude,



In all my years of management I have not received a more heartfelt kudos than I did today for one of your agents. Briefly let me relay the situation. Ms. Margaret Smith of Huntsville, AR called in because she was not getting service on her phone last night. Tiffany Sligh was the agent that assisted her with her issue. Ms. Smith went on to say that she needed the phone working because she talks to her Grandfather every evening because he has been seriously ill. Tiffany was so helpful in getting her service restored to working order that she was able to talk to him last night at about 9PM. At 4AM this morning he passed away. A tearful Ms. Smith wanted to relate that what Tiffany did was extremely important to her,...
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We've apparently been down-scripting since 7:30 this morning. I just need it to last 8 more hours.

This lady called in wanting to upgrade to the Refurb BB 9700 and wanted online pricing. I advised her that we do not carry that phone over the phone, we do not match web pricing, and that she would have to order it online. Customer asked to speak with my supervisor so he can make her the phone and send it out to her.....

got to play with an EVO today all I can say is WOW !! 😎

charges are not going to be waived. they are valid due to you being a stupid parent. don't ever come to someone demanding a credit because YOUR kid, YOUR RESPONSIBILITY, got you charged for these downloads. screw you and burn in hell.

The person sitting next to me works in our emails dept. He recieved the following letter today.

Subject Sad News!!!

"I'm writing this with tears in my eyes, I'm sorry for this odd request because it might get to you too urgent but it's because of the situation of things right now, I'm stuck in london United Kingdom right now, I came down here on vacation, I was robbed, worse of it was that bags, cash, cards and my cell phone were stolen off of me at GUN POINT, so I only have access to my emails, it was such a crazy and brutal experience for me and i was hurt on my right hand, but I'm glad I still have my life. I need help flying home, the authorities are not being 100% supportive, I have been to the embassy and the police here in londo...
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that working with a carrier meant you can get awesome discounts on your new phone purchase. 🙄

Another customer with the same old BS. Just for clarification. Can anyone on any network carrier here see any of the phones that will be out in 2012? I have gotten this question about 10 times in the past 2 hours. And if you have that magical crystal ball please let me use the dang thing. 🙂


And had a little 8 year old kid playing on my chat asking if I would do a porn with him. 🤨

On top of that parents out there beat your kids for nonsense like that. 🤣

Only to cut me off 2 syllables into answering to deliver another 5 minute diatribe, rinse and repeat until they finally ask for a sup?

The rules, folks: you talk, I stop. I've got no control over it.

They just keep coming and coming, and they don't STOP! MAKE IT STOP!

Seriously, longest wait between calls today has been a minute and a half. Most of the day they've been coming one after the other nonstop.

STOP THE INSANITY!

i want all of you shmucks to call in & say you weren't told about any of the charges, i don't care what the charge is...proration, upgrade fees, activation, tobr? anything, when you call AT&T so i can give you $250.00...i figure if i do that 50 calls a day? hmmmm...thats what? 12500 a day? 375,000 a month? yeah, that sounds about right!!

😈 😈 😈

😈