Shop Talk

And I know you don't know what a browser is, and I apologize that you're so "durn" frustrated, but lady, learn to use your computer before trying to get online, and please note that the date is 2010, and AOL is extremely 1996.

*head smashing into monitor glass*

09:58:23] me: I'd be happy to answer your questions today.
[09:58:30] Sharon: I just asked it.
[09:58:45] me: And I am saying I'd be happy to answer it.


🤨 🤣

This day has been almost but not quite completely unlike hell.

I picked the wwrong week to stop sniffing glue.

09:43:14] Zack: If you sign a contract what if you lose your job how will you pay.
[09:43:47] me: I guess you would want to find another job.



🤣 🤣 🤣 🤣 🤣 🤣 🤣

NOW U WANT TO UPGRADE TO AN IPHONE AND GRANDFATHER YOURSELF INTO IT BEFORE U GET AN IPHONE AFTER MONDAY?!

THEN GET MAD AT ME WHEN U CANT SAYING YOUR A "FAITHFUL IPHONE USER" WITH YOUR BUSTED ORIG. IPHONE?! NO! STICK WITH IT OR GET AN IPHONE 3GS (no more 8g 3g's lol) TOMORROW!!!


SA?WE$%Y(A#W$JYO#W*$NHY(AYE%$HN*()WA#%NY$%MUW M%UHSE%HWS$ME%A#$*ONHAO(#%(EJIOFKDHBOIJA()@#$ IY@M#$YOPJSAWER()AIOEJHY(Q#)$Y HA#$Y()NHAEW$)%NHYOOAENIRYHOIAEN$%YKOJA%KNUHY AE$%YIJOEA


A whole new data plan issue to pick at me >.>

👿

old lady on prepaid...

cust: If I go to wal-mart can I get the phone cheaper and come here to have you set it up?

me: Well I'm not going to tell you to go somewhere else and buy it, then bring it to me for help. I work on commission, I get paid when I sell you something. I will not tell you to go somewhere else and come back here for help.

cust: oh well the lady on the phone said I could get it cheaper at wal-mart.


I'm sure that cust care didn't want her to go to wal-mart and buy it, then come here for help. I just don't understand this mentality of buy it from a useless location, and then take it somewhere that does the same thing for help.

btw she left in her brand new cadillac dts that still had paper tags, as per usual....
(continues)

if these customer don't stop being such smart@asses i'm never going to end with decent surveys. 👿

"i don't want the data plan"
"okay! what features would you like in a phone?"
"i would like blahblahblah email blahblah just no data plan"
"okay, however the data plan is internet/email"
"but id on't want the data plan, i just want email"
"i understand, however... when you access your email on your computer, you have to be connected to the internet, correct?"
"yes"
"it's the same for the phone" 🤨

Wow...

19:50:36] me: Thank you, Tom.
[19:50:44] Tom: thx for the help Nickie
[19:50:55] me: It's my pleasure!
[19:51:03] Tom: you should go into sales
[19:51:04] Tom: 🙂
[19:51:30] me: I appreciate it. Are you finding everything okay?


I'm IN sales....selling you phones and accessories? 🤣 🤨

have i really spent the last twenty minutes trying to teach this guy how to copy and paste a number from our chat? 🤨

So I print out some brand new coupons, I'm excited about them... life is looking good and the things are damn near still hot off the press.

Walk out into the mall to hand one to a lady, she's getting the very first one! I say "M'am, have a coupon"

Immediatly, with a scowl on her face she turns to me and say's "no son, I already have one"






I bet you she goes to church every single Sunday.

I just had the most amazing conversation in person with a guy. After awhile I was beginning to think "Is he screwing with me?". I know we have all had this feeling before.

For example:
Me: What is your phone number?
Cx: 654XXXX
Me: I'm sorry thats not pulling up, whats the area code?
Cx: "Cust names a Small town"
Me: Where is that?
Cx: Your not from texas are you?
Me: Yeah been here all my life, have family from El Paso to Wichita Falls to Corpus, lived everywhere from Waco to Fort Worth.
Cx: Oh well that towns in the Big Bend area.
Me: OK so thats west texas.....whats your area code?

I googled it, the town has a population of 100 and its not on any major road.

The entire conversation was like this, no direct answer...
(continues)

att has added the tiered data plans but says free wi-fi. They will be pushing femtocells more and more as well. The super users will be searching and using wifi for data and voice.

For me its akin to being tied down like POTS, not quite but it is area specific.

So we're doing shift bids tomorrow which take effect in 2 weeks. Ranking is 30% tenure and 70% stats(the ones that don't matter though).

Although I have been fairly consistant in being top 3 or 4 in my team for sales, a QA average that stays around 90%(pretty high for this place), and schedule compliance towards the top for the whole place, I'm 165 of 166.


When I asked for clarification I was told the ranking was done for the stats ending March 18. That covers the first week and a half I was on the phone when my stats didn't even show up in the system.



Yup, I'm moving on very soon.

@#$% the Lakers!!! Bring that $hit back to Boston! 😈

Furl22 yeah i work for ACS.

I can control my IR, well to a certain extent at the least. But I only got one no this whole year. I've always got good IR scores.

okay so this is retarted. iphones and smartphones no longer have a unlimited data plan with att any more, starting june 7th. you have a choice between 200mb for 15.00 and 10gb for 25.00. this is what customers asked for. they didnt want to pay for data plans when they didnt use it "at all" so here are your options. and hey. if u use it alot. ur screwed! becuase u can now have overage charges. which is so wrong. . . we had to tell cst that smartphones are data based phones. they update by them selves to work properly for you. they constantly access data by itself. we said this to make the cst feel just a tiny bit better about a unl data plan. and now they are limited when they think there phone accesses data by itself? so wrong. im just wait...
(continues)

cst: why is my bill so high every month?

me: i see that you have downloads on two of your lines.

cst: i thought those were one time charges.

me: you can unsubscribe to them in your online account.

cst: wait..are those downlds on # xxx-xxxx?

me: yes

cst: you know what? that phone was stolen. i had lost it in the house for like a day. i didn't want to call and alarm you guys. then i found it. but it's stolen now.

me: (in believable voice) i'm sorry to hear that. would you like for me to restict usage on the phone?

cst: yeah. and i'm gonna need a replacement phone for that line.

me: no problem. i can connect you to asurion. (me saying some other random stuff i am required to say.)

cst: so when is the upgrade ...
(continues)

Cust called JUST to ask me what kind of phone she has. 😲 😳 🙄 Thought this might be a precursor to her buying something else, but that was all she wanted. Coworkers said I should have just made something up.

"So ma'am, I see here that you currently own the LG Douchebag (it was a blackberry)." 🤣

So what's wrong with you that you don't recognize a blackberry? 🙄