Shop Talk

It kind of sounds like you need to move on to another career choice.

😁

why do customers panic if they get dropped calls every NOW & THEN? seriously?

customer: is there an outage in my area?

me: are you at 1234 abc rd?

customer: yes

me: i don't see an outage in your area sir

customer: well i wasn't at my home addy i was at 12345 10 miles away from my house rd

me: sir, i don't see any indication that there is an outage anywhere in the vicinity of your home addy

customer: i told you i wasn't at my house, i was at 12345 10 miles away from my house rd!!

me: SIR & what i SAID was that i didn't see any type of outage anywhere NEAR your house!! 12345 is 10 miles away from your house & that is very NEAR your house, therefore, when i said that i didn't see an outage anywhere in the vicinity of ...
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Why is it old people call in with an issue or a question that should be resolved within 5 minutes and then they spend an hour and a half telling you their life story? Look lady I don't have time to gab about your denture adhesive and why you're on a limited income. I don't really care what you want to talk about just tell me your issue and stfu!

i really hate when cust gets this attitude and say things like this. anyone else have a hate of the cust lol 🤨

I am pretty sure most customers have eaten them as kids

I got a call today and the guy straight out said...I am on drugs I just want you to know up front and I am frustrated, I don't even want to talk about what god did to me...and let me tell you, I did confirm he was on drugs man people need to set down the crack pipe!

Customer: i want to upgrade my line to an iphone, im at the store right now and theyre telling me i cant.

me: hmm well im sorry to inform you but your not eligible until 12/10. But your eligible for an early iphone upgrade.

cust: no! i want my iphone now at the full discount and dont try to bs me!

me: im sorry but thats not possible, like i was saying we can ...

cust: no!! i want to cancel right now! get me over to cancellations!

me: Im sorry but my cancellations dpt is closed BUUUUUT ill be more than happy to cancel your lines myself! 😉

sooo theres an ETF for $150 on both lines, well make the cancellatoin effective today..

cust:........click.


me: 😈 😈 😈 😈 🤣 🤣 :...
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That will be all. 😁

1st Call

Cust: my phone cant make or receive calls so I want you guys to fix it for me.

me: ok sure no prob, do you have the device available with you?

Cust: no.

Me: .....................



2nd Call


Cust: I want to get a new phone and order over the phone.

Me: sure ill be more than happy to assist you.
Which phone would you like?

Cust: IDK

Me: ...........have you seen any of our phones???

Cust: No.

Me: .............

I'm just curious. I mean, hypothetically speaking what would happen if you were working in a store location and a severely annoying customer was constantly harrassing you about getting an upgrade early because their phone fell in water and they refused to put insurance on it and now you are an evil company who is purposely trying to suck all of the money out of everyone who subscribes to your service and you accidentally hit them over and over again in the head with a shovel you found in the supply room?


And what if your manager saw you do it and is now hiding in the supply room with the door locked because he is afraid you will do the same thing to him, not because he witnessed what happened, but because he scheduled you to work on eve...
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I talk to about 60 retarded people everyday I work four days a week, so 60*4=240 retarded people every week then 240*3weeks=720 restarded people in a month and so on. It amazes me that I don't run into more people outside of work that call in so that I can tell them to shoot themselves in the face in order to better the population. 👿

20:53:32] 🙂 : Hello. Thank you for visiting our chat service. May I help you with your order today?
[20:54:31] LISA: The phone has been damaged....what are the options for replacement?
[20:54:47] 🙂 : I'd be happy to help you with your replacement options.
[20:54:59] 🙂 : Did the phone have insurance or do you have an upgrade on any line?
[20:56:03] LISA: i thought we had insurance on this phone only don't know your upgrade policies
[20:57:08] 😈 : If you have insurance on the phone then they can send you a replacement if you call customer care.
[20:57:20] LISA: if not?
[20:57:48] 😈 : Then you can ask them if any of your lines have an upgrade you can use to get the line a new phone.
[20:58:12] LISA: So you can no...
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I want to make the world aware of how bad it is working at ACS on the Sprint project in Portland, OR. There's a new policy that gives you an idea of what we deal with. We work under an "ABC" or Activity Based Compensation system, which is effectively a stacked-deck piece rate system, or pay per call.

At first, this seems innocent enough when you read the new policy. Remember that we are not being paid for the outbound calls we make, and are not getting an opportunity to take inbound calls for money while we are effectively acting as outbound Telesales.

First, the policy, then my comments.

This is an anonymous, throwaway account. I will not be responding to any messages. If this gets deleted here, it'll come back tenfold, on every si...
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cust: i wanted to activate my new sim card.

me: ok ill be glad to assist you w/ that. when ever your rdy may i have the sim card number please? should start w/ 890

Cust: XXXXXXXXXXXXXXXXXXXX

me: ok thank you. before i do change the sim card number, you do have the phone the sim card is going in correct?

Cust: yes, i do
*Changed sim*
Me: ok please place the sim card in the phone and power it all. I'm going to place a test call to make sure everything is working correctly.

Cust: Um, gotta go get the phone. but the sim card is working right?

aSERYI*NHAWE($JYA@#($NY)@)A(J$NY)(H@#%)YOJH(@ #Y(JH!(#HY@(J$Y)(JA)ENHYPA$ONY*(A#J$%YJ*(A$E% O(YUNA*O#$TY(#AJ$Y(JE$YAE*O$%YHN*AE$%NYAE%OYH *NAE$(YO@#OA*$YH(@#$HYO*#$YNOANDFGNA(@$T*IHA# W$Y
...
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this is for at&t custy care reps....

i tried to add dtau to a custys line, he called in because the prev. month he got a notification for excessive usage on mppu & the rep added dtau but it was associated with a 30 day promo. at the end of the 30 day promo, instead of leavin him on the $10.00 dtau it expired it & the system put him back on mppu resulting in another notification for excessive usge on mppu.

so he calls me & i try to add dtau back onto the line for him & it wouldn't do it without the promo, when i tried to delete the promo soc associated with dtau it would remove the feature entirely. when i tried to do it through phoenix, it also tried to add the promo soc associated with it & when i went to save it would say that he al...
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I hope you all are having a nice day so far. Hopefully your customers are not going completely insane today. 🙂

really!?! 😳 🤣 😳 🤣

think that upgrading their phone is going to automatically change their phone number. 🙄

*hee hee!* I'm not what ya call "computer literate" so you'll hafta be patient with me! I'm an old fogey who just got one of these here newfangled computer whatchamacallits and wanna git on the innernet!

OK, so I pressed start. Now what?

(An hour later you're near tears.)

I've been here for over 5 hours and I still have another 3 to go. We haven't sold a single phone all day long. I think we've had a total of 15 people in all day. It's gorgeous outside and no one is thinking about cell phones. This is so lame. Thank God I can sit here and watch TV since we've already cleaned the entire freaking store. I kind of wish I had some new product training to do or something...