Shop Talk

WHAT THE HELL IS AT&T THINKING IN REMOVING THE 30.00 DATA PLANS!! NOW EVERYONE IS GOING TO BE ANGRY!!!!!!!!!! 😈 👿

Customer- So you can add a line for 5 dollars

Me-Yes

Customer- But i'm paying 39.99 for my additional line.

Me- That's true.

Customer- Cancel that line and add one for 5 dollars.

Me- Your other phone lines will be required to switch to a minute plan. 5 dollar add a line applies to 750/1500 family share plans. It doesn't work for unlimited minutes.

Customer- You don't know what your talking about. I'm going to call customer care and they will give it to me

So if someone in one of the call centers get this call, you've been warned 😳

For almost 10 months now AT&T has REQUIRED that any smartphone added to an account have the $30 data package. Ever since I have at least 1 customer a day asking, "is there any way I can get around that?" NO. It is REQUIRED. MANDATORY. We can not waive or block the internet on your blackberry. I don't care taht you bought it just because it has a full keyboard. That is why we offer messaging phones with full keyboards. Having a blackberry doesn't make you look cool or important. It's just a phone.

forigners.

Their accents.

Their lack of knowledge of american speech.

Their desire for everything to be free.

They just drive me up the wall...


👿

50 call queue... good thing im on lunch lol

Anyone ever deal with Motorola Dealer Support before? I have ten dead bluetooth headsets that won't charge, straight from box. Bought fifteen in October, not as big sellers as I thought, first five were okay apparently, and these I just tested because one was returned and they're all junk.

Anyway, if you call Motorola Dealer Support they say they don't cover dealer bluetooth, only consumer. They told me to call Tessco. Well, I dind't buy them from Tessco so that's stupid. My vendor has a 90 day return so they're out of the question.

The only thing I can think of is to be a consumer and swap them 1 or 2 at a time. I'm certainly not going to sell them and have my custoemr do it, that's just rude.

If it comes down to it I guess I coul...
(continues)

I have always been a pretty ethical guy when it comes to selling phones, but sometimes the females get to me. My favorite is when they offer "favors" in exchange for discounted or free phones.

Example, a girl the other day asked me what I would give her if she showed me the bad photos of her that were on her phone, I replied nothing. She then, and not very timidly at all, asked me how low I could go on the price of the phone if she offered "goods and services" instead of cash.

I calmly explained to her that we were unable to use the barter system at our kiosk but feel free to call this number here to see what other sales I had in another location...

Have any of you recieved "special offers" from customers????

Customer Calls in his phone's not working
..troubleshoot it, i start to file ticket ..
asks where he is and he answers ..
I Can't Tell you 🤨
.. Why i Ask?
cause it's a top secret military base 👀 😳
That would be why it's not working..

But everyone elses is working!

CST: when can my line upgrade?
ME: RIGHT NOW ACTUALLY
CST: no but when?
ME: immediatley
CST: oh okay...july?
ME: no u can upgrade right now if u want to
CST: but when!
ME: ma'am. you dont have a contract. u can upgrade anytime u want! now later in a year. whenever.
CST: what about line xxx-xxx-xxxx
ME: that line can upgrade right now as well
CST: but when?
ME: immediatlet. whenever u want.
CST: oh okay.. july too?
ME: sure if u want to upgrade then u can!
CST: okay thank you have a nice day!

and yes this cst was indian mexican or something i dont even know.. but i have a headach now..

NO I CANT JUST LOOK UP IN MY SYSTEM FOR A NEAREST ATT STORE BECAUSE YOU DONT KNOW THE ZIP CODE ON WHERE YOU ARE AT.....THERE IS ATT STORES ALL OVER THE COUNTRY....GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR RRRRRRRR

OK BETTER NOW 👿 😈

Now, when I say mentally challenged, in this case I'm referring to the everyday customer that seems to think that the terms and conditions they agreed to don't apply to them.

I had a call were the customer was disputing ETF's because they paid for the amount of service that was remaining on their contract and then ported the numbers to another carrier before the contract ended. They argued "I paid for the service so I could port out and you can't charge me the ETF because I paid for the service!"

When you port out dear customer, it cancels your service so we cannot charge you for it. You then have cancelled before the end of the contract. Guess what...PAY YOUR ETF, you broke the contract.

My faith in humanity drops with each call......
(continues)

most cell phone industry call centers are being outsourced over seas...

Answer:The labor is cheaper and they don't complain half as much as you toolbags...

I think that Today should be marked as "Rampant Incompetent Customer Day"

This is where all customer support reps get together and drink to their shared hatred for stupid people

that there should be NO pen and paper at our cubicles...like WTF?... 🤨

😳 there are NO books whatsoever....man thats some lint-licking right there...

☹️

😕 were your centers sold to Xerox Company?

(Note: Customer had almost completed the order at this point.)

Me: So what are you ordering today?
Custy: ok now the reason why I want to order this new phone is because my glide touch screen is not working.
custy: and i do not have insurance on it
Me: Are you eligible to upgrade?
Custy: yes
Custy: but does this blackberry have to have the web access for 29.99 or can i choose the 9.99 for it
Me: You'd have the have the $29.99 data package with the phone.
Custy: ok now since i have a family plan can't i recieve some type of discount every month on the bill, wow with the 29.99 my bill will be really high
Me: Yes, about $30 higher.
Custy: Do you receive a discount through your employer?
Me: no i do not
Custy: but can i still get a...
(continues)

cust: i need you to call the last # who texted me and tell them to pick me up..im in the middle of nowhere!

me:...im sorry but i cannot do that 🤨
i can provide you the number to roadside assistnace if you like...??

cust: no!! do you want me to walk home?!

me:............like i said i cannot provide you the # or dial the # for you...

cust: WELL THEN I HOPE THEY DONT FUGING RAPE ME!!!

call ends...


🤨 😕 👀

🤣 😈 🙄

Let me start this by saying I honestly love you guys in the call center, you take a lot of sh!t so I don't have to but sometimes there are some little things I'd just like you to fess up to...

SITUATION; I hear this a LOT more than I should "I called customer care and they told me to come in and get a new SIM card"

-More often than not it's a simple problem with the phone, or its something that will require a warranty exchange that could have easily been done over the phone

PLEASE CONFESS: Do you tell people it's the SIM card just to get them to come to a store and get off the phone with you???


SITUATION: **this is more of a Verizon customer care thing than anything else**

Customer care "let me trans...
(continues)

me: ok lets go ahead and remove the sim card

cust: I have an iphone, I dont have a simcard!!

Me: ughhhhhh!!! idiooooooooots!!!
👿 👿 👿 👿 👿

Happy Memorial day!!

btw why are people calling? 🤣