Shop Talk
Activation fee on Sprint
Rumors are about in my center that soon Sprint policy for the call centers will be if a customer calls in saying that a store told them the activation fee will be waived that it needs to be waived.
If that is the case, I'm going to recommend to all customers to go to a store to get the new phone (or upgrade) and call in and request the activation be waived claiming a store rep told them it would be. Maybe the policy will either be rethought or they'll get rid of the activation fee altogether. Either way, it will be great fun when the care reps get blocked from doing adjustments because of all the activation fees being waived.
If that is the case, I'm going to recommend to all customers to go to a store to get the new phone (or upgrade) and call in and request the activation be waived claiming a store rep told them it would be. Maybe the policy will either be rethought or they'll get rid of the activation fee altogether. Either way, it will be great fun when the care reps get blocked from doing adjustments because of all the activation fees being waived.
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Yeah, it's true, there's a document in KMS about it, I think it's just "Fee's matrix" or "activation fee's", and you're right when a cust calls in, and says that that fee was supposed to be waived, we have to. I did $460 worth of adjustments yesterday, at least %70 of those was activations.
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