Shop Talk

Me: The phones are $50.00 apiece Ma'am

Customer: Thats too much, I don't know.

Me with a smile on my face obviously joking*: Or you can pay $100 for this one and get the second one free!

Customer: really? Ok, I'll do that!

Me 😳 👀



***slaps self on head**(*

I had this break through a few Christmas' ago. It happened to me where I answered the question why do people get mad at electronics.

Fear (also they get mad at themselves for not knowing but thats another story)

I purchased a brand new xbox 360 elite, a very expensive purchase in my opinion. When I took it home I immeadiately sat down and began to read the manual. I then had a thought, why when I was 10 years old could I just pull out my NES and plug it in and start playing? What changed? The answer was because I was scared I was going to break my new expensive toy. Once I realized this, I pulled out the xbox and plugged it in and began playing.

I tell customers not to be afraid of their new device. I hope this helps some of you out...
(continues)

CX opening question

CX - "if i dont like the phone i just got can i exchange it at the local store even if it was a online or phone purchase?"

me- "I would be happy to provide information on processing a return."

me - "yadada may I have your first and last name?"

CX: "i really dont want to get into all that, just wanted to ask a simple yes or no question"

me "In order to provide the most accurate information pertaining to your situation, I will need to access your account and view the details of your purchase. I will also need to know who I am speaking with about the order."

cx: "nvermin...."

you could have bought it from some random dude on the street and then you will be like, well that representative said I could retu...
(continues)

So...the iphone. I'm thinking of getting one. Is it worth it? What's the sound/voice quality like on it?

Can yall make an android phone w/ a basic call/end button like my HTC hero? first 1 to do it, i'll go get it 😁

👿

This evil, vile, rude CUN7 of a woman called today with an unlimited calling plan today, said she had issues with dropped calls and low signal. I pulled her call records and found not even 1 dropped call she was in perfect coverage no one in the area had reported any issue. while she was busy talking smack to her friend that we suck so bad and boost never gave her any issue and I better be giving her a credit or she was going back to boost... bla bla bla any way I found no legit issue on her account, now I had full right to tell her so sorry but I can feel the escalation coming on so I gave her a small credit and tell her if she has any more issues call back.

She then says this is bull $hit!! With all I have been threw you owe ...
(continues)

cx: I want to upgrade.

me: certainly, but it appears like you have a past-due balance on your account. if youd like to pay that now, we can refresh your account and--

cx: well, it's only one day since it was due, so it really isn't past due.

me: no, it's past due....

cx: Ive been a customer since 1999, i've never had it be past due before!

me: I do see you've been with us for a while, however--

cx: I'll call back and talk to a rep who knows what theyre doing. BYE. *CLICK*

me: have a nice day?...




I'm legit confounded by stupidity of humans. also, I have it when they play the tenure card. "I'VE BEN A CUSTOMER WITH AT&T SINCE 1938!!!"

Please don't talk to me while you are sitting on the toilet!

It is super gross and if I have to listen to that, then you can listen to me barfing.

Impationants gets one in trouble, and causes people to be on edge really quick. If one can learn things are not instantainaus, then, a reps life will be easier, but you get some (i hate to say it this way) idiots, that are not willing to wait 90 seconds, and that makes life hard.

Please do not be a jerk and expect sopme things right away, as systems sometimes are slow, or variables come up.

Also, please reamin professional durring that time.....

cust: Hi, I work at Radio Shack and I'm new. I'm calling to see what type of phone plan a customer in our store will qualify for.

Me: Sure, can I speak to the customer please

cust/dealer😲k

real customer: Hi, I'd like to set up service

Me: Not a problem.....type, type, ask questions, read legal text. "Congratulations, you're set up with 3 new lines of service. Please say thank you to the Radio Shack "salesperson" and give my apologies to their manager. Enjoy the new phones.

😁 😁 😁 😁 😁 😁 😁 😁 😁 😁

Of all places, in an aircraft, right before it takes.

dead.


We are too busy and too self-involved to think of others, especially it seems when they are getting paid to take our crap.


There is a funny obituary to 'common-courtesy' where it says that it died after a slow and painful death where it is survived by 'right-of-way' who is currently on life support and its kids 'me-first' and 'thats-mine'

Bill related calls...especially with someone who for all intents and purposes sounds mentally challenged when it comes to financial matters. How difficult can it be to understand a prorated bill. Look at the feature dates on your bill you moron!

Cust: I only bought all these ringtones because the girl told me I had a $300 spending limit every month and she said they will go against the spending limit.

Me: The account spending limit is sort of like a credit limit, ma'am; $300 is how high your total charges can get before we will shut your service off. You have unlimited data and can browse the web as much as you like, but if you download something, it's going to cost you.

Cust: Oh, I thought Sprint gives me $300 to spend every month!

Me: That's...definitely not how that works, ma'am.

Cust: So you can't adjust that?

Me: (cannot believe the audacity of this woman) No, ma'am, those charges are valid.

Cust: OK, then. Thank you!
___________________________

I'm a 20-y...
(continues)

I asked a customer to push and drag the top menu down for the droid...he said to me he couldn't because he was left handed...really I mean really! Then I told him let's try doing it with your left hand then AAAAAAAAAHHHHHHH I swear people don't need data devices if they can't even learn how to use their hands!!!! 👿

custy calls in 2 activate Pixi. She already had started and was lost so I finallt intervened and said:

Me: Alright. Step back and we'll do Hands Free Actvation. 🙂


Custy: But I dont have a Headset


Me: 😳 😲

To the customers who call in, PLEASE dont call in and waste time beating around the bush! Get to the point, and dont be a ding dong, PLEASE!!!

I feel very awkward when a customer says "God Bless you," or something similar. I fall into the "miscellaneous" section of religion, and was actually raised to Avoid saying that to people.

Anyone else feel the same way?

My account is and has always been in good standing... except for one time I had to pay a 26 dollar re-connection fee because I forgot to pay the bill.

Can anyone honestly tell me if a re-connection fee is just a 20+ dollar fee to push a button?

I don't know why I thought of that this morning, but I did.

So, today was a new first for me. I received a call from a deaf person with a translator who had to type everything for the conversation which made it extremely slow.

The deaf person was upset because he said that he was paying too much for his monthly plan. It turns out that he had "unlimited talk" time on the plan(I'll pause a moment while you contemplate the thought of a deaf person with unlimited talk time)

He didn't like the pricing that we offered him for a second line with unlimited talk(for his other deaf friend???) so he hung up on our typing translator.

So...I've officially been hung up on by a deaf person.

I see..said the blind man. 🙄