Shop Talk

Holy crap we work for the same company! hahaha

ME: Whom do I have the pleasure of speaking to?

Cx What happen??

ME: My I have your fist and last name Please?

Cx: The acct holders name is BLAH BLAH.

ME: 👿 OK, and once again, CAN I have YOUR first and last name please?

Cx: Why do you need my name?

Me: Nevermind..... Click...... 😈



Stupid customer

So, it's Sunday and I've had 1 "normal" customer out of my last 12(the others being either slackers with no credit or sleazy jerks or people who would be ready to order service but need to talk with either
a.spouse
b. kids
c mother
d pope
e palm reader

to determine whether adding that extra line for $5 per month would make financial sense.

Fortunately for me, there aren't as many callers as normal today so I do have some time in between to regain my composure before I break and tell some of these people what I think about them.

There has to be a better way to make a living ☹️

I think that serial killers have all worked in a call center someitme in thier life...

I haven't had a normal conversation today, its been like pulling teeth to figure out whats going on. The customers know I'm going on vacation and they are conspiring against me!

Please remember that most of us are hard working honest people. What really sucks is that the 95% of us that should be giving us a good name are overshadowed by the 5% that lie and cheat for the almighty dollar. Both customer care and sales have important roles in assisting customers so realize we're on the same team and let's all work towards the same goal. Have a nice day.

I have been in the wireless industry for 4 years and customers have pushed me to my limit. I'm all about customer service and staying cool but sometimes youre just not in the mood for the bull. Has anyone else ever just lost it and said whatever you were really feeling to a customer? I need some good laughs.

😲 So my vosberg and i are in the verizon store. i need a world sim from vz for my converted over tilt. the poor rep at the store had no idea what my buddy was talking about. Then vosberg goes into what i call 'tech mode' He starts going off about changing the radio version and doing a cdma conversion on the software. The poor rep looked like his head was gunna explode from tryin to understand what he was saying. 🤣 🤣 🤣

I really need some laughter while at work, it's almost at the end of the day and the cx attitudes are getting worse, 👿 👿 👿 I might snap. 😈 😈 😈 😈 😈 😈 😈

Please Help.

had a customer call in, wanted to get 2 lines. got info, ran credit, verify SSN.

me: could you verify your full social again please?

customer gives social

i check back with AR, but its still not the right social. i go back to customer

me: is the SSN you gave me yours?

cust: no, its my friends.

me: (long silence (on mute LMAO)) okay, well we do need your information in order to set up service in your name today.

cust: you dumb B!tch, i gave you the wrong number on purpose. Stupid M@ther Fu$ker.

me: HAHAHAHAHAHAHAHAHH

You've already said you don't talk on the phone much at all. You text message 24/7. You don't even know what Facebook is.

Why do you want the unlimited talk plan, unlimited text plan AND the iPhone.

Oh, and you don't want to pay for data because you don't use it ever.

My problem is I hear this A LOT. Why do you want/need the iPhone? A simple text phone would work perfectly for you. There are free phones everywhere that have full keyboards.
Oh thats right, you want/need an iPhone because your friend has one. I forgot, that changes EVERYTHING!

I used to be a tech for Verizon and I had just started doing sales in store for Sprint and I haven't even been here two weeks yet and already I have had two people come in thinking that this was AT&T. First guy comes in asking me if we have the new iPhone. When I told him that AT&T has it he looked around the store asking himself "where am I?" and walked out. Second time, and this JUST happened, woman came in asking if this was AT&T. I told her there is an AT&T store not even 100 yards down the street. So she leaves and comes back in asking more specifically where the store is. Seriously? You can almost see the store from where we are. Does this kinda thing happen a lot?

i talked to todd bridges once

I'm just venting!)

Me: Thank you for calling ----- my name is me12, how can I assist you today?

Custy: Tell me about this unlimited.

Me: OK.. Unlimited Data, Talk time or Text?

Custy: psh, Talk time...

Me: OK, let me pull up account bla bla bla (you know the rest)

Custy giving me attitude while verifying the account.

Me: (Looking through the account the whole time custy is talking about his taxes and how much they are unfair bla bla bla)

*Adding the unlimited plan*

*Trying to re-cap with custy*

Me: Now last of all I will have to give you a number to call for any custy service issues you May have 012345...

Custy (rudely interrupting): Why do I need this number? I can get ahold you people by dialing 611 from my...
(continues)

And I'm real sorry that you'd have to be without a phone for a few days while you get a warranty replacement, and I'm real sorry that we can't issue you a credit on your prepaid account because of this, but sir, don't ask me my opinion about whether or not this is right in principle, because I'm not paid enough for my opinion. Plus, trust me; you don't want my opinion of what you should do.

Cust: I need to get a detail of all of the numbers, and conversations that my line ending in xxxx has been texting

Me:unfortunately Ma'am we do not offer that service at this time, you can request the numbers, and dates and times, but not the actual conversation, you would need a subpoena for that.

Cust: I pay this %^(%( bill ever month, and you're telling me that I can't see what the phones are texting?!?!

Me:Ma'am, you are not the account holder, and as I've said before, you can request dates and times, but not--

Cust:You know what? f&*( you, you asshole, I'm switching to AT&T right now, get me to you cancellations department!

Me: 😁 Okay ma'am, I can do that for you, be advised that there is a $200 Early termination fee on ...
(continues)

phone rings

c😁o you have the HTC EVO?

m:No, I'm sorry that phone is currently sold out.

c:So you don't have it?

m☹️di di di did I stutter?)No we do not have it.

c:Are you sure?

m:Yes... I am sure.

c:Can you check?

m:Yes I can but I'm sure that we don't have it.

c:Ok I'll hold.

m☹️places cust on hold and reads a couple posts from PS)I'm sorry but we do not have it.

c:Ok thank you.

15 minutes later phone rings again

c😁o you have the EVO in stock?

/headdesk

so im setting up an acct for a young woman over the phone and i ask her to choose one of the following security questions and please answer

1 favorite hobby?-silence
2] favorite author-silence
3] ist pets name- silence
4'street u grew up on -ugh
5] ist car- silence
6-ist name of childhood best friend-silence

me- miss feel free to choose any of these and please answer

cust- do you have favorite color?

Just had a customer call into sprint telesales and insist he had a friend with Sprint home TV service and wanted to get set up too.

I told him about Sprint TV and phones that could do it but he said his friend had it for $23 a month. He argued with me for 6 minutes and I finally just told him; Sir, your in the sales department, if I could sell you something I would.

He then proceeded to argue with me for another 2 minutes until i threw enough technical jargon at him he hung up.

That is correct Sir, We area out there to get you> It is exactly as you said it is. The wireless companies all send laser beam signal to customer devices to steal information and which causes the device itself to not pick up any signal strength's But the laser beam is not that strong bc when adding you sim card into another phone you picked up signal strength. But just you wait, so enough we will send another laser beam to destroy that phone as well
👀 🙄