Shop Talk

Iphone is the wost phone in the history of phones. Iphones suck on a thousand different levels. They are made by a totally amateurish company known as crapple i mean apple. How many other companies do you know that saddle their customers with a defective product and basically do nothing to erase the problems with the phone, all they do is say that the issue will be resolved with the next update which they put out 1 update per year, not exactly committed to excellent customer service as you can see.

punch this customer in the face? she comes in all the damn time with her netbook that she did not buy here and complains about it. if you're that stupid, you shouldn't have one. now my coworker is going to spend over an hour doing crap for her that she should be doing herself. in fact, she was instructed by tech support to do it herself. gah.

any one that works for att can you assit me please. Oh yeah it's an online order. 😁 😁

Getting calls about the droid and arguing with people telling them we dont have it.. Do they really exspect me to pull one out of my butt and send it to them?

One time a co-worker took a call from a customer who needed an insurance replacement due to the fact that the customer had deliberately given the phone a bath, apparently his wife had instructed him to do so and that it would be safe, undoubtedly bathing the phone is the entire reason the device stopped working.

does that make sense or is it just me? i think californians are very patient people.

Cust(thick middle eastern accent): I would like to inquire about re-selling my phone. Have I reached the correct department?

Me: So..you're calling to sell your phone?

Cust: No..I need to re-sell the phone

Me: So..are you an existing customer?

Cust:yes of course.

Me: OK, could I get your existing phone number so I can look at your account

Cust: Why do you need my number. All I want to do is re-sell my pre-paid phone to get more minutes

Me: Ahhh..so you need to add minutes to your pre-paid phone?

Cust: Yes, that is what I said. I don't know why you are asking me so many questions.

Me: Thanks for calling in. I'll transfer you to pre-paid right away(flipping off the screen)

For the first time ever, a customer has been so mean to me that I had to take five minutes off the phone to cry. ☹️

* store rep or phone rep?
* if phone rep, US or outside US?


just want to know all of you.

Yesterday I had one and today I had two. Very chatty and friendly and just wouldn't pause for me to refocus them on the reason for their call. And all in Florida. Something about me makes people want to tell me everything. And never stop. Must be cause I'm a good listener. Gotta work on cutting that out 😉

Thanks Llama for directing me here....

But im curious to if anyone works with this company as i start wednesday and im giving up a job in an att call center to do so. i have never worked commission before but it seems like ill atleast come out even to where i am now.

7.50 an hour plus commission opposed to 9.25 an hour.

Anyone know anything about working there or for the company?

😕 i have been working my butt off working ot i need at least 500 more dollars on my next paycheck and i get in this morning and i got one no and now im down 300 dollars less than yesterday , its a never ending cycle now i have to somehow pull out 800 dollars out of thin air im screwed ,,.. i hate abc pay

Hey guys, I work for an authorized dealer and I was just curious as to how other reps get paid at their stores.

I work for an authorized AT&T dealer and we get $7.50 hourly plus commision. Our commision is a percentage of what we make at the end of the month. Our quota is $6000 in total gross profit per rep. Once we hit our quota, which is not that difficult, we get 10% of that. We also have a bonus each month usually, normally accessroy or feature sales.

$6000-$8000 pays out 10% (12.5% w/ bonus)
$8000-$12500 pays out 12% (15% w/ bonus)
$12501 and up pays out 14% (17.5% w/ bonus)

What sucks is our gross profit relies on what type of phone we're selling to the customer, such as an iPhone or BlackBerry. The phone is expensive a...
(continues)

what the hell is wrong with people? what don't they understand about the phrase "you are not authorized on the account"? i don't care if it's your husband's, your name is not there. i may believe you if there was a password on the account and i may even call COOS and see if for some reason the system is being stupid but there isn't even a password. so no, i cannot call and get you a replacement phone sent since you are NOT authorized. and i'm sorry that you are leaving for texas tomorrow and waited over a month to bring in your phone. and no, i can't give you a new battery since the phone is 7 months old. so go ahead and storm out of my store as if you are five years old and mommy told you no candy bar.

Not international call centers so much as call centers that handle more than Verizon traffic.

My mother has a data block on her account, but she wanted to create a back up of her contacts using backup assistant. So we call in on her cellphone (my mistake) and ask them to remove the block.

The rep instructs us to download the file while he waits to re-apply it. I explain that we're calling in from the line in question.

his response? "You mean you can't download an app while talking?"


It was an interesting conversation. 👀

So we all get this email that says that if we are even 1 penny off when we make a deposit, they are going to take 10% of our comission. 1 penny off and I lose 50 bucks. How the heck is that fair?

Me: We also request that you send in a copy of your government issued id ex: dl or state id.

Cx: well, I work for the city so I'll send in my employee id.

Me: Sir, our Docs dept will not accept your employee id, it has to be(inturpted by cx)

Cx: Ma'am the lady at the store said that I could send in my employee id.

Me; Well, sir she misinformed you and I do apologize for that, however ( inturpted again)

Cx: Well can I send in my food stamp id?

Me? ☹️ 👀 😕 No sir

Cx: Let me talk to your supervisor.

ME: NO Problem, 😛 😛



Now, why is it that I always have to get the crazy little women and men?

Seriously, Food Stamp ID????????????? 🤨

I used to work for cingular/att through a third party outsource company. The story you are about to hear is absolutely true although this situation did not happen to me, it happened to a co-worker who shared this hilarious tidbit with me. Anyways, do you remember the motorola razr? Well my friend took a call one day from an old man who was irate.
The man called in because he was upset because his motorola razr had not lived up to his expectations. This man had bought the razr expecting to be able to use the phone to make calls and apparently also was expecting to be able to shave his face with it. This is such a ridiculous situation because the man then escalated to speak to a supervisor. if anybody has a sillier more ironic story please fe...
(continues)

Seems like the more i get frustrated, i like yelling at the IVR.... In German.......

Me: Thanks for calling, my name is Steve. May I have your name please

Cust: (thick pakistan accent) My name is Geeves

Me:Jeeves?

Cust: No, Rajeeves

Me: Rajeeves

Cust: No, R-a-j-i-d

Me: Sorry about that Rajid, were you calling to set up new service?

Cust: Yes, but I'm in a hotel

Me: ok, so can I start by getting your zip code so I can make sure that you have good coverage

Cust: I don't know the zip code but I'm leaving tomorrow

Me: OK, so what is your permanant address

Cust: I'll be going to a hotel in Seattle

Me: Ok, so what is the zip code in Seattle?

Cust: I don't know but I won't be there long

Me: OK, so do you have a permanant home address?

Cust: Not really but I bought this phone from Walgre...
(continues)